Reviews of Hotel San Carlos 4 stars
Ave Reforma 7-89 Z10, Zona 10, 01010 Guatemala, Guatemala
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything great except for the food. Skip the breakfast. Also, the kitchen in the apartment could use some basics like salt, pepper, and oil.
Thank you very much for your feedback. We’re delighted to hear that you enjoyed your stay overall. We truly appreciate your comments on the kitchen supplies; your suggestion to include essentials such as salt, pepper, and oil is invaluable and will certainly be taken into consideration for future improvements. We look forward to welcoming you back soon and providing an even better experience.
Thank you very much for your feedback. We’re delighted to hear that you enjoyed your stay overall. We truly appreciate your comments on the kitchen supplies; your suggestion to include essentials such as salt, pepper, and oil is invaluable … Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe hotel was in a great area and the staff were so friendly and helpful.
Thank you for your kind words! We’re thrilled to hear you enjoyed our great location and found our staff friendly and helpful. We look forward to welcoming you back soon!
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewGreat location, very clean rooms , quite atmosphere.
Thank you for your lovely review! We’re so glad you enjoyed the quiet, relaxed atmosphere, great location, and clean rooms at our hotel. We hope to welcome you back for another wonderful stay soon!
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewGreat location, beautiful hotel, and great room. We enjoyed breakfast at the hotel, great hospitality.
Thank you for your wonderful 10/10 review and for sharing your experience! We’re thrilled to hear you loved our location, the beauty of the hotel, your room, the breakfast, and our hospitality—it means the world to us. We can’t wait to welcome you back for another memorable stay! Best regards, Hotel Team
Thank you for your wonderful 10/10 review and for sharing your experience! We’re thrilled to hear you loved our location, the beauty of the hotel, your room, the breakfast, and our hospitality—it means the world to us. We can’t wait to welc… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewOverall the property was very clean and staff were friendly and accommodating.
Almost no available outlets. No steamer or iron in room. Doorknob to bathroom screeched loader than a scared cat when opening the door.
Good morning, thank you for your comments. We look forward to welcoming you back to Hotel San Carlos soon. Irons are available at the front desk, and the bathroom door squeak has been resolved. Regarding the rate, I would like to inform you that you selected one of the most comfortable options.
Good morning, thank you for your comments. We look forward to welcoming you back to Hotel San Carlos soon. Irons are available at the front desk, and the bathroom door squeak has been resolved. Regarding the rate, I would like to inform you… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in February 2025
Verified reviewI loved the old house vibes
Na
Thank you for your wonderful review! We’re delighted you enjoyed our great central location. We look forward to welcoming you back for an even better stay!
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 5 February 2025 · Stayed in January 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewLovely little oasis complete with pool and friendly staff.
The bathroom was a little dark and dingy but otherwise great.
Thank you for your kind review! We’re so pleased you enjoyed our lovely oasis, convenient location near the airport and Zone 10 restaurants, and our friendly staff. We appreciate your feedback about the bathroom and will look into improving the lighting and overall experience. We hope to welcome you back for an even better stay!
Thank you for your kind review! We’re so pleased you enjoyed our lovely oasis, convenient location near the airport and Zone 10 restaurants, and our friendly staff. We appreciate your feedback about the bathroom and will look into improving… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewThe site says the hotel is one minute walk from the US embassy and that was the reason I booked this hotel. However, I discovered the US embassy moved over a year ago and we had to get up early and take a taxi.
See above. The hotel was very accommodating to allow an early checkin which more than made up for this. The food was excellent and the staff very friendly. They have their own taxis so I felt very safe.
Thank you for your thoughtful review and for choosing our hotel! We’re delighted to hear you would stay with us again and that you appreciated our accommodating early check-in, excellent food, friendly staff, and safe taxi service. We sincerely apologize for the outdated information regarding the US embassy’s location and understand how inconvenient that must have been. We’re actively working to update our website to reflect the embassy’s new location to prevent this in the future. We truly value your feedback and look forward to welcoming you back for an even better experience!
Thank you for your thoughtful review and for choosing our hotel! We’re delighted to hear you would stay with us again and that you appreciated our accommodating early check-in, excellent food, friendly staff, and safe taxi service. We since… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewRoom was spacious Breakfast was good Staff were attentive & helpful
The fridge did not work in the room
Thank you for your wonderful review! We’re delighted to hear you found our hotel stylish and comfortable, with spacious rooms, good breakfast, and attentive, helpful staff. We apologize for the issue with the fridge in your room and will ensure this is addressed promptly. We hope to welcome you back for an even better stay!
Thank you for your wonderful review! We’re delighted to hear you found our hotel stylish and comfortable, with spacious rooms, good breakfast, and attentive, helpful staff. We apologize for the issue with the fridge in your room and will en… Show more
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewThe people! So kind, friendly and very accommodating. The outside patio and pool area was so beautiful and cozy.
Not having an elevator for our bags!!!!
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 December 2024 · Stayed in November 2024
Verified reviewMy room was located in front of the pool and restaurant, so we were able to hear everything was happening outsid.
sound proof the rooms