Reviews of Hilton Garden Inn Hong Kong Mongkok 3 stars
2 Soy Street Mongkok, Kowloon , Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThey don't have bellboy for luggage.
Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. We regret that you did not have a satisfactory stay. We regret that you did not have a satisfactory stay. We have taken note of the issues you mentioned and will report them to the relevant hotel department for further improvement. If you require any assistance during your stay, please feel free to contact us and we will be happy to assist you promptly. We hope you will have the opportunity to share more suggestions with us. We sincerely look forward to your next visit and wish you a pleasant stay!
Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. We regret that you did not have a satisfactory stay. We regret that you did not have a satisfactory stay. We have taken note of the issues you mention… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewRoom service can be improved on. Just because a guest is there for more than one day this does not mean the room should not be cleaned and linen changed. Generally the showers need to be washed.
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok! Please accept our sincerest apologies for any inconvenience during your stay. We have documented the sanitary issues you reported and will enhance our room cleaning protocols to ensure all future guests enjoy a pristine environment. If you require any assistance during your stay, please do not hesitate to contact us and we will do our best to assist you. We look forward to welcoming you back and delivering an exceptional experience. Sincerely,
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok! Please accept our sincerest apologies for any inconvenience during your stay. We have documented the sanitary issues you reported and will enhance our room cleaning p… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewPool was never open any of the mornings we were there & didn’t receive a reply about lost property
Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. We regret that you did not have a satisfactory stay. We pay close attention to every guest's review, which helps us identify shortcomings and provide better service in the future. We will actively collect and report back to the relevant hotel department regarding the issues you raised. If you have any question about your stay, please contact us immediately. We look forward to welcoming you back to our hotel and wish you a pleasant stay!
Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. We regret that you did not have a satisfactory stay. We pay close attention to every guest's review, which helps us identify shortcomings and prov… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation is superb
Dear Guest, Warm greeting from Hilton Garden Inn Hong Kong Mongkok. Our hotel is located in the most prosperous and central area of Mong Kok, adjacent to Nathan Road and Mong Kok MTR Station. On the other hand, we are dedicated to providing a safe and reliable accommodation environment, clean hygiene, and intelligent yet uncluttered amenities, all aimed at creating a minimalist, comfortable, and convenient stay. We look forward to welcoming you on your next journey and wish you a pleasant life!
Dear Guest, Warm greeting from Hilton Garden Inn Hong Kong Mongkok. Our hotel is located in the most prosperous and central area of Mong Kok, adjacent to Nathan Road and Mong Kok MTR Station. On the other hand, we are dedicated to providi… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI don't have a good answer to that.
The hotel staff simply put our lives at risk by not warning us that there was a level 10 typhoon and that all of Hong Kong was under curfew. In addition to returning to the hotel after a life-threatening trip, we were met with complete opacity to our situation and had to pay for another night (in reality, we only needed about 7 hours). Nothing was open, and the hotel didn't even check what they could do to help us. We had no food at all. We had to wait until the border with Shenzhen opened again. The situation was just extremely frustrating.
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok. We apologize that your stay did not meet your expectations. We value your feedback and guest satisfaction is extremely important to us, and we strive to ensure that all guests have a satisfying stay. We have noted the issue you mentioned and will report it to the relevant hotel department. If you encounter any issues during your stay, we welcome you to contact us at any time. We are happy to provide timely assistance with any feedback. We look forward to serving you better next time and wish you a happy life!
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok. We apologize that your stay did not meet your expectations. We value your feedback and guest satisfaction is extremely important to us, and we strive to ensure that a… Show more
Reviewed: 18 July 2025 · Stayed in May 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe front desk staff were very helpful, the housekeeping staff did an excellent job of cleaning. The room was small, but I guess that's not unusual for Hong Kong. The breakfasts were "okay" however the staff was extremely attentive and so very polite.
I know they worked hard, but some of the breakfast foods that should have been hot (or at least warm) were cold. The loop that they play continuously in the elevator was especially irritating. You would never want that for the hold music of a suicide hotline. Other than that it was a very good choice for my budget.
Dear guest, thank you for choosing to stay at Hilton Garden Inn Hong Kong Mongkok. We are very happy that you have recognized our hotel's services. We have always paid special attention to service details and are committed to providing every guest with warm hospitality full of sincerity, so that every guest who stays in our hotel can feel our sincere welcome and attention. At the same time, we have noticed some shortcomings in the hotel's catering. Your feedback is very important to us. We will continue to collect information in these aspects to help the hotel continue to improve and grow. We look forward to welcoming you on your next journey and wish you a pleasant life!
Dear guest, thank you for choosing to stay at Hilton Garden Inn Hong Kong Mongkok. We are very happy that you have recognized our hotel's services. We have always paid special attention to service details and are committed to providing … Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewStaff was superb and room was value for money
Dear guest, please accept the warm greetings from Hilton Garden Inn Hong Kong Mongkok. We are very happy to receive your feedback on your stay. It is our responsibility to provide guests with warm, friendly, caring and professional services. We adhere to the service concept of customer-oriented and attentive hospitality, and actively put this concept into practice, and do our best to make all guests feel at home. Looking forward to seeing you again, and wish you a happy mood every day!
