Reviews of Villa Santa Catarina 3 stars
Santa Catarina Polopo, 31013 Panajachel, Guatemala

Loading
Guests also reviewed these properties:
Lisbon, Portugal
Neu Isenburg, Germany
Madrid, Spain
Burgos, Spain
College Park, United States
Paris, France
Boskovice, Czech Republic
Starigrad-Paklenica, Croatia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBeautiful property, close to lake
Room did not have a view, not close to Pana boat docks
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewVery beautiful view and great relaxing areas, nice both for both couples and families.
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLocation, 2 swimmingpools, clean rooms, view on the lake, reception ladies take good care of all your questions.
Few things I would change: - inflexibility wrt checking in earlier than 15h, even though rooms are ready. - they offer you to make use of all facilities before 15h, but when my daughter asked for a towel after having used the swimmingpool, they charge you for that. Its such a small thing that doesnt cost anything for the hotel, but leaves bad taste in the mouth of the hotelguest. - vibe in restaurant was not good. One young guy was really great, but older man (manager?) was moody all the time and it felt like he and and female colleague were laughing about the guests a few times. When you have diner in Kinnix, a different restaurant closeby, you immediately notice a big difference in hospitality and a good and bad vibe in a restaurant.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewNeeds AC
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewExcellent breakfast and beautiful location near the docks of Santa Catarina. Geothermal pool was relaxing after a day of hiking
Reviewed: 21 July 2025 · Stayed in May 2025
Verified reviewThe view of the lake and mountain, the hot springs pool.
No AC or fan in the rooms.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery poor breakfast!
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in April 2025
Verified reviewThe view from the property is lovely, and the landscaping and pools are nice. One pool is heated and the other is not, so it was nice to be able to get into warm water. The included breakfast was good, and we ate dinner at the restaurant one night which was also good. We were glad that we stayed in Santa Catarina which is quieter and more authentic than some of the other lake towns that cater more towards backpackers and tourist, but that meant that there weren't many options for food nearby or things to do at night. We ate dinner in Panajachel and then took a cheap ,15 minute tuk tuk ride back to Santa Catarina at night.
It would have been nice to have a fan in the room as it was very hot during our stay. The only ventilation was having the patio door wide open which is not secure and it was loud at night.
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewAll great! Lovely place
There was no blackout curtains in the room, and the double room had 2 beds (almost individual) instead of a double one.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewGreat location, amazing views of the lake and volcanoes, no noise at night, comfortable rooms, the pool was great, specially the hot spring water one. Friendly staff
Can't think of anything
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLoved the installation, the rooms, the restaurant, etc
The room felt really cold at night. Would've loved to have some blankets at hand.
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe hotel felt quite authentic with lots of locals on the staff. Enjoyed the Guatemalan breakfast but they do have different options. Lovely pool and just steps away from the artisanal market. A little hike away guests can find great viewpoints of the Atitlan lake and the surrounding mountains.
Definitely easier to make oneself understood in Spanish than in English. A little bit hard to access, either with a tuk-tuk from Panajachel or a private boat, public boats do not go to Santa Catarina Palopo.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified review