Reviews of Hyatt Regency Hong Kong, Sha Tin 4 stars
18 Chak Cheung Street, Sha Tin District, Hong Kong, Hong Kong
Loading
Guests also reviewed these properties:
Amsterdam, Netherlands
Madrid, Spain
Montopoli in Val dʼArno, Italy
Zihuatanejo, Mexico
Alghero, Italy
Tremezzo, Italy
Budapest, Hungary
Hangzhou, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery spacious, well equipped clean and beautiful view
Nil
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFacilities were good
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThey had consideration for "halal" choices at breakfast! The hotel was very accessible. The metro station and bus were right at the hotel premises. It was just a lift to the ground floor, and you walked straight to University Station, which had buses and the metro. The view from my window was great! There was so much green all around the hotel. The staff were super helpful in suggesting transport options and in calling a taxi. I forgot property in the hotel safe and was able to claim it back after I had checked out!
My husband lost his sunglasses, but we failed to find them. We tried to look around in the restaurant and room as we were checking out, but failed to find them.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything was great. Lovely room with fabulous view.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation really good, short walk under cover to Metro, very handy as it rained heavily while we were there. Breakfast selection really good.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewWe got an upgrade to a two bedroom suite with fantastic seaview. I guess we have lucky this time.
Everything was good
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewAmazing 2 bedroom suite so much space and so well priced. Super convenient to get to train station and travel around hong kong.
Laundry was a bit pricey. Also the restaurant for dinner was not value for money, a bit overrated trying too hard to be special.
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewRoom - spacious
Breakfast - ran out of juice, fruit, jams - staff inattentive. I was down 30 mins before closure. During Typhoon no space offered to sit - business office closed.
Dear guest, Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future. Regards, Hyatt Regency Hong Kong, Sha Tin
Dear guest, Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming y… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewSpacious bedroom / bathroom / shower and strong shower water pressure.
I little dated. Breakfast was chaotic - inattentive staff and didn't refill juices, fruits etc. Not sure if one off as we were in T10 typhoon so they may have been short staffed.
Dear guest, Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future. Regards, Hyatt Regency Hong Kong, Sha Tin
Dear guest, Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming y… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery clean comfort and was more than we expected great and friendly staff
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards, Hyatt Regency Hong Kong, Sha Tin
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewFood, facilities, location
Nothing
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards, Hyatt Regency Hong Kong, Sha Tin
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewPerfect!
i need to figure out next time :)......
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards, Hyatt Regency Hong Kong, Sha Tin
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified review