Reviews of Cosmo Hotel Hong Kong 4 stars
375-377 Queen's Road East, Hong Kong, Hong Kong
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Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewEnvironmentally friendly-cleaning services on demand but is always available. Has a water dispenser and provide glass bottles for refill. Friendly and helpful staff.
Gym is actually in a different sister hotel down the road, so a bit inconvenient. Also tiny gym and usually packed from 7am - 10am. No windows in the room, can't see whats happening outside. A bit stiffling. Would be helpful if the airport bus service us available throughout the day. Currently only 3 busses in the morning.
Dear Wai, Thank you for sharing your feedback and for highlighting both the positive and constructive aspects of your stay at Cosmo Hotel Hong Kong. We’re glad you appreciated our environmentally friendly initiatives, including on-demand cleaning services, refillable glass bottles, and our helpful team. Your comments are truly valued. Regarding your concerns on the gym and hotel complimentary shuttle service, we’ll certainly take this into consideration as we continue to improve our guest experience. As for the room layout, we do offer a variety of room types, including those with city views and windows, which may better suit your preferences. We’d love for you to consider one of these options on your next visit. Thank you again for staying with us, and we hope to welcome you back soon.
Dear Wai, Thank you for sharing your feedback and for highlighting both the positive and constructive aspects of your stay at Cosmo Hotel Hong Kong. We’re glad you appreciated our environmentally friendly initiatives, including on-demand cl… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe staff were very helpful and accommodating.
The Standard Queen Room that we paid for was nothing like the pictures on Booking.com at all. In fact more akin to a hostel quality dingy room with barely any floor space, a tiny double bed and completely frosted windows. We managed to get an upgrade for no extra charge to something more like what we thought we paid for, but the room still felt like mismatched furniture squeezed into an old, scuffed room. The air conditioning in the room was extremely loud and old and the rickety elevator was also very unsettling.
Dear Oscar, Thank you for taking the time to share your experience with us. We're truly glad to hear that our staff were helpful and accommodating during your stay — your kind words mean a lot to our team. We’re sorry to learn that the room did not meet your expectations. We’re continuously working to improve the accuracy of our listings and the overall guest experience. We’re pleased we could offer you an upgrade, and we hope it made your stay more comfortable. For future visits, we encourage you to explore our variety of room types, including those with city views and more spacious layouts, which may better suit your preferences. Your comments about the air conditioning and elevator have been noted and will be shared with our maintenance team for review. Thank you again for your feedback — it helps us improve. We hope to have the opportunity to welcome you back to Cosmo Hotel Hong Kong for a more enjoyable stay.
Dear Oscar, Thank you for taking the time to share your experience with us. We're truly glad to hear that our staff were helpful and accommodating during your stay — your kind words mean a lot to our team. We’re sorry to learn that the … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewIt’s quiet descent.
More option
Dear Madilene, Thank you for your feedback! We’re glad to hear you found the stay quiet and decent. We hope to welcome you back to Cosmo Hotel Hong Kong again soon!
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe service
The standard of the hotel
Dear Per, Thank you for taking the time to share your feedback with us. We’re truly delighted to hear that you appreciated the service provided by our team. Our staff takes great pride in delivering warm and attentive hospitality, and your kind words are a wonderful encouragement. We’re equally sorry to learn that the overall standard of the hotel did not meet your expectations. Your comments are important to us, and we will be reviewing them closely to identify areas where we can improve and ensure a more satisfying experience for all our guests. We hope to have the opportunity to welcome you back to Cosmo Hotel in the future and provide you with a stay that fully reflects the high standards we strive for.
Dear Per, Thank you for taking the time to share your feedback with us. We’re truly delighted to hear that you appreciated the service provided by our team. Our staff takes great pride in delivering warm and attentive hospitality, and your … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewlocated downtown
This hotel is not clean. Reception is not kind. So smelly. bathroom is so small. It's not like that picture of booking
Dear Valued Guest, Thank you for sharing your feedback with us. We regret your stay with us this time did not meet your expectations. This is certainly not the standard we strive for, and we will address these issues immediately with our housekeeping and front desk teams to ensure improvements. We hope for another opportunity to welcome you back and provide you with a much better experience.
Dear Valued Guest, Thank you for sharing your feedback with us. We regret your stay with us this time did not meet your expectations. This is certainly not the standard we strive for, and we will address these issues immediately with our ho… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewGreat location, 10-12 mins walk from Wanchai MTR. Rooms are not huge (common in HK for many hotels) but had a nice view fron my room. Clean and nice room. Easy grabbing a bus up to the Peak right outside the hotel.
Dear Henrik, Thank you for choosing Cosmo Hotel Hong Kong and for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location and comfortable room with a pleasant view. We look forward to welcoming you back on your next visit to Hong Kong!
Dear Henrik, Thank you for choosing Cosmo Hotel Hong Kong and for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location and comfortable room with a pleasant view. We look forward to welcoming you … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewGood location... very good room
One restaurant to must be in the hotel
Dear Mohitlal, Thank you for choosing Cosmo Hotel and for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location and comfortable rooms! Your suggestion is valuable to us, and we’ll certainly take it into consideration for future improvements. In the future we will continue to review and enhance our service and offering, hopefully we can welcome you back to our hotel soon.
Dear Mohitlal, Thank you for choosing Cosmo Hotel and for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location and comfortable rooms! Your suggestion is valuable to us, and we’ll certainly take it into con… Show more
Reviewed: 2 July 2025 · Stayed in April 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in April 2025
Verified reviewReviewed: 29 June 2025 · Stayed in April 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewLocation
No catering
Dear Miguel, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location! We regret to hear that our catering options did not meet your expectations. Your feedback is valuable to us, and we’ll certainly take it into consideration as we continue to improve our services. Should your travels bring you back to the area, we’d love the opportunity to provide you with an even better experience.
Dear Miguel, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location! We regret to hear that our catering options did not meet your expectations. Your feedback is valuab… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe staff are lovely, great customer service.
The takeaway breakfast.
Dear Marion, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our staff lovely and enjoyed our customer service—this means a lot to our team! At the same time, we sincerely apologize that the takeaway breakfast did not meet your expectations. Your comments are important to us, and we’ll certainly review this with our F&B team to see where improvements can be made. We truly appreciate your honest input, as it helps us enhance our guest experience. Should your travels bring you back to Hong Kong, we’d love the opportunity to welcome you again and provide an even better stay.
Dear Marion, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our staff lovely and enjoyed our customer service—this means a lot to our team! At the same time, we sincerely apologize that … Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewFree breakfast box was an added bonus but since its in a box...serving hot food (scrambled eggs and sausages for example) just doesn't work. The pork and mushroom buns were much better. Still to authentic/ local simple breakfast stuff....with pastries for a change. Free minibus was outstanding.
Room service is problematic. The room itself was great but the process of requesting before 10am rather than having it just happen was unnecessary.
Dear Angus, Thank you for choosing to stay with us at Cosmo Hotel once again and for sharing your detailed feedback. Your comments about the breakfast items are duly noted, and we’ll certainly explore ways to enhance the variety and presentation while keeping it authentic and convenient. Regarding room cleaning, we’d like to clarify that our policy of providing cleaning service upon request is part of our ongoing green initiatives to reduce carbon emissions by encouraging guests to opt out of daily cleaning. We understand this may differ from traditional expectations, but it’s a small step toward sustainability that many of our guests support. That said, we sincerely appreciate your patience and will ensure this process is as seamless as possible for future stays. We hope to welcoming you back and offering you another excellent experience.
Dear Angus, Thank you for choosing to stay with us at Cosmo Hotel once again and for sharing your detailed feedback. Your comments about the breakfast items are duly noted, and we’ll certainly explore ways to enhance the variety and present… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified review