Reviews of Jen Hong Kong by Shangri-La 4 stars
508 Queen's Road West, Hong Kong, Hong Kong
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation is good
Nonstop extremely loud construction noise from 10am-5pm - they can do nothing as the noise can be heard anywhere in the building. The construction will continue for at least another 4 months. Avoid the place if you want a quiet stay during daytime.
Thank you for your feedback, and we’re sorry the construction disrupted your stay. While the work is part of long-term improvements, we understand the noise can be frustrating and truly regret the inconvenience. We appreciate your patience and hope to welcome you back once renovations are complete for a more peaceful experience. – JEN
Thank you for your feedback, and we’re sorry the construction disrupted your stay. While the work is part of long-term improvements, we understand the noise can be frustrating and truly regret the inconvenience. We appreciate your patience … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt’s no frills. Room is small. With 2 large balcony. Has clothes rack so very good if you are there for a long time and can wash and dry clothes quickly. Fridge is super cold! Stove is not the cleanest though not the dirtiest. There is detergent and sponge but no hand soap. So has to get my own. Staff very responsive. Location is close enough to GION. Need to climb about 10 steps to get to lobby.
Stove area can be upgraded. Pls provide hand soap
Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome yo… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewLoved the convenient location, harbour view, and swimming pool. In general, I feel comfortable in this hotel. This is my second time staying here.
This was my second time staying here and each time, I smelled an odour in the room. However, my family could not detect this odour/it was faint for them, so perhaps it was just me. It may be worth considering how the ventilation of the room can be improved and making sure that every room smells fresh.
Thank you for taking the time to share your feedback. We truly appreciate your valuable comments and are sorry to hear that your experience did not meet your expectations. Your comments are invaluable as we strive to improve our services. We hope to have the opportunity to welcome you and your family back and provide you with a much better experience in the future. – JEN
Thank you for taking the time to share your feedback. We truly appreciate your valuable comments and are sorry to hear that your experience did not meet your expectations. Your comments are invaluable as we strive to improve our services. W… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location is very near the MTR station.
Some facilities are close for renovations, so we didn't get to enjoy some of their facilities.
Thank you for your review. We are delighted to hear you appreciated our convenient location near the MTR station. We’re sorry that swimming pool and gym were unavailable during your stay due to renovations. We understand this may have affected your experience, and we truly appreciate your understanding. We hope to welcome you back in the future once all facilities are fully reopened. – JEN
Thank you for your review. We are delighted to hear you appreciated our convenient location near the MTR station. We’re sorry that swimming pool and gym were unavailable during your stay due to renovations. We understand this may have affec… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewSpacious modern room with a city view on Hong Kong island, nice rooftop gym and pool, located right by the MTR
Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe staff were exceptional and very professional and empathetic to my disappointment with the facilities/amenity of the hotel. It was clean and had a good view to the Harbour.
The photos do not fairly represent the aged nature of the hotel, view of rubbish on roof tops and tired apartments are not shown in the pics of the room option photos. Everything was clean and tidy just very old and worn, also a unpleasant smell in the room. We didn't stay we left to find another hotel.
Please accept our sincere apologies for the disappointing experience during your recent visit. We deeply regret that we fell short of your expectations, particularly regarding the condition of the guest room facilities and the unpleasant odour. Following your feedback, I have personally addressed your concerns with our Operations team, and immediate corrective measures are being taken to prevent future recurrence. We take your comments seriously and are actively working on improvements. The scheduled hotel enhancement work will commence in August 2025 and is aimed at further improving the overall guest experience. In the meantime, we are reinforcing our maintenance program to ensure our facilities are kept in the best possible condition. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
Please accept our sincere apologies for the disappointing experience during your recent visit. We deeply regret that we fell short of your expectations, particularly regarding the condition of the guest room facilities and the unpleasant od… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewComfortable bed; wonderful, and tasty breakfast; super close to HKU metro station
Some of the facilities and furniture need a minor renovation or fixing: the wonderful window bench had stains on it, so I spread a towel to sit comfortably; the walk-in shower is too close to the entrance door; the drain hole in the toilet booth spreads a terrible smell.
Thank you for your feedback! We are delighted to hear you enjoyed your stay at JEN Hong Kong. We appreciate your suggestions for improvement and will consider them as we strive to enhance our services. We hope to welcome you and your family back to JEN Hong Kong soon! – JEN
Thank you for your feedback! We are delighted to hear you enjoyed your stay at JEN Hong Kong. We appreciate your suggestions for improvement and will consider them as we strive to enhance our services. We hope to welcome you and your family… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewMy mother and I recently stayed at your hotel. An unexpected incident truly highlighted your team’s outstanding dedication. During our stay, my mother experienced a fall. What followed was nothing short of remarkable. Mr. Augustine Huang (黄沛霖）, your Security Manager, acted with extraordinary professionalism and compassion. He promptly administered first aid assistance with calm expertise, ensuring my mother felt safe and supported throughout. His genuine concern and attentive care went far beyond his duty—it was clear he sincerely prioritized our well-being. This wasn’t just service; it was human kindness in action. Beyond Mr. Huang’s heroism, every staff member we encountered radiated warmth and eagerness to help. From the front desk to housekeeping, your team’s consistent hospitality made us feel valued as guests. Their smiles and willingness to assist—even in small matters—reflected a culture of true service excellence. In moments of distress, a hotel’s real character shines. Yours shone brilliantly. Thank you for transforming a stressful situation into a testament to your staff’s integrity and skill. We will absolutely return and recommend your hotel without reservation!
