Reviews of Crowne Plaza Hong Kong Causeway Bay by IHG 5 stars
8 Leighton Road, Hong Kong, Hong Kong
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewI did not use their breakfast because the location was so convenient to many local restaurants nearby. My room has a great partial mountain view and is near the metro and shopping area. The room is a bit smaller than expected, but other than that, the staffs are very accommodating. I love their hot water dispenser in the room for making tea to drink. Excellent location for tourists if visiting Hong Kong.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe room is spacious
The toilet is clogged in the morning for we need to have an early checkout so there’s no time waiting to fix it. The water in the toilet rises after use and it’s very disgusting.
Dear YUN, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly the toilet issue. Your comments about the service quality is very important to us. Please rest assured that your comments will be taken seriously and actions will be taken immediately for improvement. The guest satisfaction is our top priority, and we will use your feedback to enhance our service standards. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Thank you again for your valuable feedback. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Dear YUN, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly the toilet issue. Your comments about the service quality is ver… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewVery conveniently located. Good price Not too busy
Slow lift Continuously on the phone cleaning staff walking down your corridor.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewThe menu have not changed. More of the same fare. Menu needs a tweak.
Keep improving in what you are doing.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewcomfortable bed.
none
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 11 June 2025 · Stayed in April 2025
Verified reviewReally comfortable room and great facilities. The pool was great with a fabulous view. Helpful staff.
Can't think of anything.
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewConvenient
Nil
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewThe location is perfect especially for someone visiting Hong Kong for the first time.
Staff was amazing
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewLocation
A smell on the 20th floor hallway
Dear Mahabeer, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant smell you experienced. Please rest assured that we are addressing the issue promptly to ensure a more comfortable environment for our guests. Your feedback is valuable in helping us for the improvement. We appreciate your understanding and hope to have the opportunity to serve you again in the near future. Warm regards, Terence Ng Director of Front office Crowne Plaza Hong Kong Causeway Bay
Dear Mahabeer, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant smell you experienced. Please rest assured that we are addressing the issue promptly to ensure a more comfortable environment for our gu… Show more
Reviewed: 1 June 2025 · Stayed in April 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewRoom size is larger than average hotel room in Hong Kong.
There was a subtle humidity smell in the room