Reviews of Prince Hotel, Marco Polo 4 stars
23 Canton Road, Harbour City, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI always stay here when I come to HK. Good place, great location.
The fridge in room 923 did not work. However, in overall, the room is very nice, comfortable and clean. Surprisingly, the day that I checked out, I took a seat with a cup of tea at the lobby, waiting for driver, then staff told me to do not drink. But, there was no sign about that. And I saw others at the lobby at the moment, also had their drinks. I am a bit curious 😅
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment has been well received. We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment has been well received. We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured t… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewHi, the location is a big point. In the heart of Kowloon. The staff very helpful and so alert. Thanks a lot for everything.
We we're there with the typhoon season. It will be so convenient if there are more umbrellas.☔️☔️☔️
Dear Lila, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe room is big and new. 10 minutes walking to train station. Stay here due to Typhoon. Staff are friendly.
A little bit dark inside
Dear Shu, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewGreat location in the heart of Harbour City with easy access into the mall at levels 1, 2 n 3👍🏼
1) Stairs from street level up to reception. 2) Need more hooks n hanging bars in the bathroom
Dear Phay-Ling, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewI stayed here with my family. There were five of us. So we had three in one room one and two in another with interconnecting doors. Everyone said the beds were really comfortable. The hotel was so fantastically situated as we were able to walk to the pier to get the star ferry, close enough to walk to the Metro station at Tsim Sha Tsui, and the hotel is fantastically located with in Harbour City shopping Centre, which had more super high end designer shops than I’ve ever seen, in one place! We didn’t have breakfast within the hotel or any food as we were right on the High Street and able to get food easily outside of the hotel. Also all the plugs sockets were GB 🇬🇧 👍🏻
Not the end of the world, but the only thing that could do with some rethinking was the lighting in the room!
Dear Nicky, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewgreat place for early or late flight the room size is superior compared to most Hong Kong hotels
room air is a little moisty
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels – Hong Kong
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewExcellent service- staff were very attentive and responsive. Location ia perfect too.
No view :)
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe hotel is in an excellent location, very easily accessible through different modes of transport and close to some tourist sites.The rooms are very spacious. Ideal place to stay if you want to shop too
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe hotel is well located, very central, the rooms are reasonably big and very well designed and have all the things we need for a pleasant stay. Above all, the staff are amazing, especially the concierge team, Joe and Kinlok are especially friendly and they help make our stay a very memorable one.
The friendly staff
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe location.
Nothing
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 5 July 2025 · Stayed in April 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in April 2025
Verified reviewReviewed: 29 June 2025 · Stayed in May 2025
Verified reviewThe hotel was near the West Kowloon station which was convenient for taking the high speed rail and connected to a mall. There are many eateries down the same street.
Room price was a tad high but I think it was because there were many concerts happening around the time
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewClean property and Convenient location
The air in the the corridor area was slightly stale
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewAt check-in, one of the staff insisted — almost pressured us — to upgrade from a regular room to a suite. We agreed, but unfortunately, the suite was not clean when we entered. Overall, the hotel feels very gloomy and uninviting. Breakfast was very poor, with limited options. When some dishes ran out, they were very slow to refill them, and by the time they did, you’d already forgotten you asked. The location is excellent, but sadly, I do not recommend this hotel.
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels – Hong Kong
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent vis… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewClean, big room, and the sofa
Last time I didn’t get an extra blanket. But this time, I got one extra blanket. It was good
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong