Reviews of Best Western Plus Tsim Sha Tsui 4 stars

Great Hotel Location, Friendly Staffs, Great Executive Lounge

Lift Size (Great for Asian abit tight for Pacific Islanders), washroom located at basement level diner, No convenient taxi or Uber pickup area.

Location is excellent

Room too small

Only thing I liked about this stay was it was newly renovated room with good wifi.

Very Disappointed with My Stay I stayed at this hotel for 5 nights and was extremely disappointed with the facilities and service. The air conditioning in the room was not working properly (I consider this as air cooler), making the room uncomfortable throughout the stay. Even worse, the hot water in the shower only worked for last 2 days out of the 5 days. This was especially difficult as I was traveling with an infant who had to bathe in cold water. I contacted the hotel lobby multiple times, and while they promised to send a technician, no one came. It wasn’t until the third complaint—when I had to raise my voice—that someone finally came to check. Unfortunately, the technician simply insisted the water was hot (water was actually room temperature) and the air conditioning was working (neither was true), and quickly left saying "ok ok.." without fixing anything. Overall, I expected a much higher level of service and basic functioning amenities. This experience was far worst than below acceptable standards, especially for families with young children.

Absolutely disgusting

Nothing at all. All the pictures is fake not same as described

Location

Rooms, im not happy with the 3 rooms i booked, it smell manhole the toilets are not clean, they change only the towels but they didn’t clean ,the room no drower for the clothes and smell bad and the staff in information are not friendly. 👎

Location, near train stations and restaurants

Not clean, old and not well maintained hotel, the front desks are not nice and not welcoming. Expensive.

It’s convenient

It’s dirty around room and bathing sink is not running

Nothing…

The fit out is too old and dusty. The toilet has bad smell due to very old fit out The bedsheet, pillowcase and towel are all dusty The nearby guesthouse has better cleanliness You can check for yourself room 1012 and 1404

Location on Sinan Lu is great.

The location is really great! Everything is closeby. The staff was very friendly and the choices for breakfast ok.

The room and bathroom were dirty (hair on the floor, smelly towels...). The aircon was very loud and I could hear everything that happened on the hallway and in the neighbouring rooms. 2 out of 4 nights I was woken up by people on the hallway. The room was also astonishingly small, but I guess thats a normal thing for Hong Kong.

Restaurant close by

Rooms are noisy, you can hear the noise of the aircon and the rooms are stinks. Beds are very hard

The location was great, and the staff were exceptional. They were friendly and helpful and let me do a late checkout as well. I booked last minute and they were so kind and accomodating

We had to book a room very last minute, an hour before check in while we already were at Hong Kong airport.. The rates were super cheap. The hotel ended up being very nice. Also the staff was super nice and very helpful. They gave us a free upgrade for a room with a double bed instead of two singles. Then our flight to Bangkok got cancelled due to bad weather. But the staff let us stay in our room an extra day for cheap. Like I said, they were super helpful and vert nice! The hotel overall was very clean, lovely big rooms and right in the centre. I very much recommend!

Nothing ;)

Locations is really good.go MTR/take bus/go airport so quickly

I am prefer contactless door card, I need to insert card when take elevator,but this not a problem

The cleaning staff and restaurant staff only

There was no designated area for drop-off or pick-up, which meant my family and I had to carry nine pieces of luggage to a public parking lot. We only needed a minute to unload, but that option wasn’t available. This made our stay quite inconvenient for a family holiday.