Reviews of Kowloon Hostel
Flat E1/ 10 F, Mirador Mansion, 62 Nathan Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThank you upg vip,
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewI just like the location.
Everything. The staff are nit helping. The rooms are too small and not the same on the advertisement. When we get there they didbt specify on the instruction that the check in should be in the 13th floor i need to go back and forth. And the check in of 3pm was not true. 3pm inwas told to go back for check in but they are just starting to clean the room. 2 small rooms took almost 2hrs to clean. I will.not recommend this, there are rooms that no windows as well.
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We understand that the size of the rooms did not meet your expectations, and we regret any confusion regarding our check-in procedures. Hong Kong is known for its high cost of living, and housing prices consistently rank among the highest in the world. As a result, room sizes in Hong Kong, whether in hotels or hostels, cannot be compared to those in other cities. As for the check-in time, due to the peak season, sometimes the room would not done by 3. Our room attendance team works very hard to maintain cleanliness. And sorry for any inconvenience it may cause. Please understand that as a budget hostel, it’s not fair to compare us to hotels, especially given our low prices. Our guests choose us for our affordability, and we have our own costs and budgets to manage as well. Irene
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We understand that the size of the rooms did not meet your expectations, and we regret any confusion regarding our… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewthe rooms in the pictures are probably just taken from the internet because they look really bad in person, a dump with a bathroom only behind an oilcloth, if you pay extra for a bathroom in the room. The only plus is the city center.
Dear guest, thank you for your comment. Our photos are all shot in the hotel rooms. We hope to show the most realistic picture of each room. It is possible that the misunderstanding is caused by the fact that the room type you booked is not the same as the one in the picture. All rooms of Kowloon Hostel are with shared bathrooms which is stated on the reservation page. So if you want a room with private bathroom you will have to pay for an upgrading.--Irene
Dear guest, thank you for your comment. Our photos are all shot in the hotel rooms. We hope to show the most realistic picture of each room. It is possible that the misunderstanding is caused by the fact that the room type you booked is not… Show more
Reviewed: 7 December 2024 · Stayed in December 2024
Verified reviewLocation in the city
It has rats, it is dirty and not well maintained with insects, cockroaches, not working fire alarms and broken tiles with exposed edges. Towels. Duvets and sheets have holes and some of them dirty. The bathroom is a crystal cabin inside the room so you do not have any privacy while showering or going to the toilet. The bathroom has also broken parts as the tub or tiles as well as insects. Neither the accommodation or booking allowed to get a refund. Very disappointed.
Dear Guest, Thank you for your review! We sincerely apologize for your experience during your stay. The Mirador Mansion, where our hostel is located, is over 60 years old and houses many residents and businesses, which can lead to some issues with facilities and hygiene. Our hostel prioritizes sanitization and cleanliness, and we will remind building management to maintain these standards. Rest assured, all bedding is changed for each guest, and every room is thoroughly cleaned and disinfected. Regarding bathroom privacy, we have installed a laminated cover to reduce visibility and enhance your privacy. If you have any concerns during your stay, please don't hesitate to visit the front desk for assistance. We are here to help and will do our best to resolve any issues. Your feedback is invaluable, and we will share it with the relevant departments to improve our service quality. We hope you’ll consider staying with us again, giving us the opportunity to make it right. We look forward to welcoming you back! Best regards, IRENE
Dear Guest, Thank you for your review! We sincerely apologize for your experience during your stay. The Mirador Mansion, where our hostel is located, is over 60 years old and houses many residents and businesses, which can lead to some is… Show more
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewIt was cleanish
Very poor facilities, room was very hot and aircon didn't work properly and was very loud. Beds were hard, staff didn't speak English and were no help. Ended up going to sleep at the airport.
Dear guest, we are sorry to bring you an unpleasant stay experience. We sincerely serve every guest. If there is any problem with the room equipment, please come to the front desk (13F C2) to find us. We will arrange English-speaking staff to help you solve the problem. Sorry again and wish you a happy life! --Melisa
Dear guest, we are sorry to bring you an unpleasant stay experience. We sincerely serve every guest. If there is any problem with the room equipment, please come to the front desk (13F C2) to find us. We will arrange English-speaking staff … Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewI loved the way the staffs looked after us. The room was all good, perfect location and you are just close to the MTR station and the bus bay. A few minutes walk to Avenue of Stars, HK Museum and Cultural center.
Everything was perfect
Reviewed: 10 September 2024 · Stayed in September 2024
Verified review