Reviews of Ovolo Central 5 stars
2 Arbuthnot Road, Hong Kong, Hong Kong
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewdirty.... noisy place to have a good night sleep... also room is much smaller than specified on website...only good thing that it is in a good location
see above
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewFriendly helpful staff very considerate and thoughtful - good advice good location
Maybe bigger signage
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewSupport of hotel staff, consideration with pets
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewStaff went above and beyond to be helpful. Room was spacious and clean.
Nothing.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewLocation and comfort
Nothing much
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewThe staff were very nice and accommodating. I was even given a complimentary room upgrade.
The initial room I was booked in wasn't great, furniture was old and chipping. Definitely did not make a good first impression.
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewStaff accommodated our request for connecting rooms as we were traveling as a family.
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 December 2024 · Stayed in December 2024
Verified reviewThe spaciousness of the room and the bathroom areas. The location to Central's historic landmarks and party places but get ready to take an uphill walk when going back to your hotel at the end of the day. It's good that Uber recognizes this pick up location.
The actual room looks quite worn down/ faded compared to the photographs.
Dear Jessamine, Thank you for sharing your experience, Jessamine! It’s great to hear that you appreciated the spaciousness of the room and the convenient location near historic landmarks and nightlife. The uphill walk can indeed be a workout! However, I'm sorry to hear that the room didn't meet your expectations in terms of appearance compared to the photos. Your feedback is valuable and can help improve the experience for future guests. Best regards, Kiki Li Assistant Front Office Manager
Dear Jessamine, Thank you for sharing your experience, Jessamine! It’s great to hear that you appreciated the spaciousness of the room and the convenient location near historic landmarks and nightlife. The uphill walk can indeed be a work… Show more
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewThe location is super nice. Close to the station and all the shoppings in the CBD area, great location for business trip.
There are still feces in the toliet when I arrived, which is disgusting. The shower drain also doesn't work that much. The shower water was still on the floor in the morning. Also the hotel lobby is very confusing and small.
Dear Meng, Thank you for your valuable feedback regarding your recent stay with us. We’re pleased to hear that you found our location convenient for your business trip. However, I truly apologize for the cleanliness issues you encountered upon your arrival. This is certainly not the standard we aim to uphold, and I appreciate you bringing it to our attention. I will address this with our housekeeping team immediately to ensure that such oversights are rectified. Additionally, I’m sorry to hear about the shower drain issue and the confusion with the lobby layout. Your comments are crucial as we work to enhance our facilities and guest experience. We hope to have the opportunity to welcome you back and provide a much better stay in the future. Best regards, Kiki LI Assistant Front Office Manager
Dear Meng, Thank you for your valuable feedback regarding your recent stay with us. We’re pleased to hear that you found our location convenient for your business trip. However, I truly apologize for the cleanliness issues you encountered… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewReviewed: 14 November 2024 · Stayed in November 2024
Verified reviewLocation and convenience. Staff always friendly
Little bit expensive now but still good enough
Dear Julian Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our location and found our staff to be friendly. We strive to provide excellent service and an enjoyable experience for all our guests. We also appreciate your comments regarding the pricing. We are continually working to ensure our rates reflect the quality and convenience we offer. Your input is invaluable as we evaluate our services and pricing. Thank you again for your review, and we hope to welcome you back soon! Best regards, Kiki Li Assistant Front Office Manager
Dear Julian Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our location and found our staff to be friendly. We strive to provide excellent service and an enjoyable experience for all our … Show more
Reviewed: 30 October 2024 · Stayed in October 2024
Verified reviewReviewed: 9 October 2024 · Stayed in October 2024
Verified reviewReviewed: 8 October 2024 · Stayed in September 2024
Verified reviewReviewed: 3 October 2024 · Stayed in October 2024
Verified reviewStaff were very helpful and responsive
The Ovolo is a bit tired needs to be renovated , coffee machine not working and my bathroom towel had a hole it .
Dear Libby, Thank you for your valuable feedback! We’re pleased to hear that our staff were helpful and responsive during your stay. However, we sincerely apologize for the issues you experienced with the coffee machine and the towel in your bathroom. Your comments about the need for renovations are also important to us, and we appreciate you bringing these matters to our attention. We are actively working on improvements to ensure a more comfortable experience for our guests. Your insights will help us make the necessary changes. Thank you once again for sharing your thoughts. We hope to welcome you back in the future for an even better stay! Warm regards, Kiki Li Assistant Front Office Manager
Dear Libby, Thank you for your valuable feedback! We’re pleased to hear that our staff were helpful and responsive during your stay. However, we sincerely apologize for the issues you experienced with the coffee machine and the towel in y… Show more