Reviews of Pillows CoLiving 2 stars
Flat C&D, 8/F, Lyton Building, 36-38 Mody Road, Tsim Sha Tsui, Hong Kong, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff was extremely flexible and nice. We liked the free tea and coffee and the amenities. The balcony is also something rare in HK
nada
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewthe free amenities
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI liked the location, the comfortable beds, the hospitality, the cleanliness, the service, the staff, the common area, the slippers and cleaning service
The small rooms
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewIt’s located in the city center, close to everything including food, shopping, and subway station. Stuff was friendly and helpful.
The rooms looked much better in the photos than they did in person. In reality, they felt more like modified, compact apartments. The building has only one small elevator, which can be inconvenient, and the furnishings are quite dated—reminiscent of the 1990s. Overall, I didn’t feel it was a good value for the price.
Thank you for your review and feedback. We’re truly sorry for the disappointment caused during your stay. Due to unforeseen circumstances, the room provided was not the one originally booked, and we sincerely apologize for the inconvenience this caused. To address this, we offered alternative rooms with compensation, and we thoight this helped in some way but we just realized it did not. And please understand that, as a licensed hostel, we are situated in an older mixed-use building, which may contribute to aspects like the single small elevator and environment. We’re continuously working to improve our facilities and guest experience. Your feedback is invaluable, and we hope you’ll consider giving us another chance to provide a better stay in the future.
Thank you for your review and feedback. We’re truly sorry for the disappointment caused during your stay. Due to unforeseen circumstances, the room provided was not the one originally booked, and we sincerely apologize for the inconvenience… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation
Small room Bedding was not clean when I first arrived
Thank you for your feedback. We’re sorry to hear about the issues with your stay. We were unaware of the bedding concern during your visit, but all of the beddings were changed before arrival. We apologize for any inconvenience caused and are committed to improving our cleaning processes. Please contact us directly for your concern so that we can address the issue, and ensure the comfort and cleanliness of our room.
Thank you for your feedback. We’re sorry to hear about the issues with your stay. We were unaware of the bedding concern during your visit, but all of the beddings were changed before arrival. We apologize for any inconvenience caused and a… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewPillows Co Living is simply the best! The staff is fast response, they are very helpful and it's quite easy to find and reach the place. It feels so homey and comfortable staying at Pillows Co Living. the facility are complete with sharing kitchen. Another great thing about this place is that they give complimentary drinking water! I will surely come back and definitely a recommended place to stay in HK
Thank you so much for your wonderful review! Love to hear that you found Pillows Co Living to be your favourite place like home. It means a lot to us. We can't wait to welcome you back on your next trip to Hong Kong.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewVery center area of Tsim Tsa Tsui. Very close to the subway.
The bed was not clean. It seems that someone already slept in it and they did not change the linen. When I arrived the trash was full of plastic bottles.
Thank you for sharing your feedback. We're glad you appreciated our prime location. But we're sorry to hear about your experience with the bed and trash upon arrival, as this doesn't align with our usual procedures. For clarity, we did change all linens prior to your check-in as part of our standard preparation. We weren't made aware of the concerns during your stay, which would have allowed us to address them immediately. We apologize if there was any oversight that led to this discomfort, and we'll be double-checking our housekeeping processes to prevent similar issues. We hope to welcome you back for a better experience!
Thank you for sharing your feedback. We're glad you appreciated our prime location. But we're sorry to hear about your experience with the bed and trash upon arrival, as this doesn't align with our usual procedures. For clarity,… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewVery friendly staff and such a good location. Room is small but comfortable and good value for Hong Kong.
Thank you very much for your kind words. We look forward to welcoming you back again in the future
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewComfy bed, the room was quiet and clean.
