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Reviews of Hotel Palacio de Doña Beatriz 4 stars

Calle de los Duelos con Calle de las Beatas Indias, Residencial Las Gravileas codigo en garita 5043 (next to Centro Gerencial Marquez de Rubio), 01003 Antigua Guatemala, Guatemala

#14 of 162 hotels in Antigua Guatemala

Guests' Choice

Review score

Based on 178 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    8.6

  • Facilities

    9.5

  • Staff

    9.8

  • Value for money

    9.4

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 17 August 2025

    10
    Highly recommend. We will be back. The staff were incredibly helpful and kind.
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    Water pressure was a bit low.

    It is a well maintained place. Incredible patio and rooftop.

    Stayed in August 2025

  • Reviewed: 31 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Wifi was a little weak. That was the only thing we were not comfortable with. Other than that, it was a beautiful comfortable place!

    Stayed in July 2025

  • Reviewed: 14 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful. Walking distance to a lot of stuff. Friendly staff. Mountain View from rooftop. Gated/security. Would recommend 1,000 times over!!!

    Stayed in July 2025

  • Reviewed: 12 July 2025

    10
    A Serene Oasis
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    I was put off by being treated rudely by a security guard at the gate when I first arrived. He took my passport and left me waiting, sitting in a taxi after a 3 hour drive. He asked me ridiculous questions, such as when I booked my hotel reservation. I had no idea and had to call the hotel to ask. They did not have the information, either. I was left waiting with my passport out of my sight for 15 minutes. It was infuriating. I never encountered the security guard again, and the rest of the security staff were friendly when walking in and out. I wished the room had a small fridge and an AC unit. My room had no window onto the courtyard, so I had to use a noisy fan for air circulation. There was a window in the bathroom that provided fresh air. The rooms and bathroom are nicely decorated, but the toilet roll dispenser looks like it should be in a public bathroom at a train station. It looked out of place and unattractive.

    The staff are amazing - Angel, Enrique, and Sarah - stand out for being most welcoming and helpful in every way. Sarah's restaurant recommendations were all stellar. The room was spacious and clean, and the bed was comfortable. I loved the terrace on the roof and the outdoor spaces and pool. The breakfast was pretty good, too. I liked the remoteness and quiet of the gated community free from the sounds and pollution from traffic in downtown Antigua.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    A Beautiful secured hotel in Antigua
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 3 nights

    It is a good hotel in Antigua, Guatemala. The hotel is in a spacious property, with a beautiful patio where breakfast is served and it is a cozy space for the guests all day long. The hotel is located in a private neighborhood with security guards in the entrance. It makes the stay in the hotel safer, but getting in through the front gate can take a few minutes. The hotel provides a secret code, but ever after we showed it, the guards took their time and double checked us before letting us in. The gate is a few minutes walk from the hotel, and not all Uber drivers where allowed to enter with there vehicle. Breakfast is very good with nice choice between Guatemalan, American etc.

    Stayed in June 2025

  • Reviewed: 21 May 2025

    9.0
    A super cute hotel! In a peaceful part of town. Would definitely stay there again
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    It was a little bit annoying having to go through the security gates of the complex that the hotel is located in, but we only ever waited a couple of minutes to get in or out. And it wouldn't deter me from staying there again. The guards at the gates only speak spanish, so make sure you have a few words of spanish to get you by. The hotel breakfast was not very tasty, even though we tried a few of their options. But good portion size.

    The hotel was great! Such a beautiful courtyard and shared space, with lots of plants. Having a pool was great to cool off on the hot days. The bed was really comfortable. Free access to water coolers of purified water was a good bonus, so we didn't need to keep buying water. And staff were really friendly and helpful. We would definitely stay there again.

    Stayed in May 2025

  • Reviewed: 18 May 2025

    10
    Two nights in Antigua
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The space was gorgeous, and all of the front desk staff were incredibly kind and gracious.

    Stayed in May 2025

  • Reviewed: 8 May 2025

    10
    I’ll be glad to stay there again
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Everything is great.

    It’s beautiful and in a quiet area with security check. All the staff are very friendly and helpful, especially Enrique. I felt very comfortable and safe.

