Reviews of Regis Hotel Spa 3 stars
Calle Santander, 3 Ave 3-47 zona 2, 10010 Panajachel, Guatemala

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Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation Very comfy beds
Non private massage facilities - people walked right up to the curtain drawn area where I was receiving a massage. Do not disturb signs would be helpful. No hot water
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe room was clean & serviced daily, the thermal pools were a bonus & the garden well maintained & a pleasure to spend time identifying tropical plants. We even found a flourishing herb garden.
The only improvement we would suggest would be an accessible toilet roll holder. Having to rotate 180 degrees to access the toilet paper off the cistern is awkward, to say the least! Well done Regis, we enjoyed our stay.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewCOMODA AGRADABLE
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewI enjoyed my stay, the location is great. I even got a massage. I only stayed for a few nights and since it was a slow season I got to use the small pool by myself it was very relaxing!!
Nothing
Reviewed: 30 May 2025 · Stayed in April 2025
Verified reviewMy room is essentially a 'cottage', it's big and has everything. Only lacking was a desk/table :) Overall I like the property, great location and they offer amazing massages.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewClean, close to dock for easy access to water taxis, beautiful and relaxing hotspring, communicative and kind staff, good breakfast and dinner for a decent price
Nothing! Would book again and recommend
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThe staff were very welcoming and attentive. There were some problems with the room (no fan, no bedside lamp) and the Hotel saw to those issues quickly. The hot pools were nice and the grounds are kept in really good condition. Don' be fooled by the restuarant "ambience". It doesn't look that inviting but our experience was that the chef really cares about what comes out of here kitchen - very nice.
The rooms take a bit of getting used to, and by developed world standards, to call this hotel a "SPA" is probably giving the wrong impression in terms of quality and ammenity. If you can get past first impressions most people who book this hotel will have a nice time and consider it very good value for money.
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewCentral Location.
Very loud bar in front of the property. Room was very basic. Room and property did not really look like on the pictures. However we had a room very close to the entrance and parking lot. Maybe the others rooms are nicer and more quiet.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe main receptionist and one of the waitresses need to work on their kindness and the treatment of customers. It has happened before, so it's not just a matter of "having a bad day".
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewEverything! It was beautiful, the staff members were kind, perfect walking distance from everything, comfortable, and clean. We loved the hot spring jacuzzi!
I liked everything.
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewUnusual building with lovely gardens
Nothing
Reviewed: 21 April 2025 · Stayed in March 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThis really should have been a good hotel, but in reality it was disappointing. First, the check in was unfriendly and uninformative. They didn't tell us anything about the spa facilities, we later discovered for example that the sauna usage costs extra. The room itself is spacious but there's barley any lighting during the day since the windows are very small. And finally, at one of the evenings we wanted to make a cup of tea, we had our own glasses and even our own tea bags, but they said that hot water costs extra. Yes you read that right, hot water costs extra. Even hostels give that for free. Ridiculous service.
Reviewed: 3 April 2025 · Stayed in February 2025
Verified review