The listing didnt misrepresent but i would have liked to have access to a coffee maker or hot water in the room for tea. The local hot chocolate from the on-site restaurant was top tier, but the burger and club sandwich were not to our liking.

This location was a great midway stop between Guata and Semuc Champey. The cabins are rustic and are set in a mystic and stunningly beautiful natural environment and the access to short hike and waterfall was the highlight of my stay. It was very cold in July (I'm from the Caribbean lol) but cozy n comfortable.

Stayed in July 2025

Details in the rooms could use a little makeover, like new curtains for example. The staff at the restaurant was terrible.The service and communication skills were so bad I swear they had to be on drugs or have a serious disability.

Beautiful place. The hiking trails are 100%. Hiking to the waterfall and swimming there are a must. The cabin with a chimney also great. Food in the restaurant was very good.

Stayed in May 2025

It was really cold when we were there and the heater in the room wasn't very effective. If the weather had been better we would have enjoyed sitting outside by the pool.

It was a great location for visiting the Biotopo del Quetzales. The room was very clean and a good size. The staff were very nice and friendly. The food was good.

Stayed in January 2025

No TV, small beds, small room, highway noise.

Rain Forest

Stayed in October 2024

It was nice the restaurant was lovely. People where really nice just the mattress was very hard and thin. Other then that great stay!!

Stayed in July 2024

Rooms are HUMID, like very humid, it wasn’t so pleasant to have humid beddings and that our things could not dry (from sweaty hikes) and some even got humid. Didn’t seem to be a problem for the hosts. The rest was all good

Large property to walk around, trail to a waterfall, lots of birds in the morning, good restaurant with good price, close to the Biotopo del Quetzal, rooms well furnished with private bathroom

Stayed in July 2024

When checking in, make sure they book you in to the correct accommodation. It was dealt with well, but initially, we were being booked into a room. The bungalow could do with hot water making facilities - coffee maker or kettle. The 3-piece in the living room needs comfy seat backs. They are NOT comfortable to lounge in. The candle bulbs in the living room are useless. You'd get more light from a match. The alternative is the glaring overhead bulb which is not nice. WiFi is only available in the restaurant. We knew this before, but what would be nice is a lounge area with comfy seats too enjoy the WiFi. The restaurant gets very busy, so not appropriate to 'block' a table. The pool hasn't been cleaned in a while but with the cooler temperatures, we didn't feel a need to swim.

The location is perfect. Nice for walks to the jungle and enjoy the natural world. The mountain location provided a great respite from the heat of the lower elevations. It almost felt normal to us. Who would've thought we would be having a fire, and whilst not entirely necessary, it was really comforting to enjoy the heat and ambience. Room was quiet, clean and comfortable. Restaurant serves great food throughout the day.

Stayed in April 2024

The floors weren’t clean. The beds need new bedding and some painting and decor would really dress it up.

Beautiful location. Great walk to the water fall. Grounds are lovely. We enjoyed having a fire in the evening. Food was good.

Stayed in April 2024

The location and the big garden,many birds

Stayed in January 2024

Hot water was not working.

The Staff, the restaurant and the facilities are great and clean.

Stayed in August 2023

It is simple, yet very clean, and provides me a nice resting place. I love its natural trail very much, a good place for wild plants and birds. The food there is delicious. The staffs are very nice.

Stayed in May 2023

The bed was not very comfortable, and the room was a bit dingy.

Location, 5 minutes from the Biotopo de Quetzal, the facilities were beautiful, with a nice pool, places to sit outside, bonus waterfall trail! The restaurant was also great and reasonably priced, they had local coffee, chocolate, spices, candies, etc. You could buy there as well. Would highly recommend and go back.

Stayed in April 2023

Good place to stay

Stayed in April 2023

Unfortunately, the bungalow complex is run-down, house interior is very musty the provided wood stored in the living room was still damp / moldy. Pool area not usable because it is not cleaned. The bungalow complex unfortunately has the best times behind it.

Very nice location in the forest, fresh air and in the middle of nature. Breakfast was ok.

Stayed in March 2023

They did not have much information about the park and did not know that you can see quetzals (even during this time of the year) at the hotel down the road (ranchitos del quetzal). Would be good if they are a bit more knowledgable about this. The bed was quite hard

Huge room with a little heater to keep the room a little warmer. Also nice hot shower with soap, shampoo and condicioner dispenser. New towels every day and cleaning which we didn't need though. Super nice and green surroundings. The restaurant is good, big portions for reasonable prices.

Stayed in October 2022

The room was freezing. There is no hot water and no wifi. There is no soundproofing - when the people next door talked or coughed or went to the bathroom, it was like they were in our room. We had to wait like an hour for food in the restaurant.

It looks better than it is. The location is fine but the room was freezing and uncomfortable

Stayed in April 2025

Cold , very thin walls ! You hear EVERYTHING !

Stayed in March 2025

Nothing

We loved everything about this hotel. The food was delicious, the room was spacious, it was very pet friendly and they accommodated us last minute. The waterfall hike starting from the hotel grounds is a must do!

Stayed in November 2024

Great stay!

Stayed in November 2024

Had to ask to change rooms as the one next door had rowdy teenagers. Only option offered was a cabin for 4 people. They refused to give a discount. Didn't see anything referring to wifi at all.

Didn't use it but there was a good size pool.

Stayed in October 2024

The first bungalow we were given was infested with biting ants, got both our feet. The staff moved us to another (2 bedroom) bungalow, thankfully bug free. The beds are hard and uncomfortable, same with the seating. Wifi only available in the restaurant or the games room - again nowhere comfortable to sit. The restaurant meals weren't to our taste, we had dinner (tough meat with rice and cold cauliflower) and breakfast. Neither meal was pleasant. It's a place that has taken a rustic vibe too far, the bungalows are more like outbuildings.

Beautiful grounds. We could park our vehicle next to the bungalow. The bathroom was clean.

Stayed in July 2024

I chose this hotel because of amazing memories I made with my family when I was a kid. I had to get up early and be on my way the next day, so I thought of if as the perfect spot, nice and quiet, to rest and be on my way at dawn. What ruined my stay were noisy guests arriving at midnight and making noise, pulling beds, talking loudly and hearing music. So I didn't find peace and quietness, but totally the opposite.

The property is fine. Amazing location in the middle of the rainforest. It feels safe and relaxing, and the staff is kind.

Stayed in October 2023

The staff ignored you. The place was much worse than the pictures. There was construction going on all day and drunks yelling into the night next door.

It's near Sumac.

Stayed in April 2023

La reserva natural del hotel

Stayed in May 2023