Reviews of Island Shangri-La, Hong Kong 5 stars
Supreme Court Road, Hong Kong, Hong Kong
Loading
Guests also reviewed these properties:
Nerezine, Croatia
Córdoba, Spain
Orlando, United States
Sarzana, Italy
Galway, Ireland
Milan, Italy
Barcelona, Spain
Kralendijk, Bonaire St Eustatius and Saba
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEvery thing
Nothing
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewKids room floor is just amazing.
Club lounge was a bit old.
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGood
The room cleaning efficiency needs to be improved, especially during weekends and holidays when it's busy. Service standards must not be compromised due to high occupancy.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewDuring my recent stay at Island Shangri-La Hong Kong, I faced an unpleasant situation that initially left me disappointed. However, one of your staff members, Joy, completely changed my experience. She handled the issue with outstanding professionalism and empathy. Despite my frustration, she remained calm, understanding, and went above and beyond to resolve the matter efficiently. What truly stood out was how she engaged with my children, keeping them entertained and comfortable while managing the situation – something that made a huge difference to our family. Joy embodies the true meaning of hospitality. Employees like her are the reason guests come back. Please extend my sincere appreciation to her – she turned what could have been a negative experience into a memorable one.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewFantastic location, and great service. Nicole from guest relations made a huge effort to welcome me and my family.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe gym and swimming pool was outstanding
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewI stayed in Level 45 which is like a family with kids Level and we loved it so much.
Nothig
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewClean, calm, relaxing stay
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewEverything was great from the time we set foot in the hotel and throughout our stay. Exceptional service from every department. Really enjoyed our stay!
Nothing
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation was okay
The beds were a bit hard
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewBeautiful property, great location, great service
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe friendliness of the staff is amazing. A big thank you from Nicole from guest relations for making me feel welcome. The breakfast is sensational and the Lobster Bar is an icon.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewNew rooms are clean and neat
Too much technology in the room Breakfast at cafe O overcrowded, noisy
Reviewed: 12 July 2025 · Stayed in July 2025
Verified review