Dear guest, please accept the warm greetings from Hilton Garden Inn Hong Kong Mongkok. We are very happy to receive your feedback on your stay. It is our responsibility to provide guests with warm, friendly, caring and professional services… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewthe room is extremely small.very expencive!!!!!
Dear guests, Thank you for your review of your past stay with our Hilton Garden Inn Hong Kong Mongkok . Our rooms are small but comfortable and has all the facilities you need including great restaurant, gym with a view of the harbor and roof top pool which is only open for limited periods, walking distance to shops and restaurants and the markets which was only a few steps away from the lobby door. We appreciate your review as it provides feedback that we need to re-evaluate guest needs and make the necessary adjustments to our service. We hope you will consider staying with us in the future.
Dear guests, Thank you for your review of your past stay with our Hilton Garden Inn Hong Kong Mongkok . Our rooms are small but comfortable and has all the facilities you need including great restaurant, gym with a view of the harbor and r… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewGood location and there is a very coffee shop next door.
Relatively small room.
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok! Our hotel is located in the bustling center of Mongkok, adjacent to Nathan Road and Mongkok MTR Station, many tourist hotspots are within easy reach, and can be reached within a 10-minute walk. At the same time, due to objective reasons such as the building layout, please understand that the room area is insufficient! Please believe that we will continue to work hard to present you with better Garden Hotel services. Looking forward to your next visit and wish you a happy life!
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok! Our hotel is located in the bustling center of Mongkok, adjacent to Nathan Road and Mongkok MTR Station, many tourist hotspots are within easy reach, and can be reach… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewDoorman was exceptional!
It is not on par with Hilton worldwide standard. Need some improvement. Facility is need improvement.
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok! We apologize for not being able to satisfy you during your stay. As a Hilton Garden Inn brand hotel under Hilton, we have been committed to providing you with high cost-effectiveness and warm and thoughtful service to let you feel the charm of the hotel. Regarding the facility issues you raised, we will strengthen the maintenance and updating of the facilities to ensure that every guest can enjoy the best accommodation experience. Looking forward to meeting you again in the near future, I wish you a happy life!
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok! We apologize for not being able to satisfy you during your stay. As a Hilton Garden Inn brand hotel under Hilton, we have been committed to providing you with high co… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewLocation
Facilities- no shuttle to airport. Not great value for money. I think the thing that stood out most of all for me was it was not a Hilton standard.
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok! We apologize for not being able to satisfy you during your stay. As a Hilton Garden Inn brand hotel under Hilton, we have been committed to providing you with high cost-effectiveness and warm and thoughtful service to let you feel the charm of the hotel. Regarding the facility issues you raised, we will strengthen the maintenance and updating of the facilities to ensure that every guest can enjoy the best accommodation experience. Looking forward to meeting you again in the near future, I wish you a happy life!
Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok! We apologize for not being able to satisfy you during your stay. As a Hilton Garden Inn brand hotel under Hilton, we have been committed to providing you with high co… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThe staff are outstanding. Ricky at check-in, and the ladies who cleaned the room were positive, affable, and very good at their jobs! Impressive.
Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. We are very happy that our hotel's service has been highly recognized by you. Every colleague in our hotel upholds the service concept of customer-oriented and hospitality, and actively puts this concept into practice, striving to make all guests feel at home. Looking forward to meeting you next time and wish you a happy life!
Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. We are very happy that our hotel's service has been highly recognized by you. Every colleague in our hotel upholds the service concept of customer… Show more
Reviewed: 12 April 2025 · Stayed in February 2025
Verified reviewlocation it was near the street market where i saw many interesting things
nothing really
Dear guest, welcome to Hilton Garden Inn Hong Kong Mongkok. Our hotel is conveniently located in the heart of Mongkok, close to Nathan Road and the Mongkok MTR Station, surrounded by a variety of restaurants. It is Hong Kong’s shopping, entertainment, and business hub, with easy access to tourist hotspots. On the other hand, we are dedicated to providing a safe and reliable accommodation environment, clean hygiene, and intelligent yet uncluttered amenities, all aimed at creating a minimalist, comfortable, and convenient stay. Looking forward to your visit again and wish you a happy life!
Dear guest, welcome to Hilton Garden Inn Hong Kong Mongkok. Our hotel is conveniently located in the heart of Mongkok, close to Nathan Road and the Mongkok MTR Station, surrounded by a variety of restaurants. It is Hong Kong’s shopping, ent… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe room service guy is very polite and friendly
Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. We are very happy that our hotel's service has been highly recognized by you. Every colleague in our hotel upholds the service concept of customer-oriented and hospitality, and actively puts this concept into practice, striving to make all guests feel at home. Looking forward to meeting you next time and wish you a happy life!
Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. We are very happy that our hotel's service has been highly recognized by you. Every colleague in our hotel upholds the service concept of customer… Show more