    Stayed in May 2025

  • Reviewed: 2 May 2025

    10
    Relaxing stay and great staff
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    I liked the atmosphere, it makes you disconnect and relax

    Stayed in April 2025

  • Reviewed: 24 April 2025

    10
    Beautiful colonial hotel
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Beautiful place inside an colonial private neighborhood

    Stayed in April 2025

  • Reviewed: 27 February 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast could be a little better. The location is a bit far off but still walkable

    Beautiful cute boutique hotel. The staff were super nice and helpful. The room was comfy, the decor is cute and authentic. Super quite and relaxing.

    Stayed in January 2025

  • Reviewed: 23 February 2025

    10
    Beautiful, relaxing and quiet place just a walk from the center of Antigua.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Very quite and clean. And very nice and helpful staff.

    Stayed in February 2025

  • Reviewed: 15 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    All good.

    Nice quiet location. Good breakfast

    Stayed in February 2025

  • Reviewed: 13 February 2025

    8.0
    Definitely recommend!
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The room was right off the dining hallway and felt less private.

    Gorgeous setting, extremely safe environment, wonderful hospitality.

    Stayed in February 2025

  • Reviewed: 12 February 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    The security guards speak no English. They make absolutely no effort to communicate. This seems to be a constant complaint on this site. The hotel owns many properties behind the gates. I am shocked they have not complained to the Homeowners Association about this. There needs to be at least 1 guard on duty that speaks some English especially in an emergency!!!

    Cute and secure

    Stayed in February 2025

  • Reviewed: 6 February 2025

    9.0
    Great stay
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    The property was kept in great condition and was very clean. I had a very comfortable stay. The property was about a 20 min walk downtown and inside a gated community. The staff were all incredibly helpful and friendly. Would definitely stay again.

    Stayed in January 2025

  • Reviewed: 16 January 2025

    10
    This hotel is beautiful and comfortable. The staff is extremely friendly and accommodating and the breakfast was fantast
    • Leisure trip
    • People with friends
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    It’s a bit outside of town so had to walk a bit but we did not mind

    Gorgeous location. Very beautiful and clean. The breakfast was amazing and the staff went above and beyond they were very kind.

    Stayed in January 2025

  • Reviewed: 13 January 2025

    8.0
    Our experience was really good staying on this hotel; just 1 downer (mold)
    • Business trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights

    We reccommend the hotel to be more carefull with mold; which made our stay a little uncomfortable during our sleep; if your allergic please consider it because its really a issue. beds are big enough but would also recommend using a pillow top for it to be ctually comfy.

    We really enjoyed the hotel staff service and easy communication. Location is actually really good and secure; considering it is located in a prime and gated area, a really good starting point for a walk around antigua. breakfast was actually a good surprise, and definately will give a local sense of flavor.

    Stayed in January 2025

  • Reviewed: 8 January 2025

    10
    Absolutely perfect
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    It is about a 15 to twenty minute walk from the main part of town. It’s in a gated community and the security guards take their jobs very seriously. Kind of a hassle to get in and out, but there are gardens and an atm inside the gates as well, and honestly the walk into town isn’t bad. Pretty worth it to be away from the hustle and bustle and know that everything is very secure. We napped with doors open.

    This was the nicest place we stayed at in Guatemala, and also the cheapest. Absolutely beautiful room and courtyard area. It was safe and quiet and the breakfast in the morning was very good. The staff was SO kind and they are always available. We had laundry done and got to relax for our last few days of a very adventurous trip.

    Stayed in January 2025

  • Reviewed: 27 December 2024

    10
    Exceptional
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Gorgeous setting with nicely decorated rooms. Friendly staff and great breakfast.

    Stayed in December 2024

  • Reviewed: 20 December 2024

    10
    Beautiful hotel, outside of the busy area of Antigua.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Really strict policy at the gate, before entering the area where the hotel is at. Didn’t always felt really welcoming.

    Friendly staff, nice breakfast and beautiful environment. From the rooftop you can see the fuego vulcano.

    Stayed in November 2024

  • Reviewed: 13 December 2024

    10
    Wonderful… The essence of a whole tradition
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    :)

    Antique decoration and chapel

    Stayed in December 2024

  • Reviewed: 28 November 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night

    The staff was great and very keen to make your staff comfortable. The place is beautiful and very quiet.

    Stayed in November 2024

  • Reviewed: 28 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The only thing was the location was less central so more walking to start the day. Otherwise is fantastic!

    Stayed in October 2024

Showing 1 – 25

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