Reviews of Hilton Guatemala City, Guatemala 4 stars
KM.9.5CA-1 Oriente Complejo Vista Real, Guatemala, C.A., 01015 Guatemala, Guatemala
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Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe space of the room, the clean bathroom, the beautiful nature, the delicious food from the restaurant.
The restaurant is not well decorated, and it looks dark. The restaurant personnel is not very friendly.
Dear Mrs. Morataya: Thank you for your valuable feedback. We’re delighted to hear you enjoyed the spacious room, clean bathroom, natural surroundings, and delicious food. We’re sorry to hear that the restaurant ambiance and service did not meet your expectations. Your comments have been noted and will be addressed with our team. We truly appreciate your input and hope to have the chance to welcome you again. Best regards, Giancarlo Buezo Front Desk Manager
Dear Mrs. Morataya: Thank you for your valuable feedback. We’re delighted to hear you enjoyed the spacious room, clean bathroom, natural surroundings, and delicious food. We’re sorry to hear that the restaurant ambiance and service did no… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewI miles the service of the staff very kind and helpful. The food at least for breakfast was good, lunch and dinner was another story, also the bar was about of mixers for cocktails and the room the air a was broken. They did offer us another room in another level but we rented 2 rooms and we will be far away from our daughters so it was not an option for us.
Thank you Gonzalez for the time you have taken to leave us your comments, for us they are important, we see that you liked our breakfast service, our team makes a daily selection of fresh food so that the first meal of the day is special for each of our guests, we appreciate the observations in relation to the dinner service and bar and rooms, We are transferring them to our corresponding areas for review, we regret that the air conditioning will not work and due to availability we cannot offer an option according to your request, we have transferred this concern to our responsible department so that they pay close attention to these details.- We appreciate your stay, we hope to see you soon.
Thank you Gonzalez for the time you have taken to leave us your comments, for us they are important, we see that you liked our breakfast service, our team makes a daily selection of fresh food so that the first meal of the day is special fo… Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewWe didn’t feel well taken care of. When making the reservation, they asked if we were celebrating something special, and we mentioned that it was our wedding night. We expected a special touch, but we didn’t receive anything, which would have added to our experience. Additionally, we weren’t satisfied with the service from the hosts, and the food wasn’t very good.
Dear Paulina, We sincerely apologize that your stay did not meet your expectations, especially on such a special occasion as your wedding night. It was never our intention to overlook this detail. Regarding breakfast, we regret any discomfort caused and will reinforce our communication to ensure policies are handled with professionalism. We also acknowledge your concerns about the pool and buffet, and we are addressing them with our maintenance and food & beverage teams to enhance our guest experience. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back in the future for a truly exceptional stay.
Dear Paulina, We sincerely apologize that your stay did not meet your expectations, especially on such a special occasion as your wedding night. It was never our intention to overlook this detail. Regarding breakfast, we regret any discomf… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewThe place is very nice and clean.
Dear Mr. Andres: Thank you for your valuable feedback. We truly appreciate your comments. Our goal is to create unforgettable experiences for our guests. We hope to have the opportunity to serve you again in the near future. Best Regards, Giancarlo Buezo Front Desk Supervisor
Dear Mr. Andres: Thank you for your valuable feedback. We truly appreciate your comments. Our goal is to create unforgettable experiences for our guests. We hope to have the opportunity to serve you again in the near future. Best Regards… Show more
Reviewed: 31 January 2025 · Stayed in November 2024
Verified reviewComfortable and clean
There was a water shortage for more than 10 hours, a situation very poor handled by the hotel staff. No communication or clarity about the situation and timing to get resolved. No plan B, there was zero water available at the facilities and no backup plan or temporary solution by the hotel. We were the ones calling and asking for information or updates and the staff always said “in 30 minutes it will be solved” but we spent more than 10 hours to get the water service re established.
Dear Mrs. Diana: Thank you for your valuable feedback. We truly appreciate your comments. Our goal is to create unforgettable experiences for our guests, and I have shared the details of your room experience with our Housekeeping and Maintenance departments to ensure we improve the quality of our rooms and the experience at Hilton. We look forward to the opportunity of serving you again in the near future. Best regards, Giancarlo Buezo Front Desk Supervisor
Dear Mrs. Diana: Thank you for your valuable feedback. We truly appreciate your comments. Our goal is to create unforgettable experiences for our guests, and I have shared the details of your room experience with our Housekeeping and Maint… Show more
Reviewed: 29 January 2025 · Stayed in December 2024
Verified reviewNice property but traffic is bad because of its location and during the day there is always traffic and sometimes you have to go a long way in the wrong direction to turn around.