The sink was a little too small, wall paint could be refreshed
Thank you for sharing your feedback. We truly appreciate it! LOVE to hear that you found the bed comfy and clean, as we strive to create a peaceful environment for all our guests. We're sorry to learn about the issues—these are details we'll look into right away to enhance the overall experience. Your input helps us improve, and we'll prioritize updates to make stays even better.We hope you'll visit with us again soon for a better stay. Safe travels!
Thank you for sharing your feedback. We truly appreciate it! LOVE to hear that you found the bed comfy and clean, as we strive to create a peaceful environment for all our guests. We're sorry to learn about the issues—these are details … Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewStaff excellent. Washing machine available should you need it. Coffee/Kettle and kitchen utensils there in the common area. Clean and tidy. Loads of restaurants/convenience stores/money exchange shops nearby. All told highly recommended.
Nothing really. Ideal place for my 3 day visit.
Thank you so much for your glowing review and your recommendation! We can't wait to welcome you back for another stay. Safe travels!
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewPillows CoLiving is situated in a perfect location just a few steps away from Nathan road and the Tsim Sha Tsui MTR station, right in the heart of Kowloon. The room was clean as well as quiet, and the bed was comfy. There is a communal area with tea/coffee as well as drinking water.
The aircon unit was a bit moldy and was making a rumbling noise every few minutes. Luckily I was able to sleep through it regardless.
Thank you for your review. We're delighted to hear you enjoyed our prime location as well as the place itself. And we're truly sorry for the issue with the aircon. We appreciate you bringing this to our attention, and we'll address it immediately to ensure it doesn't happen again. Thank you for your understanding, and we promise to improve. We hope to welcome you back for an even better stay!
Thank you for your review. We're delighted to hear you enjoyed our prime location as well as the place itself. And we're truly sorry for the issue with the aircon. We appreciate you bringing this to our attention, and we'll add… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewConvenient location, quiet area and good space/facilities.
Rooms/bathrooms need to be refreshed/retouched.
Thank you for your feedback! We're delighted to hear you enjoyed our prime as well as our facilities at Pillows. We’re sorry to hear the rooms and bathrooms felt like they needed refreshing. We take this seriously and will work on updating and retouching these areas to improve your experience. We hope to welcome you back for an even better stay!
Thank you for your feedback! We're delighted to hear you enjoyed our prime as well as our facilities at Pillows. We’re sorry to hear the rooms and bathrooms felt like they needed refreshing. We take this seriously and will work on updat… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewGreat Hong Kong location, facilities and price.
Nothing
Thank you very much for your wonderful comment. We look forward to welcoming you back in the near future Cheers!
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewAmazing location, very kind staff, a selection of free little snacks and coffee/tea, also the deluxe double was a great affordable option as a group of 3.
Thank you very much for staying with us. Glad to know that you feel good about the amenities we prepared for you. Look forward to welcoming back in the future! Cheers!
Reviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewStaff were extremely helpful during my stay. The room, despite its size, was comfortable and well maintained, and the layout makes the most use of limited space. Common area is quite comfy. Location was great - Nathan Road, ferry terminal and MTR were a short walk away, with plenty of eateries and stores nearby.
The single room is tiny, but that's just how it works in HK.
Thank you for your detailed review! LOVE to hear that our staff’s helpfulness made your stay enjoyable, and that you found the room comfortable. It’s great to know you enjoyed the cozy common area and the prime location. We understand single rooms in Hong Kong can be small, and we appreciate your understanding. We look forward to welcoming you back for another comfortable stay!
Thank you for your detailed review! LOVE to hear that our staff’s helpfulness made your stay enjoyable, and that you found the room comfortable. It’s great to know you enjoyed the cozy common area and the prime location. We understand singl… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewEverything. Alan the manager was super helpful and friendly.
Everything was perfect
Thank you so much for your compliments. We look forward to welcoming you back and offering another memorable stay for you.
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewThe staff was incredible! Alan support was fundamental to our hospitality
Thank you for your great comments. It's always our pleasure to be of any assistance. Look forward to welcoming you in the future.