Reviews of Kerry Hotel Hong Kong by Shangri-la 5 stars
38 Hung Luen Road, Hung Hom Bay, Kowloon City District, Hong Kong, Hong Kong
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewQuiet and relaxing, beautiful spa and pool. Well connected to Hong Kong
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat hotel, great rooms, great pool, close to Whampoa station.
Even though close to Whampoa MTR it will still take you 40 mins + to go anywhere on Hong Kong Island. Doesn’t matter tho, stayed here before and will stay again.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewLovely bathroom and great views
Nothing.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat view of HK Island across the bay. Close to metro, buses and ferry transport. Spacious room. Great business floor breakfast and afternoon/evening cocktails Good gym and outdoor pool with view.
Pricey but to be expected with this level hotel.
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continue… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewwonderful place for a 2 day stop over, great location and friendly staff.
nothing
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continue… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery nice hotel. Rooms are extremely kept clean & staff very friendly. My daughter has a very severe all nuts allergy & The Kerry Hotel was very accommodating! Thank you!
This wasn’t a big deal…. Bed was a bit uncomfortable.
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continue… Show more
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewthe room is big and clean with the beatiful view. the staffs are very nice.
none
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continue… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe room is nice. Clean. Big
When we arrived, we are missed by the queue management at the lobby for the football stars living there.
Dear Guest, thank you for staying with us and for taking the time to share your feedback. We are glad to hear that you enjoyed the stay overall. Please accept our most sincere apologies for the disappointment you experienced and be assured that we take your feedback seriously, will definitely review your experience and focus our best efforts to refine our service. We hope you will continue to put your trust in Kerry Hotel Hong Kong and we will do our best to provide you more seamless experience that many of our guests have grown so fond of. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for staying with us and for taking the time to share your feedback. We are glad to hear that you enjoyed the stay overall. Please accept our most sincere apologies for the disappointment you experienced and be assured … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewLocation and views from the water facing rooms are amazing ; comfortable rooms , beautifully decorated; incredible swimming pool.
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continue… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe stuff were so friendly and supportive, very beautiful hotel love the gym and the spa
Gym,spar and out door spaces
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continue… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewEverything about this place was just perfect. Highly recommended!
Nothing
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continue… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewSurrounded by very scenic sea view And service is top notched Requests were attended to promptly
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continue… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewNothing
Awful and useless customer services/
Dear Guest, thank you for staying with us and for taking the time to share your feedback. We strive to exceed our guests expectations and it is very disappointing to read that we fell very short of our commitment. This recent experience does not reflect the usual standards of service we strive to deliver to our guests daily. Rest assured that we take your feedback most seriously and we have since shared your comments with concerned department heads as we constantly look for ways to better fulfill our guests’ expectations. We sincerely hope you will continue to put your trust in Kerry Hotel Hong Kong and we will do our best to provide you more seamless experience that many of our guests have grown so fond of. Yours sincerely, Martin Borrmann, General Manager
Dear Guest, thank you for staying with us and for taking the time to share your feedback. We strive to exceed our guests expectations and it is very disappointing to read that we fell very short of our commitment. This recent experience doe… Show more