No bidet in the bathroom. Hotel breakfast could improve in value and range of choices.

Location is perfect. Mall is accessible. Very friendly and helpful English speaking staff.

Stayed in August 2025

Not applicable

We always stay here location

Stayed in August 2025

Nothing - our fave when in tst

Very nice area , convenient Friendly staff and was upgraded :) Thank you

Stayed in August 2025

very good breakfast. perfect location

Stayed in July 2025

1) amenities in our room 808-- often there was need to ask for refills for shampoo, conditioner, But when we did ask, refills were promptly delivered. 2) The rugs were not totally cleaned. There was an old toothpick sticking put from the sofa. Behind the headboards and mattress there were dusty balls, that gave me an allergic reaction where I had to buy medicine at the chemist nearby 3) room was so cold but thermostat kept defaulting to lower temperatures so we had to turn it off then reopen to be able to regulate temperature 4) someone at maintenance worked in changing the lights outside our room and no on informed us work was being done. The ladder blocked our entrance and the drilling on ceiling was very loud.if we were informed we would prefer that work be done after 9am so we can go out of the room.

Breakfast & food & services at Concierge 15th Floor were excellent. Room -- bed was very comfortable, enjoyed best quality pillows and bedding! Location is excellent! Service personnel very friendly, helpful and cheerful!

Stayed in August 2025

Location Convenience Accommodating staff

Stayed in August 2025

We got the upgrade to Suite level for one of our rooms and it was perfect for my elderly parents. MP gateway is in harbour city, and it’s a complete shopping and dining paradise. Everything we needed was just an elevator ride away, easy for the wheelchair.

Stayed in July 2025

Just the room's carpet was a bit "old-smelly".

Room was comfortable, clean and spacious. Breakfast was good with various selection. Staffs are helpful.

Stayed in August 2025

The food in the lounge would never change! we stayed fro 6 days and i have already memorised the food! there should be a break to the same usual serving. IT would show effort on the F&B side.

consistency CLEAN ROOMS and clean bathroom in our room - we were in the continental floor Staff on the continental lounge were always nice

Stayed in August 2025

Our stay at Gateway Hotel was excellent. The service, location, and overall comfort made it a perfect base for exploring Hong Kong with family. Staff: The staff were attentive, friendly, and very professional. Check-in and concierge service were smooth and helpful throughout the stay. Facilities: The hotel offers great facilities, including easy mall access, in-room dining, and a well-equipped lounge. Cleanliness: The rooms and common areas were spotless. Housekeeping did a fantastic job maintaining high hygiene standards. Comfort: The room was spacious, well-designed, and very comfortable for a family. Beds and linens were of great quality. Value: While slightly on the higher side, the overall experience and convenience made it worth the price. Location: Unbeatable location in Tsim Sha Tsui—attached to Harbour City mall, walking distance to the MTR, ferry terminal, and great restaurants.

Stayed in May 2025

Location and room size

Great location, close to the subway station, and can walk to the Harbor view.

Stayed in July 2025

Easy access to the river side and mall which was great as one day was wet! Large rooms. Comfy amenities. Staff were helpful.

Stayed in July 2025

None to dislike

Location . Location . Location . We were upgraded to a room in the higher floor ( club floor ) . Check in and check out was so seamless . Shout out to Jason. He is very accommodating and friendly . Also I would like to commend the staff in in the concierge who was on duty last July 3 past 7 pm. He did a great job by getting us a reservation at Hutong window table during our stay .

Stayed in July 2025

Location, Room is big and comfortable

Very good location, convenient to subway and sightseeing spots. Also close to the Harbor shopping mall.

Stayed in July 2025

Breakfast is limited for halal food

Everything is nice and organized staff very friendly and helpful

Stayed in July 2025

No connection with MTR station

Location

Stayed in July 2025

didnt have water views and pool was in another hotel

great central location, easy walk to ferry and MTR. The club lounge was well worth the upgrade to a suite

Stayed in July 2025

Maybe there’s no comfort room in the lobby but, that’s not a problem at all. Everything’s perfect.

It was a home away from home! Everything was exactly what we expected. The staff were warmth and welcoming. We might encounter some language barriers buy definitely not a problem.

Stayed in June 2025

The room lights

They are very accomodating

Stayed in July 2025

They failed to replenish the soap and shampoo in my room

The location and the amenities were great. A Staff was also exceptional

Stayed in July 2025

Nothing...

Good location at Kowloon and near by Harbour City Mall. Warm welcome form the staff at the lobby and for the welcome drink. Excellent buffet dinner.

Stayed in July 2025

Mattress

Location Staff Cleanliness

Stayed in June 2025

facility quite old

location

Stayed in April 2025

The Beds were very uncomfortable the mattresses are really a nightmare we booked a deluxe Room with three Bads and they put a roll up Bey in the middle we sure got 3 Beds but in the Booking it doesnt mention a roll up bed which the mattress was hard like a stone i think this is not the right solution it's not worth the money i paid.

The location the staff very friendly and helpful cleanliness

Stayed in June 2025