Thank you for your valuable comments and feedback, which are essential to our continued efforts to enhance the guest experience. We truly appreciate your kind words about our Security team, especially Augustine—he’ll be thrilled to know his caring service made a positive impression during your stay. Please extend our warmest wishes to Ms. Yang for a smooth and speedy recovery. We truly hope she is now feeling better and on the path to healing. We're delighted to hear that you had an enjoyable experience overall, and we look forward to welcoming you and your family back to JEN Hong Kong in the near future. – JEN
Thank you for your valuable comments and feedback, which are essential to our continued efforts to enhance the guest experience. We truly appreciate your kind words about our Security team, especially Augustine—he’ll be thrilled to know his… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation Fantastic! Breakfast exceptional! Staff were lovely!
A little dated and lifts are old and slow
Thank you for your feedback! We are delighted to hear you enjoyed your stay at JEN Hong Kong. We appreciate your suggestions for improvement and will consider them as we strive to enhance our services. We hope to welcome you back soon! – JEN
Thank you for your feedback! We are delighted to hear you enjoyed your stay at JEN Hong Kong. We appreciate your suggestions for improvement and will consider them as we strive to enhance our services. We hope to welcome you back soon! – JE… Show more
Reviewed: 27 June 2025 · Stayed in May 2025
Verified reviewGreat location right next to the bars and restaurants in Kennedy. Comfortable bed and a big enough room by HK standards. Amazing staff who are so, so helpful.
Nothing. It’s our 6th or 7th visit.
Thank you for your valuable feedback, which plays an important role in our ongoing efforts to enhance our services. At JEN Hong Kong by Shangri-La, we are committed to creating memorable and comfortable stays for every guest. We are truly honored to have been your choice, and we’re delighted to know that you enjoyed your time with us. We look forward to the opportunity of welcoming you back in the near future. – JEN
Thank you for your valuable feedback, which plays an important role in our ongoing efforts to enhance our services. At JEN Hong Kong by Shangri-La, we are committed to creating memorable and comfortable stays for every guest. We are truly h… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewLocation, clean, friendly staff, facilities like the pool and gym!
Thank you for choosing to stay at JEN Hong Kong! We are delighted to hear about your experience. Your kind words truly motivate our entire team. We appreciate your compliments regarding our location, facilities and services. It would be our pleasure to welcome you back for another delightful stay on your next visit. – JEN
Thank you for choosing to stay at JEN Hong Kong! We are delighted to hear about your experience. Your kind words truly motivate our entire team. We appreciate your compliments regarding our location, facilities and services. It would be our… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewWe booked 4 rooms for a group, of which, 1 room we paid more for a harbour view. Harbour view room was fully booked so we were upgraded to club harbour view room without club privileges - totally reasonable. All 4 rooms are the same size, with the harbour view room overlooking a section of the western port and harbour. You can see a similar view at the gym and pool. The other 3 rooms were facing another residential block and straight to the windows of neighboring flats. Shower pressure was excellent. Service staff were generally friendly. Hotel is located very near HKU MTR station exit and has eateries and a 7-11 surrounding the hotel. If the selection of eateries is not sufficient, Kennedy Town just 1 station away has an excellent spread.
Interestingly, the club room feels less comfy because the floor was all hard parquet instead of carpet (other 3 rooms were carpeted). There was also a missing day bed in the club room (other 3 rooms had day beds), which would have been crucial, seeing how good the view is. While the view is better, I now wonder if it was worth the additional price for the upgraded view. Rooms are clean, but they feel quite old and in need of refreshing. Small nooks like security door lock was filled with dust.
Greetings from JEN Hong Kong by Shangri-La. We take your comments seriously and are actively working on improvements. The scheduled hotel enhancement work will commence in early August and is aimed at further improving the overall guest experience. In the meantime, we are reinforcing our maintenance program to ensure our facilities are kept in the best possible condition. Thank you for being our guest and for your valuable feedback. We look forward to the opportunity of welcoming you back to JEN Hong Kong by Shangri-La soon. – JEN
Greetings from JEN Hong Kong by Shangri-La. We take your comments seriously and are actively working on improvements. The scheduled hotel enhancement work will commence in early August and is aimed at further improving the overall guest e… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe location
The carpet has a bit of unpleasant smell
Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome yo… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified review