Everything great except for the food. Skip the breakfast. Also, the kitchen in the apartment could use some basics like salt, pepper, and oil.

Stayed in August 2025

The hotel was in a great area and the staff were so friendly and helpful.

Stayed in July 2025

Great location, very clean rooms , quite atmosphere.

Stayed in April 2025

Great location, beautiful hotel, and great room. We enjoyed breakfast at the hotel, great hospitality.

Stayed in March 2025

Na

I loved the old house vibes

Stayed in February 2025

The bathroom was a little dark and dingy but otherwise great.

Lovely little oasis complete with pool and friendly staff.

Stayed in January 2025

See above. The hotel was very accommodating to allow an early checkin which more than made up for this. The food was excellent and the staff very friendly. They have their own taxis so I felt very safe.

The site says the hotel is one minute walk from the US embassy and that was the reason I booked this hotel. However, I discovered the US embassy moved over a year ago and we had to get up early and take a taxi.

Stayed in January 2025

The fridge did not work in the room

Room was spacious Breakfast was good Staff were attentive & helpful

Stayed in January 2025

Not having an elevator for our bags!!!!

The people! So kind, friendly and very accommodating. The outside patio and pool area was so beautiful and cozy.

Stayed in January 2025

sound proof the rooms

My room was located in front of the pool and restaurant, so we were able to hear everything was happening outsid.

Stayed in November 2024

Absolutely nothing!

Everything about the property is amazing!

Stayed in December 2024

One customer of the hotel. Always talking so loudly all the time at the phone. Contrasting with such peaceful place. Was not hotel's fault and I didn't complain.

Beautiful garden with swimming pool. Silent except for airplanes but didn't bother me and instead, enjoyable

Stayed in November 2024

The staff was amazing and very helpful. Great breakfast!

Stayed in November 2024

Not a thing.

Beautiful colonial building with gorgeous gardens, simple but comfortable quiet rooms with coffee maker. Short distance from airport, good for one night to and from airport. They have a taxi shuttle for $15 too.

Stayed in October 2024

Road noise

Staff, Common areas to lounge

Stayed in August 2024

I wish they would have turned the air conditioner on before my arrival. The maid service left some cleaning products in my room. The bed wasn't made perfectly. They threw away some things. Thinking it was trash. Might not be relevant because, manager told me that she was might be making a cleaning staff change anyway.

The ambience and relaxed friendliness of the staff. A delightful welcome drink will be waiting. A lovely escort service to your room. I only spent a few nights but I could easily spend a few weeks. It is not one of those converted small boutique hotels where you're on top of each other. This one is Top notch and professional. Very respectful of your privacy yet is more than happy to get his involved as you need them to. The hotel is a converted mansion totally done right. Restaurant was a fantastic surprise. The staff doesn't push towards their restaurant but I recommend it highly. Remember service will be casual otherwise delicious. Absolutely fun place to take pictures and relax. Has a lovely bar by the pool and common areas. Plenty of tables and chairs in common areas, sitting room and dining room. A wonderful area for a conference room.

Stayed in August 2024

Everything was great

I came to stay 4 nights and so I end up staying 15 nights the reason why... Everything was amazing, location, property installation, from the pool always clean wifi signal it was good, Room were nice and clean bed very comfortable I slept like a baby the crew hospitality and attention were excellent, from security guard which its 24/7, housekeeping always on point excellent work especially Luz clara best housekeeping ever, receptionist Sara, Fabiola especially Lester he when beyond and over to any request that I had making my stay even better, to the crew restaurant excellent the cook fabulous especially Pablo, the weitres Jeidy, Joselin, Alejandra, they were very professional, Big thanks to Roxanne she always took the time to chat with me and make sure that I got all that I need during my stay.. everybody made me feel that I was at home cuz being here I didn't feel that I was in a hotel I felt that was visiting my family in Guatemala...

Stayed in August 2024

Classic property

Stayed in June 2024

Wonderful

Stayed in June 2024

The breakfasts were fine but the dinner menu could be improved.

The hotel Carlos is a little gem. The pool with statues (!) nestles in a beautiful little garden and the rooms around the garden have very comfortable beds and and great showers. The restaurant and bar areas are decorated in an eclectic contemporary style while the historic parts of the hotel have the original porcelain and prints on display. (Note that the trip to and from the airport will take around 30 minutes.)

Stayed in May 2024

Normal

Stayed in May 2024

Looks nice and had a free drink

Stayed in April 2024

The breakfast is very poor! Need to be improved to international standards!

The reception Jessica & David give excellent help in your needs!

Stayed in April 2024

All ok ,

Seize and set up

Stayed in March 2024