Nothing

Everything, fab hotel, great room and excellent pool

Stayed in July 2025

The location is a tad far from the main areas.

Room is good for the price & free refill mini bar is genius. Filtered water is great too!

Stayed in August 2025

The view from the pool and the bedroom was the highlight of Hong Kong. Loved watching the 8 pm light show from the room. The staff were very friendly and helpful. Nothing seemed a problem.

Stayed in August 2025

For me, this was the best city hotel I have ever stayed in.

Stayed in June 2025

Conveniently located between 2 subway stations, clean rooms, nice staff. Definitively a good alternative to stay in HK for business or leisure.

Stayed in August 2025

One of the staff members at the bar in the lobby was rude, but it’s not a big deal. Just felt unwelcome.

Clean and good location

Stayed in July 2025

View from our room was amazing. The pool was really nice. Attentive and kind housekeeping staff.

Stayed in August 2025

Lift: Bit too dark and cold Staff : 1) Cleaning Lady in the female changing room was quite rude , she grabbed my towel ( while I was trying to look for a place to discards my towel) , she showed lots of anger while she was cleaning the floor. In UK/ Japan, people will greet and say hi to the customer. Check in : Lady at the reception could be more polite, she was very annoyed when I asked her some questions about my credit card Dine in / room service : the gentleman rushed into my room and left in a bad mood , all I said was ' thank you ' I felt quite a lot of staffs in the hotel need to work on communication skills, it is a shame as the hotel was beautiful and posh . we are there to relax hence will be nice to have a polite , friendly vibe .

Breakfast : nice variety ; food was a bit dry ( mainly in the chinese section ) Room : excellent and posh design , clean , very envt friendly Pool : nice view , water was clean , good opening hour

Stayed in August 2025

Nothing.

A fantastic hotel to stay in not far from resturants and station. A great free mini bar that gets topped up every day. Good comfortable beds. The staff was very helpful and welcoming. The pool area is good as well. Also there is a room to relax if you get there early for you to have a coffee and rest up. The breakfast spread was amazing and lots of good quality and options. Its was expensive but I would pay the price.

Stayed in August 2025

Suite80 is really nice. It is worth the price

Stayed in August 2025

Hotel ICON is in an excellent location, with a beautiful room overlooking the Hong Kong skyline. A truly pleasant experience – I would definitely return.

Stayed in May 2025

Nothing to dislike.

Very modern facilities and attentive staff. Excellent location in Kowloon.

Stayed in July 2025

The slippers are thin and fragile. At check-out, only one female staff member acted in a way that made me feel uncomfortable. Other than that, there were no problems. She was not a front desk staff member.

There weren't many choices for breakfast, but the food was delicious.　 I was happy that drinks in the room were free.

Stayed in July 2025

The lobby seating arrangement , very few sofas as we couldn’t find a place to sit while waiting for a taxi but thats not a real issue

The hotel itself is modern and the view was awesome, the room was spacious and comfortable. The area is nice but was not what i was looking for but yet very easy to reach anywhere by walking or a short taxi ride. It is not something that really bothered me as i still enjoyed my stay. The breakfast was good with fare selection of cuisines. The staff were really helpful and nice and smiling all the time.

Stayed in June 2025

Nothing

So modern and super high standard 5**** It stands out against all the other 5* that are getting old and tired

Stayed in July 2025

Staff were very helpful and friendly and assisted us with an earlier check in . Club lounge was fantastic and service excellent.

Stayed in July 2025

Amazing super high quality modern hotel - great staff !!! No bad parts 5*

Stayed in July 2025

Just spot on experience from the moment you arrive in the hotel. How attentive and polite the team is? This is more than 5 star I can’t fault it at all Thank you Icon Hotel and than you for the team everyone from front desk to Concierge who been amazing to F&B team to to the House keeping team

Everything and everyone working there

Stayed in July 2025

Pool not heated

Amazing service, incredible view from the pool

Stayed in July 2025

—

We absolutely loved our stay at Hotel ICON—it was the last of three hotels we tried in Hong Kong, and hands down, the best sleep I had on the entire trip (fellow Oura users will appreciate: I hit an 87 score!) We stayed in one of the luxury rooms on a high floor with lounge access, and I highly recommend it. The room offered a stunning panoramic view of the city skyline, and taking a bath while watching the night lights of Hong Kong was a memorable experience—worth every cent. Although the hotel isn’t brand new, you can clearly see the dedication of the team to maintain a high standard across the board. With our booking, we had access to two breakfast options: one in the executive lounge (quieter and more exclusive), and the other in the Market buffet, which was more lively and crowded but absolutely worth visiting for the variety and vibe. Another great perk: check-out options. We had a late-night flight, and being able to stay and relax after checking out in the lounge and pool zones, made a huge difference in our travel comfort. If you're looking for a mix of luxury, service, and unbeatable views, Hotel ICON is a fantastic choice. We'd return in a heartbeat.

Stayed in July 2025

Wonderful, location. Be sure to try the Dim Sum at Above & Beyond.

Stayed in July 2025

I have no complaints.

Great Location. Service was impeccable.

Stayed in June 2025

So the property has a magnificent view of Victoria, Harbor, and of the Hong Kong skyline. You are on the center of the Kowloon city area with all kinds of things to do and places to eat around you! It’s a few minutes walk to a fantastic science museum, especially for kids. If you stay at this hotel, definitely ask for the concierge named Nestor Chu. He’s a fantastic asset a really pleasant person and can provide a great history of both the hotel, it’s a giant living nature wall, and surrounding things to visit and see. He’s also a Lakers fan.

Stayed in July 2025

Great view, nice room. Good pillows and comfy bed

Stayed in July 2025