Reviews of AKI Hong Kong - MGallery 5 stars
239 Jaffe Road, Hong Kong, Hong Kong
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBIDET Location Staff
Not applicable
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewlocation, room, staff
breakfast can be improved
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThis was one of the nicest hotels I have ever stayed in. The rooms may be small, but they are very comfortable, well-designed, and nicely maintained. The staff were attentive and genuinely welcoming, which made the stay even more pleasant. I would definitely choose to stay here again. Breakfast was really good!
Nothing!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewNeat and clean
Room a little compact with half size wardrobe
Dear Ben, Thank you for taking the time to share your feedback. We appreciate your recognition of our cleanliness standards which we maintain through rigorous daily protocols. However, we sincerely regret some aspects of your stay fell short of expectations. Our maintenance team conducts regular checks on all room systems, and we've reinforced our commitment to swift resolution of any operational concerns. While our compact layouts maximize urban efficiency, we recognize the importance of storage solutions and will review wardrobe configurations. We hope you enjoyed our prime Wan Chai location with its direct access to the Convention Centre and Uncle Ming's whisky bar offering panoramic city views from the 38th floor. We hope to provide you with a more enjoyable stay in the future. Kind regards, Ohad Tiktinsky, General Manager
Dear Ben, Thank you for taking the time to share your feedback. We appreciate your recognition of our cleanliness standards which we maintain through rigorous daily protocols. However, we sincerely regret some aspects of your stay fell s… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewGood location
Non
Dear Guest, Thanks for reviewing your visit. We are delighted that your stay with us was so enjoyable. The strategic position of our establishment in the vibrant Wan Chai district places our guests near the Hong Kong Convention and Exhibition Centre and the dynamic Causeway Bay shopping area. Your appreciation of our prime setting, surrounded by excellent dining venues, validates our commitment to offering convenient access to the city's finest attractions. We look forward to seeing you again in the future. Best wishes, Ohad Tiktinsky, General Manager
Dear Guest, Thanks for reviewing your visit. We are delighted that your stay with us was so enjoyable. The strategic position of our establishment in the vibrant Wan Chai district places our guests near the Hong Kong Convention and Exhi… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBeing a new hotel, the interiors were nice, aesthetically pleasing but functionally compromised
Quite small. No power points on bedside table, no writing desk, no chair to comfortably sit on but only a bench. The small C table also easily tumbles. Can hardly hear the other person on the other end of the phone. I also requested for a plug adaptor and after an hour had to call again because it was not still brought to my room. There was no toothbrush, shaver, comb, etc… except for the bottled soap, shampoo and conditioners
Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We appreciate your kind words about our hotel's contemporary interior design, which reflects our commitment to creating an aesthetically refined atmosphere for our guests. We sincerely apologize that your experience fell short in some areas. Our team strives to deliver prompt service, and we regret the delay you experienced with the adaptor delivery. We understand your comments about the room setup and amenities. Our sustainability initiative means we provide additional bathroom amenities upon request, though we should have communicated this more clearly. Finally, as a new establishment that opened in July 2022, we continuously value feedback that helps us enhance our guests' comfort. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ohad Tiktinsky, General Manager
Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We appreciate your kind words about our hotel's contemporary interior design, which reflects our commitment to creating an aesthetically refined atmos… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery clean fresh and stylish hotel, wiews are magnificent! Personal is ftiendly! Best hotel!
Dear Aleksandra, We would like to thank you for this great review of your recent experience with us. Your glowing endorsement fills us with immense joy. We deeply appreciate your recognition of our immaculate accommodations, sophisticated decor and panoramic vistas. Your kind words about our dedicated team members warm our hearts, as delivering attentive service remains our utmost priority. The satisfaction you expressed with every aspect of your stay validates our commitment to crafting memorable experiences. We hope you will return for another memorable stay. Best wishes, Ohad Tiktinsky, General Manager
Dear Aleksandra, We would like to thank you for this great review of your recent experience with us. Your glowing endorsement fills us with immense joy. We deeply appreciate your recognition of our immaculate accommodations, sophisticate… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe place is nice and clean
The reply speed of the hotel is slow. I requested early check in of the day one week before my stay and I got noticed only on that day morning that there is option to guarantee my early check in on a fixed fee.
