Reviews of Crowne Plaza Hong Kong Kowloon East by IHG 5 stars
Tower 5, 3 Tong Tak Street, Tseung Kwan O, Hong Kong, Hong Kong
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Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewBreakfast was excellent; rooms are spacious and clean; cozy feel
Location worked for us but a bit far from central Kowloon.
Dear Julia, Thank you for your valuable feedback! We're thrilled to hear that you enjoyed the excellent breakfast, and found our rooms spacious, clean, and cozy. We appreciate your comments about the location. While we strive to provide a peaceful environment, we understand it may be a bit far from central Kowloon for some guests. We look forward to welcoming you back for another enjoyable stay! Best regards, Crowne Plaza Hong Kong Kowloon East
Dear Julia, Thank you for your valuable feedback! We're thrilled to hear that you enjoyed the excellent breakfast, and found our rooms spacious, clean, and cozy. We appreciate your comments about the location. While we strive to provi… Show more
Reviewed: 23 August 2025 · Stayed in May 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation was very convenient, and the room decor was exceptional.
Nothing to dislike about the hotel.
Dear Samuel, Thank you for your feedback! We're delighted to hear that you found our location convenient and appreciated the exceptional room decoration. We strive to create a memorable experience for our guests. We look forward to welcoming you back soon! Best regards, Crowne Plaza Hong Kong Kowloon East
Dear Samuel, Thank you for your feedback! We're delighted to hear that you found our location convenient and appreciated the exceptional room decoration. We strive to create a memorable experience for our guests. We look forward to wel… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation is good.
An hotel at this level is not acceptable do not supply water to the room (for free). The fire alarm was activated during our stay and the message was so bad… we walk from 25th to the lobby to find out that was not necessary… the way through the stairs after passed level 5, was not pleasant and I doubt I would pass an audit… You can save a lot o money by increasing the lobby temperature by 5C (it’s so cold!).
Dear Fernando, Thank you for sharing your feedback. We're glad to hear that you found the location of the hotel to be good. However, we sincerely apologize for the inconvenience regarding the bottled water and the fire alarm situation. Regarding the bottled water issue, we have introduced new filtered water dispensers in the rooms to promote sustainability and support environmental initiatives. We appreciate your understanding on this matter. We also take your comments about the fire alarm and lobby temperature seriously. Your feedback helps us improve our services and ensure a more comfortable experience for all guests. Thank you for your support, and we look forward to welcoming you again in the future! Best regards, Crowne Plaza Hong Kong Kowloon East
Dear Fernando, Thank you for sharing your feedback. We're glad to hear that you found the location of the hotel to be good. However, we sincerely apologize for the inconvenience regarding the bottled water and the fire alarm situation.… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewStunning hotel with friendly helpful staff.
Location
Dear Graham, Thank you for sharing your feedback about your stay on July 27, 2025 (Order No. 4787483266). We’re thrilled to receive your perfect 10 ratings for our staff, cleanliness, facilities/services, and comfort, and we’re delighted that you found our hotel amazing with friendly and helpful staff. Your kind words are a tremendous encouragement to our team! We’re sorry to see the lower rating for our location, as it seems your experience in this aspect didn’t meet expectations. While our hotel is conveniently located next to Tseung Kwan O MTR station and offers a complimentary shuttle service to West Kowloon High Speed Rail, Kowloon MTR Station, and Harbour City, we understand it may feel less central for some attractions. Your feedback is valuable, and if you could share more details about your concerns with the location, it would help us better address your needs in the future. We truly appreciate your input and hope to welcome you back for another exceptional stay. Please feel free to contact us directly with any further details or preferences to make your next visit even better! Best regards, Crowne Plaza Hong Kong Kowloon East
Dear Graham, Thank you for sharing your feedback about your stay on July 27, 2025 (Order No. 4787483266). We’re thrilled to receive your perfect 10 ratings for our staff, cleanliness, facilities/services, and comfort, and we’re deligh… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe staff was welcoming and helpful. Derek, the concierge, went above and beyond for us. He made our stay so much more enjoyable. The bed and pillows were very comfortable. There are three malls surrounding the hotel with shops and restaurants.
The buffet breakfast was underwhelming. The staff at breakfast was not friendly. There were little bugs flying around the bread. The fruit was not good and the milk served with cereal was warm and had a sour smell. The glasses all had fingerprints on them. The music played in lobby and elevators were very annoying! Location was far from many attractions.
Dear Brian, Thank you for sharing your feedback about your stay. We’re thrilled to hear you rated the comfort of our beds and pillows a perfect 10 and found the hotel comfortable and clean. We greatly appreciate your kind words about our staff’s welcoming and helpful attitude, especially Derek, our concierge, whose exceptional service made your stay more enjoyable. We’ll ensure Derek is recognized for his outstanding efforts. We’re also glad you enjoyed the convenience of the three surrounding malls with their shops and restaurants. We’re deeply sorry for the disappointing breakfast buffet experience, including the unfriendly service, bugs around the bread, poor fruit quality, warm and sour milk, and fingerprints on glasses. These fall short of our standards, and we’ve escalated your feedback to our Food & Beverage team for immediate action to enhance food quality, hygiene, and staff training. We also apologize for the repetitive music in the lobby and elevators; we’ve notified our management team to diversify the playlist for a more pleasant ambiance. While we understand the location may feel far from some attractions, we’d like to highlight our complimentary shuttle service to West Kowloon High Speed Rail, Kowloon MTR Station, and Harbour City, as well as our proximity to Tseung Kwan O MTR station for easy city access. Your feedback is invaluable in helping us improve. We’re committed to addressing these issues to ensure a better experience next time. We’d love to welcome you back and make your stay exceptional. Please feel free to contact us directly with any further details or preferences. Best regards, Crowne Plaza Hong Kong Kowloon East
Dear Brian, Thank you for sharing your feedback about your stay. We’re thrilled to hear you rated the comfort of our beds and pillows a perfect 10 and found the hotel comfortable and clean. We greatly appreciate your kind words about our… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewConvenient to TKO and helping us move out of home
We had 4 nights of lights faulting and at no point were we offered an alternative room. Engineers in our room. At least 6 times to fix, including 2 nights
Dear Guest, Thank you for your feedback. We are glad you found our location convenient, especially during your move. However, we sincerely apologize for the repeated issues with the lighting in your room. It’s unacceptable that you were not offered an alternative room despite the multiple visits from our engineers. Your experience does not meet our standards, and we will address this with our team to ensure it does not happen again. We appreciate your understanding and hope to provide you with a much better experience in the future. Best regards, Crowne Plaza Hong Kong Kowloon East
Dear Guest, Thank you for your feedback. We are glad you found our location convenient, especially during your move. However, we sincerely apologize for the repeated issues with the lighting in your room. It’s unacceptable that you were n… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewComfort and breakfast, good wifi.
No bottle of water provided. Have to pay 10$
Dear MATTHIEU, Thank you for your feedback! We're glad to hear you enjoyed the comfort, breakfast, and good Wi-Fi. Regarding the bottled water, we have introduced new filtered water dispensers in the rooms to promote sustainability and support environmental efforts. We appreciate your understanding and look forward to welcoming you back! Best regards, Crowne Plaza Hong Kong Kowloon East
Dear MATTHIEU, Thank you for your feedback! We're glad to hear you enjoyed the comfort, breakfast, and good Wi-Fi. Regarding the bottled water, we have introduced new filtered water dispensers in the rooms to promote sustainability an… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation is good
Housekeeping are thieves! I lost something in my room but i didnt bother cos myb i lost it somewhere although i am 💯 % sure it was inside my bag. And when i checked out i forgot 2 things inside my room and i called right away and i said i can pick up in few days, since im going back cos i booked another reservation to the hotel.. But when i get back they said that housekeeping didnt find anything in my room last time. Thats when i realized that "ok im quiet sure now they took it from my bag too"
Dear Melanie, Thank you for sharing your concerns with us. We sincerely apologize for the distress this situation has caused. Right after your first check-out, our team made every effort to locate your missing items, but unfortunately, we were unable to find them. We truly regret that this has affected your experience, and we appreciate your understanding. Your feedback is important to us, and we are committed to providing a better experience during your next visit. We hope to welcome you back soon for a more positive stay. Warm regards, Crowne Plaza Hong Kong Kowloon East
Dear Melanie, Thank you for sharing your concerns with us. We sincerely apologize for the distress this situation has caused. Right after your first check-out, our team made every effort to locate your missing items, but unfortunately, we … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewWhat we like: 1- Location is very good and attached to mall 2- Room size is perfect 3- Cleaning is good
What we don’t like: 1- Upon arrival , no one helps with luggage while we paid for service charge. 2- Front office staffs aren’t very helpful with guests like explain hotel facilities and times 3-
Dear Omar, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our prime location, room size, and cleanliness. However, we sincerely apologize for the inconvenience you experienced regarding luggage assistance and the helpfulness of our front office staff. Your comments are valuable, and we will address these issues to improve our service. We appreciate your input and hope to provide you with a better experience on your next visit. Warm regards, Crowne Plaza Hong Kong Kowloon East
Dear Omar, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our prime location, room size, and cleanliness. However, we sincerely apologize for the inconvenience you experienced regarding luggage assistance… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in May 2025
Verified reviewThe metro station and shopping mall was at just down the hotel. The breakfast was elaborated and had a multiple food options. The rooms were clean & big in size compared to other part of Hong Kong
Nothing to say
Dear Sachin Vinodbhai, Thank you for your feedback! We're glad to hear that the metro station and shopping mall were conveniently located near the hotel. We're also pleased that you enjoyed our elaborate breakfast with a variety of options. It's great to know that you found the rooms clean and spacious compared to other areas of Hong Kong. We look forward to welcoming you back! Warm regards, Crowne Plaza Hong Kong Kowloon East
Dear Sachin Vinodbhai, Thank you for your feedback! We're glad to hear that the metro station and shopping mall were conveniently located near the hotel. We're also pleased that you enjoyed our elaborate breakfast with a variety of… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewGreat location if you have meeting in Kowloon east, clean and good quality hotel
Dear Mohnish, Thank you for your feedback! We are delighted to hear that you found our location great for meetings in Kowloon East and appreciated the cleanliness and quality of our hotel. We look forward to welcoming you back! Warm regards, Crowne Plaza Hong Kong Kowloon East
Dear Mohnish, Thank you for your feedback! We are delighted to hear that you found our location great for meetings in Kowloon East and appreciated the cleanliness and quality of our hotel. We look forward to welcoming you back! Warm regar… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified review