Stove area can be upgraded. Pls provide hand soap

It’s no frills. Room is small. With 2 large balcony. Has clothes rack so very good if you are there for a long time and can wash and dry clothes quickly. Fridge is super cold! Stove is not the cleanest though not the dirtiest. There is detergent and sponge but no hand soap. So has to get my own. Staff very responsive. Location is close enough to GION. Need to climb about 10 steps to get to lobby.

Stayed in August 2025

This was my second time staying here and each time, I smelled an odour in the room. However, my family could not detect this odour/it was faint for them, so perhaps it was just me. It may be worth considering how the ventilation of the room can be improved and making sure that every room smells fresh.

Loved the convenient location, harbour view, and swimming pool. In general, I feel comfortable in this hotel. This is my second time staying here.

Stayed in July 2025

Some facilities are close for renovations, so we didn't get to enjoy some of their facilities.

The location is very near the MTR station.

Stayed in August 2025

Spacious modern room with a city view on Hong Kong island, nice rooftop gym and pool, located right by the MTR

Stayed in July 2025

Some of the facilities and furniture need a minor renovation or fixing: the wonderful window bench had stains on it, so I spread a towel to sit comfortably; the walk-in shower is too close to the entrance door; the drain hole in the toilet booth spreads a terrible smell.

Comfortable bed; wonderful, and tasty breakfast; super close to HKU metro station

Stayed in July 2025

A little dated and lifts are old and slow

Location Fantastic! Breakfast exceptional! Staff were lovely!

Stayed in June 2025

Nothing. It’s our 6th or 7th visit.

Great location right next to the bars and restaurants in Kennedy. Comfortable bed and a big enough room by HK standards. Amazing staff who are so, so helpful.

Stayed in May 2025

Location, clean, friendly staff, facilities like the pool and gym!

Stayed in May 2025

Interestingly, the club room feels less comfy because the floor was all hard parquet instead of carpet (other 3 rooms were carpeted). There was also a missing day bed in the club room (other 3 rooms had day beds), which would have been crucial, seeing how good the view is. While the view is better, I now wonder if it was worth the additional price for the upgraded view. Rooms are clean, but they feel quite old and in need of refreshing. Small nooks like security door lock was filled with dust.

We booked 4 rooms for a group, of which, 1 room we paid more for a harbour view. Harbour view room was fully booked so we were upgraded to club harbour view room without club privileges - totally reasonable. All 4 rooms are the same size, with the harbour view room overlooking a section of the western port and harbour. You can see a similar view at the gym and pool. The other 3 rooms were facing another residential block and straight to the windows of neighboring flats. Shower pressure was excellent. Service staff were generally friendly. Hotel is located very near HKU MTR station exit and has eateries and a 7-11 surrounding the hotel. If the selection of eateries is not sufficient, Kennedy Town just 1 station away has an excellent spread.

Stayed in June 2025

Comfortable beds, wonderful harbour view. Quiet. We were up- graded from the first room offered on a lower, noisier floor. Enjoyed the pool, simple but good for relaxation. Very convenient for HKU MTR.

Stayed in June 2025

Great location, close to many storms of public transport and easy to get cabs. Amazing local food options around. Comfortable hotel and great “home base” after long days of walking around. Comfortable room. Overall fantastic hotel and it is my go to place to stay when in HK (my 5th time there)

Stayed in June 2025

Facilities are a bit of a let down. Besides a beautiful view, the 28th level lounge is small, uninviting and so limited in its selection of beverages and snacks. The pool facilities- only one wash up cubicle. The gym is well equipped but cramped.

Generally the staff were warm and friendly. In particular, the receptionists, the restaurant staff and the cleaner lady (at level 26). Breakfast was good.

Stayed in June 2025

Stayed at executive floor. Room is wood flooring not carpet. When walk in room barefoot , my foot turn slight back. Windows and corner could see dust and dirt The executive floor lounge food is not all day. Could have had some snack. Lounge closed early

The frontline receptionist staff and concierge were helpful . Breakfast is tasty and good

Stayed in June 2025

Room not overly big for the price I paid.

Perfect location Right next to HKU station entrance less than 100 metre walk. Close to cafes. Great rooftop views on the top floor and the staff were fantastic

Stayed in May 2025

Nothing

Good food at Malacca cafe. Good WIFI convenient location and helpful staff.

Stayed in June 2025

All good

No breakfast fir me

Stayed in May 2025

Pool closes to early when it is so hot

Nice and clost to MTR and people were friendly

Stayed in May 2025

The restaurant is overprice.

Great location. Close to MTR station.

Stayed in May 2025

The restaurant is overprice.

Good location. Near MTR station.

Stayed in May 2025

Nothing

Hotel Jen is a great hotel, excellent location. MTR just across the road, Tram approximately 100m away, taxi from central approximately $15 Aud . In the street behind the hotel are 2 fantastic cafes, with good coffee (Aussie standard good). The hotel is clean, functional, the gym is basic but good, pool is great. Upgrade to Club and enjoy the benefits of the Club lounge. I have stayed here a LOT over the past 15 years, I find it comfortable, easy and convenient

Stayed in May 2025

If the refrigerator can be more efficient will be perfect.

Wonderful location. Tram,metro and airport shuttle bus are around this hotel. Metro is right close to it, shuttle bus and tram are 3 mims walk distance. Room is clean, also provides amenities, such as toothbrush and cotton buds. Bed is good, well comforts. There is a water dispenser in the room, no need to purchase btl water, just pour in water and it will transform to drinking water. Restaurants and supermarkets neighbors, there is a great coffee shop behind as well! Needless to say, we’re totally enjoy our stay here.

Stayed in May 2025

A little tired

Staff were helpful, view was wonderful, room was spacious and loved the location slightly out of the center with authentic restaurants and good supermarket nearby as well as being adjacent to the subway

Stayed in May 2025

Room was comfortable and clean and a decent size. Location of hotel was close to MTR station making it easy to get to places around the city. Staff were helpful.

Stayed in April 2025

Checked in on my birthday at 7.30am was not only given a room but was upgraded, offered complimentary breakfast, and given excess to the lounge. Special thanks to Gilbert, Billy and Wai for making my birthday extra special. Merci beaucoup 😊

Stayed in April 2025