Dear Yuk, Thank you for taking the time to share your feedback about your stay with us. We appreciate your kind words about the immaculate upkeep of AKI Hong Kong - MGallery. However, we sincerely apologize for the delayed response regarding your early check-in request. Our team strives to provide timely responses to all inquiries, and we regret falling short of your expectations in this instance. Nonetheless, we are delighted that you found our property to your satisfaction, particularly our prime location in the vibrant Wan Chai district. We hope to have the opportunity to serve you again and deliver a seamless experience. Best regards, Ohad Tiktinsky, General Manager
Dear Yuk, Thank you for taking the time to share your feedback about your stay with us. We appreciate your kind words about the immaculate upkeep of AKI Hong Kong - MGallery. However, we sincerely apologize for the delayed response re… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewClean, modern finishing, good location
No fridge or mini bar.
Dear Hazel, Thank you for taking the time to share your experience with us. We are delighted that your stay at AKI Hong Kong - MGallery met your expectations. The pristine state of our accommodation and contemporary design reflect our commitment to maintaining elevated standards throughout the property. However, we sincerely apologize for any inconvenience regarding the in-room amenities. Our team is always available to assist with any requirements during your stay. Finally, we are pleased that you appreciated our strategic position in the vibrant Wan Chai district, offering convenient access to major attractions. We look forward to welcoming you back for another stay. Best regards, Ohad Tiktinsky, General Manager
Dear Hazel, Thank you for taking the time to share your experience with us. We are delighted that your stay at AKI Hong Kong - MGallery met your expectations. The pristine state of our accommodation and contemporary design reflect our … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewSmall room but soooo comfy, just like home
Dear Rachel, Thank you for sharing your experience at AKI Hong Kong - MGallery. We are delighted that you found our accommodations welcoming and relaxing during your stay. However, we regret that the dimensions of the room did not fully meet your expectations. Our establishment offers various room categories, from Classic to Studio, each designed to maximize space efficiency while maintaining comfort. We hope you were able to appreciate our convenient location in the heart of Wan Chai, just minutes away from the Exhibition Centre MTR station and numerous attractions. We look forward to welcoming you back for another stay. Best regards, Ohad Tiktinsky, General Manager
Dear Rachel, Thank you for sharing your experience at AKI Hong Kong - MGallery. We are delighted that you found our accommodations welcoming and relaxing during your stay. However, we regret that the dimensions of the room did not full… Show more
Reviewed: 8 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewThe hotel is modern, new, clean and in a great location. Absolutely beautiful rooms with the biggest bathtub I have ever seen. The team went above and beyond and exceeded all our expectations: We were celebrating our 10 years anniversary and apart from the hotel room upgrade, the staff prepared a room full of surprises & small gifts. Big shoutout to Michelle and Brian (& the other staff!) - they made our stay so much more enjoyable and we were left speechless over their hospitality & friendliness. We will definitely be back!
It was absolutely perfect!
Dear Tanja, We are delighted by your wonderful feedback about your stay at AKI Hong Kong - MGallery. Your glowing comments fill us with joy. The spacious accommodation with its refined amenities and generous bath facilities contributed to making your stay memorable. We take pride in our establishment's contemporary design and strategic setting. Our team members, particularly Michelle and Brian, were touched by your kind words regarding their attentiveness during your anniversary celebration. Creating these special moments for our guests brings us genuine satisfaction. We look forward to crafting more cherished memories during your next visit. Best regards, Ohad Tiktinsky, General Manager
Dear Tanja, We are delighted by your wonderful feedback about your stay at AKI Hong Kong - MGallery. Your glowing comments fill us with joy. The spacious accommodation with its refined amenities and generous bath facilities contributed… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewLocation
Neighbouring , lack of view
Dear Jasper, Thank you for taking the time to share your feedback about your stay at AKI Hong Kong - MGallery with us. We are delighted to read that you appreciated our prime position in the vibrant Wan Chai district. However, we regret that the view from your room did not meet your expectations. Our hotel offers various room categories with different perspectives of the cityscape, including our Tatami Rooms which feature 270-degree panoramic views. We hope you managed to take advantage of our proximity to major attractions, the MTR stations and the Hong Kong Convention and Exhibition Centre. We would be honored to welcome you back for another stay. Best regards, Ohad Tiktinsky, General Manager
Dear Jasper, Thank you for taking the time to share your feedback about your stay at AKI Hong Kong - MGallery with us. We are delighted to read that you appreciated our prime position in the vibrant Wan Chai district. However, we regre… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewBreakfast is fabulous and the front desk staffs are so professional and nice to talk with.
not really!
