Reviews of The Madevelyn in Atitlán

I believe this is a new hotel. My room felt new! It was extremely spacious and matched the description in the posting. I really liked that housekeeping cleaned my room each day. The staff were friendly and helpful when I needed their assistance.

Unfortunately, the hotel had an issue on the second morning of my stay which meant the water was cold when I went to shower. They were really apologetic about this and tried to resolve the issue however they couldn't and I was left to have a cold shower (as I needed to check out for my bus to Antigua).

My room was large and comfortable. I loved having a small kitchen area! Bathroom was clean and modern. The bed was so comfortable.

My room was a bit warm-hot a few times. A nice fan was provided which did help!

Hotel is beautiful! Staff was fantastic and so very helpful!. Having coffee & breakfast delivered to my room was super special! The hotel is new and still being updated. Once the rooftop terrace is finished it will be amazing.

It's a bit away from the center of town but the quietness made it worth it!

The staff is great. The facilities are new and we'll kept.

The hotel is a little bit away from the main street. But you can order a Tuktuk (motorized taxi) to get anywhere with no problem. There is not a restaurant nearby but you can order by phone or online.

Very friendly and accommodating onsite staff. Clean and spacious rooms. Good wardrobe space clothes Tea/ coffee station around reception.

Noisy, noisy, noisy. What is not in the picture for the hotel is the ongoing construction of another set of apartments right beside this hotel. Also, the hotel is right on the construction road for trucks into and out of Panajachel. Right on. Making matters worse, is the fact there is a speed bump on this road right beside the hotel. Every vehicle has to break before and accelerate after the speed bump. Squeaking truck breaks and revving low cc motorcycles are constant on this route. Initially I was at the front of the hotel with a balcony- after 10minutes I asked to be moved to the back of hotel. The noise was too much. While this was gladly facilitated by the staff, the first room I went into, smelt of damp and /or mold. I’m susceptible to this smell and immediately on walking into the room, my eyes watered and my throat tightened. They moved me to another room at the back and this was fine. However, in the morning there is a dog nearby that barks nonstop for an hour at least around sunrise. It also sets off all the other dogs in the area so that there is constant barking all around. The sound-proofing in the building is not good enough to prevent hearing all the noises. During my stay, the hot water was not working for the upstairs units. After complaining about it, the on-site staff offered to move me to a downstairs room as there was hot water downstairs. But once again the minute I went into the room downstairs, the room smelt of damp/mold, and so I chose to return back to the room I was in. I never had hot water for my shower during my stay. I did talk to one of the co-owners eventually ( on my last night of a 3 day stay) and he said they were trying to replace the unit. While I can certainly sympathize with his difficulty to replace the unit, they had known about it for the 2 previous days- and really the owner only spoke to me because of another issue which had happened to me and was asking about my welfare.

New very clean rooms

Too loud, the road noise was terrible for this light sleeper. A rear facing room might be better. A long way from a coffee in the morning.

The property was gorgeous. It was clean and fresh.

I liked everything about it.