The breakfast was very disappointing and definitely not worth the extra charge. It was a limited set menu with only one dish and one drink per person, which is far below expectations for a property of this standard. Service was also extremely slow—we waited more than 45 minutes just to get a simple egg dish.

The studio was excellent—spacious, clean, and very comfortable. The balcony was a highlight with stunning views over the harbor. The room itself felt modern and well-maintained, and the staff were polite and helpful

Stayed in August 2025

Location not very close to Nathan road and the rest of TST but that’s fine.

Very elegant. Comfortable rooms and great service.

Stayed in August 2025

We struggle to find the entrance to K11 ARTUS from the mall.

Location is good, hotel and services are excellent

Stayed in August 2025

The breakfast experience was not that great. The food quality was top notch however having breakfast as a set menu is not very practical and options are not that much to choose from.

Everything about the hotel was amazing, starting from the special scent of the hotel that can’t be described to the reception from the staff during check in to the room it self and the facilities it had to the swimming pool and gym. Staying here was a lovely experience. The hotel is located in a perfect place viewing the Harbour. Had a direct link to the musea mall. Steps away from Nathan road museum of space, museum of art and avenue of stars. Highly recommend

Stayed in August 2025

Great location, comfortable rooms, breakfast with an amazing view of the harbour

Stayed in July 2025

Nothing everything was good

Amazing views and service

Stayed in July 2025

Every thing was excellent

Location, staff, clean….

Stayed in July 2025

Sauna didnt work. :(

The walk around the property was a bit much to get to the rooms. However, it was amazing!

Stayed in July 2025

The location is excellent. Central and gloriously surrounded by shopping of astronomical luxury. The best of the best. The views are to DIE for. The staff are absolutely A-MAZING!!!! TRACEY AND KATY ARE GUNS!!! Professional, resourceful, able to create practical solutions when issues arise and they couldn't do enough to make us feel cared for and sooo very special. We will never forget our wonderful stay at K11 ARTUS. The decor is second to none soothing, dramatic and create interest for the viewer. The food is delicious and generous and staff are highly effective operators ensuring ease of occasion. In your life you MUST once at least TREAT YOURSELF kindly and dabble in luxury and serenity at K11 ARTUS. It's impeccable.

Stayed in July 2025

The amazing view. Staff was very professional and friendly. We will combe bac to this property for sure

Stayed in July 2025

Everything is perfect

This gem is perfect with stylish and elegant decorations. It’s located in the best location in Hong Kong.

Stayed in July 2025

-Room size. -Location -Facilities. -Stuff

Stayed in July 2025

No clear sign for main lobby and no bell boy stand by for helping customer with liuaggage.

Privacy , Comfortable room.

Stayed in July 2025

The price is on the high end but you get what you pay for. For an overnight stay it’s probably overkill but if you’re staying 3 nights or longer, you’ll be very comfortable. It would have been great if they had travel sized laundry detergent in room. The marketplace at the mall unfortunately had very large containers only.

Space: for a family of four, it’s hard to exceed a size and layout as the Harbor Two. You get two bedrooms, one with a queen and another with two twins, each with their own bathrooms. You also get a kitchenette, washer/dryer machine, a dining area, a lounge, and balcony. You can spend time in the apartment and not feel claustrophobic. There is a wrap around balcony where each bedroom gets its own balcony. Location: aside from the harbor views from Kowloon overlooking HK Island, you’re well connected by public transit with TST and East TST situated under the building on level B2. We stayed on the East end of the complex in the residences section, which tended to be quieter and have its own set of elevators going to the ground level as well as the shops and food court/playground plus the parking level. In addition to a diverse range of food choices on the B2 level, you also had access to the parking level. Staff were kind, courteous, respectful of your space if you needed downtime.

Stayed in July 2025

Nothing.

Everything was perfect, especially the location. Great for families.

Stayed in June 2025

From the moment we checked in to the time we checked out, we were amazed by the service, staff and views that the K11 Artus has to offer. Aiden at the front desk and Wing Yip made our stay very comfortable and helped us with anything we needed. The room itself was amazing with breathtaking views of Victoria Harbour. The hotel is close to all amenities, walking distance from Legoland, The Space Museum and Avenue of the stars as well as showing centres and an array of delicious food and markets

Stayed in June 2025

Actually there wasn’t anything I didn’t like about the property. On the 2nd night, there was a strong smell of cigarettes (not really sure what it was) in our room and when we informed the front desk, within minutes the duty manager and one more staff came to our room to investigate. They were helpful, thorough yet concerned for us. They offered another similar room but we declined bcos we liked our room and they decided to put an air purifier and humidifier in our room. They followed up with a text after investigating and updated us. No more smells for the rest of our stay. And to my surprise, upon checkout, they waived our breakfast expenses (we didn’t book with breakfast option but did have breakfast at their restaurant 3x for 3 people). Despite this incident with the smell which seemed to be a one off incident, it did not affect my impression of the property and they way the handled it impressed me.

The location which was very convenient to good eating spots and public transport, the view (we booked the harbour view), the space (separate bedroom) with a living room and dining area, and the sofa bed even had a partition for privacy. It was clean and the service was excellent - personable yet professional.

Stayed in June 2025

Receptionist is blunt and difficult to communicate. She cause more troubles than help.

It's new and fancy hotel located in front of the harbour. I really like the attention to details. Bell boy is helpful so as the life guard as well.

Stayed in June 2025

Nothing

The scent & the personal elevator

Stayed in June 2025

The harbor view and balcony are amazing. Everything is modern and new.

Stayed in May 2025

Excellent

Stayed in May 2025

Nil

I enjoyed that the property was near the harbour and I was able to view the scenery from the property. Apart from this, the property is located near the K11 mall as well as Rosewood which are must visit places in Hong Kong. The location of the property is also quite accessible for travel

Stayed in May 2025

Aircon on level 10 is freezing cold . Light is very deemed in the lobby

All is good. Great location, clean rooms, and great facilities. It’s a fantastic service apartment - even provides baby chair, cutleries and toiletries. Also direct access to k11 mall!!

Stayed in May 2025

Changing elevater to reach the room and there was no early check-in

Location and staff

Stayed in April 2025