Dear Chao-Ching, We truly appreciate you taking the time to share your experience with us. Your kind words about AKI Hong Kong - MGallery mean a lot to us. Our culinary team takes pride in preparing a delightful morning feast, and our front desk colleagues aim to make every interaction meaningful. Your recognition of their efforts brings us joy. We look forward to welcoming you back for another wonderful stay. Best regards, Ohad Tiktinsky, General Manager
Dear Chao-Ching, We truly appreciate you taking the time to share your experience with us. Your kind words about AKI Hong Kong - MGallery mean a lot to us. Our culinary team takes pride in preparing a delightful morning feast, and our f… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewI love the Japandi aesthetic of the hotel. It has a minimal style to it. Great shower / bathroom area and in a decent location. An environmentally friendly hotel.
I with they had USB/USB C sockets. There were none near the bed of my Classic King Room, so I had to charge my phone away from me by the TV. My corner room had a thin wall, as the family next door had a small toddler who made noise in the mornings, so hearing guests was not pleasant. Small closet space and suitcase space and this was me in my own room, solo. Bar staff on the 25th floor not as friendly as the reception staff. Was told we got an upgrade upon check-in but our rooms were the ones we originally booked.
Dear Guest, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you appreciated the modern architecture and interiors of our establishment. The thoughtfully curated bathroom spaces reflect our commitment to creating a refined atmosphere. However, we sincerely regret that certain aspects of your stay did not meet your expectations. Your comments about the room setup and service experience have been noted. Our team members are always available to assist with any requirements during your stay, including additional charging solutions and storage arrangements. Nonetheless, we are pleased that you valued our environmental initiatives and found our position in Wan Chai advantageous for your visit. We would welcome the opportunity to serve you again in the future. Best regards, Ohad Tiktinsky, General Manager
Dear Guest, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you appreciated the modern architecture and interiors of our establishment. The thoughtfully curated bathroom spaces r… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewDesign, staff, attention to the details, location, view from the room.
Dear Giovanni, We sincerely appreciate your wonderful feedback about your stay with us. We are delighted that your experience at AKI Hong Kong - MGallery exceeded your expectations. Our dedicated team takes immense pride in curating exceptional experiences through meticulous attention to detail and personalized service. The sophisticated interior and carefully crafted ambiance create an atmosphere of refined elegance throughout our establishment. Your appreciation of the breathtaking vistas from your accommodations brings us particular joy, as we specifically designed our rooms to showcase the dynamic cityscape of Hong Kong. We look forward to welcoming you back for another memorable stay. Best regards, Ohad Tiktinsky, General Manager
Dear Giovanni, We sincerely appreciate your wonderful feedback about your stay with us. We are delighted that your experience at AKI Hong Kong - MGallery exceeded your expectations. Our dedicated team takes immense pride in curating excep… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewBreakfast was fantastic. Hotel is new and well cleaned.
n/a
Dear Guest, Thank you for such a positive review. We are delighted that your experience with us was exceptional. The culinary excellence at our interactive breakfast venue TANGRAM has certainly left a lasting impression. Our dedicated housekeeping team takes immense pride in maintaining the pristine condition of our newly established property, ensuring every corner meets the highest standards of cleanliness. We look forward to welcoming you back for another memorable stay. Best regards, Ohad Tiktinsky, General Manager
Dear Guest, Thank you for such a positive review. We are delighted that your experience with us was exceptional. The culinary excellence at our interactive breakfast venue TANGRAM has certainly left a lasting impression. Our dedicated hou… Show more