Reviews of EAST Hong Kong 5 stars
29 Taikoo Shing Road, Hong Kong, Hong Kong
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewMicrowave in the room.
The bathroom has no door or any covering.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything is perfectly arranged!
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, always willing to assist
The shower door is transparent, no privacy
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in May 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation
Check in was unacceptably tiresome, especially the requirement to see the credit card when the payment had already been taken from the card and from my account. Plus the requirement for a $500 deposit - never requested before after many earlier stays at this hotel.
Dear Mr. Roger, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced upon check in. Regarding the requirement to present your credit card, we understand that this may feel unnecessary, especially when payment has already been processed. However, this is part of our standard security protocol for bookings made through an online travel agent, to ensure the safety of transactions and prevent any potential misuse. That said, we recognize that this process should be smoother, particularly for our valued returning guests like you. For the $500 deposit, this is collected to cover any incidental charges, such as restaurant or laundry services, enabling you to conveniently sign room bills and settle them upon checkout. Please be assured that providing this deposit is not mandatory if you could settle the expenses on spot. We certainly hope that your less than good experience would not ruin your confidence of staying with us again. Should you plan to return, please do not hesitate to contact me directly. I would be more than happy to assist you personally and ensure your next stay is seamless and enjoyable. Best regards, Gary Dang Director of Guest Experience
Dear Mr. Roger, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced upon check in. Regarding the requirement to present your credit card, we understand that … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewVery good location. Very comfortable. Excellent service.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewExcellent location, very near an underground station. Very good breakfast choices.
Hong Kong prices!
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewHotel interior design and artwork plus branding
Building design and pool are overlooked by surrounding apartments
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewWell appointed hotel in a great location. Wonderful staff, great food and drink and views.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewBreakfast was good
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewLocation is great and very convenient going into the city. Shopping is readily accessible. The urban view is not too bad if stay at high floor. Room is clean and comfortable.
Would be nice to have more space to hang clothes. The current design doesn't seem to think about that and I literally need to "live off a suitcase" so to speak.
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe facilities and services are excellent. Perfect location in HK island east
The washroom design can be improved
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewit is convenient located by taikoo MTR station. I was able to wheel my luggage from the Hong Kong Int'l airport to the hotel. it does make a different. The view of at SUGAR was amazing. Definitely you must take a view of Hong Kong at Sugar. Personally, it is better than the view of Hong Kong from the Peak.
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewGreat location, close to the tube and facilities. Pool and 24/7 gym was useful.
Breakfast wasn’t included, quite expensive breakfast and bar.