Reviews of JW Marriott Hotel Hong Kong 5 stars
Pacific Place, 88 Queensway, Hong Kong, Hong Kong
Loading
Guests also reviewed these properties:
Gladbeck, Germany
Úbeda, Spain
Blagnac, France
Saint-Matré, France
Chiang Mai, Thailand
East London, South Africa
Ocotal, Nicaragua
Donostia-San Sebastián, Spain
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation and staff
Dear Annabel, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are delighted to hear that you enjoyed our great location, helpful staff, and clean, tidy rooms. It is also wonderful to know that you appreciated our hotel facilities and had a pleasant overall experience. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day! Sincerely, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Annabel, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are delighted to hear that you enjoyed our great location, helpf… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything perfect- highly recommend
All ok. The price is higher than most but it was worth it.
Dear Clinton, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to hear that everything during your stay was perfect, from the location and service to the overall experience. Your recognition means a lot to our team, and we are especially grateful for your understanding regarding the pricing. It is rewarding to know that you found the value worth it. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Clinton, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to hear that everything during your stay was perfect, f… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewSuper friendly staff. Nice pool and good location.
Dear Patrycia, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a wonderful stay with us and especially like our friendly staff, swimming pool and convenient location. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day! Best regards, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Patrycia, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a wonderful stay with us and esp… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewclose to the mall
nothing
Dear Fitriyadi Kusuma, Thank you so much for staying at JW Marriott Hotel Hong Kong. We truly appreciate your invaluable time of sharing your experience with us. We are glad that you enjoy your stay and especially like our convenient location, connecting with the shopping mall. We look forward to the pleasure of serving you again. Thank you so much for your kind support and wish you all the best! Warm regards, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Fitriyadi Kusuma, Thank you so much for staying at JW Marriott Hotel Hong Kong. We truly appreciate your invaluable time of sharing your experience with us. We are glad that you enjoy your stay and especially like our convenient l… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt is close to the center and the room is decent. A bit dated, but decent.
A bit overpriced, not horrific.
Dear László, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a good rating and your feedback is important to us. We are glad to hear that you appreciated our central location and found the room to be decent and comfortable. While we strive to offer a high standard of service and amenities, we truly value your feedback and will take it into consideration as we continue to improve and enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Sincerely, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear László, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a good rating and your feedback is important to us. We are glad to hear that you appreciated our central location and… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewI really liked the view from the room. I think I had a corner room. I loved the cleanliness and every little attention to detail.
Dear Sarah, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to hear that you enjoyed the beautiful view from your room. We are especially grateful for your appreciation of the cleanliness and our attentive service, as well as your praise for our gym facilities. Our team works hard to maintain high standards across all areas, and your recognition means a great deal to us. We hope to welcome you back soon for another wonderful visit. Thank you very much for your kind support and wish you a lovely day! Sincerely, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Sarah, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to hear that you enjoyed the beautiful view from your roo… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewHospitality
None
Dear Dr. Irwan Wahyudi, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a wonderful stay with us and especially enjoy our warm hospitality. We will keep up our good job and continuously improve ourselves, so as to serve you all even better. We hope to welcome you back soon for another wonderful visit. Thank you very much for your kind support and wish you a lovely day! Sincerely, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Dr. Irwan Wahyudi, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a wonderful stay with us… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewI like the new breakfast location in the lobby cafe area, great light and view.
Dear Weng, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a wonderful stay with us, and especially like our breakfast location at The Lounge, our location and our family-friendly hospitality. It is so grateful that we can be your favourite place to stay. We look forward to the pleasure of serving your family and you again. Thank you very much for your kind support and wish you a lovely day! Best regards, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Weng, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a wonderful stay with us, and especi… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewEverything was fantastic! Breakfast, cleanliness, location, and staff were all amazing. I would stay here again and recommend this hotel to others.
Dear Valued Guest, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing your support and the rating on Booking.com and your feedback is important to us. We are glad to know that you had a fantastic stay with us and particularly like our breakfast, convenient location and professional staff. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day! Sincerely, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Valued Guest, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing your support and the rating on Booking.com and your feedback is important to us. We are glad to know that you… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewClean rooms and nice staff
Breakfast very very expensive One of the poil staff has been very rude with our kids and disrepctul with us parents , instead of asking kids to stop playing with a small ball he thrown it on our table without a word!
Dear Emanuele, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing your support and the rating on Booking.com and your feedback is important to us. We are glad to know that you had a nice stay with us. On the other hand, I am deeply sorry to hear about the unpleasant experience you had in the restaurant. Please accept our sincere apology and we will look into it and take necessary actions to reinforce our service standards. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day! Sincerely, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Emanuele, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing your support and the rating on Booking.com and your feedback is important to us. We are glad to know that you ha… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewAll.
Dear Eng Joao Silva, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing your support and the rating on Booking.com and your feedback is important to us. We are glad to know that you had a wonderful stay with us. We will keep up our good job and continuously improve ourselves, so as to serve you all even better. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day! Sincerely, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Eng Joao Silva, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing your support and the rating on Booking.com and your feedback is important to us. We are glad to know that … Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewGreat location with mall and MRT attached to hotel.. clean rooms and very helpful staff
Dear Kasat, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing your support and the rating on Booking.com and your feedback is important to us. We are glad to know that you had a wonderful stay with us and particularly happy that you like our convenient location, cleanliness and helpful staff. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day! Sincerely, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Kasat, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing your support and the rating on Booking.com and your feedback is important to us. We are glad to know that you had a … Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewTurn down service, with chocolates or a pillow spray everyday. The cleaners were really good. The location of the hotel is excellent, it's attached to Pacific place mall and Admiralty Station (metro) which is very convenient. All staff at the hotel were polite and helpful and displayed a really good attitude. Breakfast had a lot of variety too.
Nothing
Dear Shaista, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a wonderful stay with us. We are also happy that you like our turndown service, convenient location and warm service. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day! Best regards, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
Dear Shaista, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a wonderful stay with us. We are… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified review