Reviews of Metropark Hotel Mongkok 4 stars
22 Lai Chi Kok Road, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewConvenient location. Clean towels and bedsheets. The staff service is good.
1.The door has no soundproof. 2.Some guests talked loudly along the corridor in the early morning or late night. 3. Recommend the door to install a hydraulic handle to hold the door to close gently. Many guests let their doors close by itself with a loud bang. 4. Hotel staff advise all guests not to talk loudly along the corridor.
Dear Guest, Thank you for the comments and shared your stay experience with the Metropark Hotel Mongkok. Hotel will look into the comment for sound proof in the room to provide staying comfort for our guest. Look forward to welcoming you and your family back to the Metropark Hotel Mongkok in near future.
Dear Guest, Thank you for the comments and shared your stay experience with the Metropark Hotel Mongkok. Hotel will look into the comment for sound proof in the room to provide staying comfort for our guest. Look forward to welcoming you an… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNice to have the choice of eating buffet breakfast or dinner in the restaurants inside the hotel.
Smoke odor in the hallway. Constantly busy in the lobby.
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns ar… Show more
Reviewed: 17 July 2025 · Stayed in May 2025
Verified reviewGreat location, good size room, fast WiFi, airport bus stop is just outside the hotel, mtr prince edward a few minutes walk
Room a little outdated but still functional. Pls improve Service from concierge
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hot… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewCleaning staff so nice and efficient. Everyone quite responsive.
There is minimal cellular connection and the WiFi is awful. Management should spend just a few hundred dollars and get better Wifi service throughout the building. All the scores on this survey would have gone up if there was at least passable WiFi. As it is, I would not stay here again because could not even get a signal!
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are ta… Show more
Reviewed: 4 July 2025 · Stayed in April 2025
Verified reviewReviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewClose to all transport facilities mainly to mainland China
Hotel quality detoriating
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns ar… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewNear the Station and multiple stores and restaurants. Staff were also nice and accomodating and quick processing.
No toiletries given due to policy started last year and no bidet.
Dear valued guest, thank you for your review of the hotel! Due to the plastic regulation implemented by the Hong Kong Environmental Protection Department starting on October 22nd last year, hotels and guesthouses across Hong Kong are not allowed to provide disposable plastic toiletries to guests for free. Therefore, we have set up vending machines in the hotel lobby to facilitate guests in purchasing these items. We sincerely regret your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will relay your comments to the relevant departments to improve service quality. Thank you.
Dear valued guest, thank you for your review of the hotel! Due to the plastic regulation implemented by the Hong Kong Environmental Protection Department starting on October 22nd last year, hotels and guesthouses across Hong Kong are not al… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewBusy
Too small in lobby
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns ar… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewQuick and easy check-in. Location was ideal as I only had to take one bus to get there. Fresh linen and efficient staff.
Carpets were a bit marked.
Dear guest, thank you for letting us know about the problems you encountered during your stay at our hotel. We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. We hope to have the opportunity to provide you with better service in the near future.
Dear guest, thank you for letting us know about the problems you encountered during your stay at our hotel. We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. We hope to have the … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewGood location near to MTR station and food seller
Old funiture
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns ar… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in March 2025
Verified reviewLocation was perfect -close to everything /staff were very helpful and friendly
Rooms are kind of old but comfortable
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hot… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in March 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewLocation
In the room I can smell a little cigarette coming From the air conditioner.
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hot… Show more
Reviewed: 22 May 2025 · Stayed in April 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewExcellent location. The bus from the airport, A21, stops practically at the doorsteps of the hotel. The Prince Edward MTR station is about a block away. Plenty of places to eat right around the hotel. The staff is courteous and helpful. Our 2 rooms are clean.
The carpet in our rooms and the hallway, I think, has seen better days.
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hot… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewStrategic location
No longer supplying bottled water
Dear valued guest, thank you for your review of the hotel! Due to the plastic regulation implemented by the Hong Kong Environmental Protection Department starting on October 22nd last year, hotels and guesthouses across Hong Kong are not allowed to provide disposable plastic toiletries to guests for free. Therefore, we have set up vending machines in the hotel lobby to facilitate guests in purchasing these items. We sincerely regret your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will relay your comments to the relevant departments to improve service quality. Thank you.
Dear valued guest, thank you for your review of the hotel! Due to the plastic regulation implemented by the Hong Kong Environmental Protection Department starting on October 22nd last year, hotels and guesthouses across Hong Kong are not al… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewComfortable bed🥰 peaceful place when u rest inside the room..friendly stuff.
Nothing
Dear Guest, thank you for recent stay at Metropark Hotel Mongkok and sharing your fabulous experience with us. We are very glad to hear that your stay is thoroughly enjoyable and everything at the hotel has met your expectations. Thank you for choosing Metropark Hotel Mongkok and we look forward to welcoming you again in the future.
Dear Guest, thank you for recent stay at Metropark Hotel Mongkok and sharing your fabulous experience with us. We are very glad to hear that your stay is thoroughly enjoyable and everything at the hotel has met your expectations. Thank you… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewexcellent location, the room is small but the housekeeping staff maintain the cleanliness well
the front office staffs. not attending, not helpful, and cant speak english well
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Dear Guest, thank you for your comments. Your valuable comment and suggestion were important to us for the improvement of customer services and the quality. We will keep providing the qualified product and service. Welcome to choose our hot… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified review