The check-in check-out process has changed. I used booking.com that required a credit card to reserve the room. Upon check-in they required a card again plus a deposit and then on check-out another card! Check-out took as long or longer than check-in. Most modern hotels you just leave instead of needing to check-out. This has changed with this hotel. In the past they had a modern pay/check-out process and used the info provided via booking.com unless you choose to change the card info. Also the hotel is geared for business people and airport transit. Both often requires very early check-out not allowing access to breakfast. They should have complimentary coffee and pastries available in the lobby 24 hours a day as do hotels costing much less. Lasty, the reception staff was acceptable but they could definitely take lessons on customer service from the restaurant staff. Totally different experience between reception and restaurant staff.

The restaurant staff is the most helpful and friendliest I have ever encountered. The food is very good with an excellent breakfast. Roof top hot tubs are amazing and they now have bar service that is a nice addition. The gym is great and is better than most hotels I've experienced. The rooms are modern and clean. The bell staff were very helpful especially since we had an unusual amount of luggage.

Stayed in August 2025

Nothing, everything was ok

The location

Stayed in August 2025

That we couldn’t take our food up to the room.

Very clean and excellent location. Also, the workers spoke English

Stayed in August 2025

Almost none information about tours

Location, breakfast, restaurant bar

Stayed in July 2025

Everything

Excellent stay. The staff went out of their way to help me out with things. Special thanks to Angelique and Claudia for their help and support

Stayed in July 2025

Not very friendly stuff at the front desk.

Stayed in May 2025

There were no glasses in the room, just coffee cups, We asked for glasses but the answer was strict NO, which is very unusual and weird. I drink my water from a glass and I did not receive any reasonable explanation why it was not allowed in this hotel

The room was very spacious, clean and comfortable. The shower was nice. The location was perfect for us as we had an early morning flight and that was only 10 min drive to the airport. Breakfast was nice also.

Stayed in June 2025

Very efficient - clean - and good breakfast.

Stayed in June 2025

The shower head was broken, but other than that, the place was great.

Overall, very nice location and nicely sized room.

Stayed in June 2025

staff is rude, don't like their attitude

Location is ideal but staff is rude, don't like their attitude, otherwise like this group but due to staff attitude this hotel is spoiling their reputation.

Stayed in March 2025

Nothing.

The breakfast is amazing! The room clean and the bed super comfortable. Is located nicely to a lot of different restaurants and areas to walk by. Worth staying in this hotel

Stayed in May 2025

Noisy from the street/ bar.

Room was comfy. Hotel was closed to restaurant and bars. Hotel also provided complimentary transfer to airport.

Stayed in April 2025

Our bed wasn’t comfortable in room 1507. I’ve stayed in a different room before and never had this issue so it could be the bed in 1507 might need some attention.

Staff is always great. Manuel remembered me from my last visit and took care of my every need.

Stayed in May 2025

Room was very spacious, comfortable and clean. The staff was very friendly and helpful and the breakfast was delicious. I recommend this place for anyone who wants to stay in the area.

Stayed in May 2025

Room service did work every day and took a long time to deliver the food.

Very friendly staff. The rooms are fantastic, very spacious. The bed is really comfortable. The food I had for lunch was really. Located in a great zone near restataurants and shops.

Stayed in May 2025

No refrigerator in room.

Location and breakfast.

Stayed in May 2025

The bathroom ventilator was incredibly noisy, the shower didn't get particularly hot and the water direction was random as the shower head was heavily lime scaled. Overall the bathroom wasn't great compared to an excellent room.

The location is very safe and within minutes walk from multiple bars, restaurants and stores. The staff were all very polite and the room was huge, with a large comfortable bed, huge TV and efficient AC. Breakfast was varied and the entire hotel felt very well cleaned and fragranced.

Stayed in May 2025

Like this is a good hotel and clean 😊👍

Stayed in February 2025

Very friendly staff, great room, and perfect location. You can arrange an airport shuttle at the reception and they also arrange transportation to other touristic destinations

Stayed in May 2025

Bed was firm so not ideal but for 1 night it was fine. Everything else at the hotel was excellent, staff, room size and amenities, rooftop pool was amazing, nice workout room, friendly, attentive staff at pool, lobby bar, dining room and front desk.

Stayed in May 2025

Nothing to complain about.

Close to the airport. Secure. Clean. Great value for the room we had. Wi-Fi and air conditioning were good. Breakfast in the morning was nice.

Stayed in April 2025

Shower pressure can be alot better for the quality of the hotel, other than that every was great

Location and bang for your buck

Stayed in April 2025

N/A

We stayed in this hotel one night on April 16th, 2025, in our journey to Antigua. Copa Airlines flight from Panama arrived at 10: 48 p.m., so we arranged the hotel shuttle services. The choffer was there waiting for us. The front desk process was quickly, and the room was quiet. Also, the bed, linens, and pillows are comfortable.

Stayed in April 2025

N/A

Location! The hotel is in Zone 10th. Also, the Zone has some of the city's better hotels, cafés, and restaurants along its path. The airport is close to it. The best thing in this hotel is the employees! They're awesome! Always attentive, willing to satisfy our request, informatives,friendly and knowledgeable about their job. Excellent breakfast. Front desk personnel make this process smooth and reliable. We had a situation with our room, and they resolved it as soon as possible. We were highly satisfied with the new room! Shuttle services were efficient and secure. It's worth the price!

Stayed in April 2025