Pricey
Dear Mrs. Myra Cortez: Thank you for your valuable feedback. We truly appreciate your comments, as they help us improve our services. Our goal is to create unforgettable experiences for our guests, and your input plays a vital role in that process. We look forward to the opportunity to serve you again in the near future. Best regards, Giancarlo Buezo Front Desk Supervisor
Dear Mrs. Myra Cortez: Thank you for your valuable feedback. We truly appreciate your comments, as they help us improve our services. Our goal is to create unforgettable experiences for our guests, and your input plays a vital role in that… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewGreat hotel, beautiful outside area.
N/A
Dear Mr. Pierre: Thank you for your valuable feedback. We truly appreciate your comments. Our goal is to create unforgettable experiences for our guests. We hope to have the opportunity to serve you again in the near future. Best regards, Giancarlo Buezo Front Desk Supervisor
Dear Mr. Pierre: Thank you for your valuable feedback. We truly appreciate your comments. Our goal is to create unforgettable experiences for our guests. We hope to have the opportunity to serve you again in the near future. Best regard… Show more
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewLocation is perfect to avoid the traffic of the city
In The bathroom, cockroaches came out of the bathtub, jacuzzi and shower If the hotel have parties, and you’re planning to go to bed early and rest you will not do it because of the noise If you have car and the hotel is full you have to leave it really far away from The lobby
Dear Gabriel: Thank you for your valuable feedback. We truly appreciate your comments. Our goal is to create unforgettable experiences for our guests, and I have shared the details of your room experience with our Housekeeping and Maintenance departments to ensure we improve the quality of our rooms. We look forward to the opportunity of serving you again in the near future. Best regards, Giancarlo Buezo Front Desk Supervisor
Dear Gabriel: Thank you for your valuable feedback. We truly appreciate your comments. Our goal is to create unforgettable experiences for our guests, and I have shared the details of your room experience with our Housekeeping and Maintena… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewThe gardens are beyond beautiful
The pool area looks like abandoned
Hi Oceana, Pa: We sincerely appreciate you sharing your recent experience at Hilton Guatemala City. We are pleased to know that you enjoyed your stay and we appreciate your feedback to improve our services. Our main goal is to create memorable experiences for each of our guests, and we look forward to serving you again in the near future. Giancarlo Buezo Front Desk Supervisor
Hi Oceana, Pa: We sincerely appreciate you sharing your recent experience at Hilton Guatemala City. We are pleased to know that you enjoyed your stay and we appreciate your feedback to improve our services. Our main goal is to create mem… Show more
Reviewed: 14 December 2024 · Stayed in November 2024
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewwe loved the building, the room, the room service was really good. it is a weird location, there is nothing walking distance, but we found uber in Guatemala cheap, so moving around was easy, at least on sunday because I have heard there is plenty of traffic the rest of the week.
the tv is very old and the colors changed often. the pipes made a lot of noise, not a big problem because they were not used so frequently but it was loud. there was some noise from the highway but I am a light sleeper and I felt well rested. the person at the check in wasn’t the nicest but the rest of the staff really was. also the noise in the hallway was very loud in the room, but not such a problem because they were not many people around at night even though the hotel was completely booked.
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewRoom was spacious. Property was spacious and easy to access. Staff was courteous, professional and attentive to every request. Breakfast buffet was appetizing. Would definitely stay again.
Bed was a little more firm than I prefer. Small washcloths not provided.
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewThe hotel was gorgeous and the staff was very kind and well informed.
I wish someone would have explained to us from the get go how to turn the lights on in the room. Seems that it was an unconventional system I was not familiar with.
Reviewed: 6 September 2024 · Stayed in August 2024
Verified reviewBeautiful hotel , nice colonial style, location is very good away from crowded centre meantime very close by taxi to centre and to airport, as to me location was perfect.Always will be staying in this hotel
n/a
Reviewed: 4 September 2024 · Stayed in August 2024
Verified reviewLoves this place! The restaurants were great and our room was huge!
Dear Yasmin, We appreciate the time you took to share the experience during your stay. We are delighted you enjoyed our service and facilities. We hope to see you soon! Hilton Guatemala City
Reviewed: 3 September 2024 · Stayed in August 2024
Verified reviewReviewed: 24 July 2024 · Stayed in June 2024
Verified review