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Reviews of In & Out Hotel

6a. Avenida 15-14 zona 13 Aurora 1, Zona 13, 01013 Guatemala, Guatemala

#44 of 76 hotels in Guatemala

Guests' Choice

Review score

Based on 218 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.5

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 28 August 2025

    7.0
    Handy place to spend the night before being picked up for our Guatemalan adventure
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    There was this weird noise coming from outside - a constant slow revolving sound. It went on all night and was more baffling than annoying. It didn't keep me awake but I would love to know what it was. A factory perhaps. There was no bottled water for sale, but as we learned it is perfectly safe to drink from the filtered water they provide in a vat, so we drank that instead. As new arrivals in Guatemala we really could have done with a sign to tell us that you put toilet paper in the bin, not in the toilet. This is standard across the whole country, but no-one tells you this, it seems you just have to know.

    We chose this hotel because it was near Guatemala city airport - and indeed it was - just 8 minutes walk from the airport. We did feel a bit uneasy walking in the dark streets at night, so you might want to take a taxi, but it was fine and nothing happened. I expected there to be many hotels in the area, but it was mainly residential and businesses which were closed at night. The twin room was fine , although I could see other rooms in the hotel were larger. Reception was helpful and friendly. She didn't speak much English, but frankly that is my fault for not making more effort to learn Spanish. The included breakfast was nice - standard Guatemalan fare of Black bean sauce, scrambled eggs, fruit and pancakes - like most breakfasts I had in the this. I have a big appetite so not enough to feed me, but you can buy extra There's also a walled Garden out back - I doubt people often visit it, but we had some time to kill waiting to be picked up so I liked walking round that. this was the start of a fantastic 10 day holiday in Guatemala.

    Stayed in August 2025

  • Reviewed: 7 May 2025

    7.0
    Just to spend the night it’s ok.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    They did not have blottes of water to drink. The beds were small.

    It was clean & close to the airport.

    Stayed in May 2025

  • Reviewed: 2 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Gotta be careful with the neighbourhood, would recommend for short stays. Parking is a few houses away.

    Staff is friendly, beds are comfortable.

    Stayed in April 2025

  • Reviewed: 17 April 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small issues with shower, but overall excellent value for money.

    Welcoming staff, very convenient from the airport, a short walk.

    Stayed in April 2025

  • Reviewed: 11 April 2025

    9.0
    one night - very early flight
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night

    the bed was really firm

    very spacious room with good hot water. close to the airport. friendly staff.

    Stayed in April 2025

  • Reviewed: 6 April 2025

    9.0
    Close to the airport, quiet room at night
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Nothing really---f.y.i., you need to put the left handle all the way up to the left (in the room I stayed) and wait for a while, 3~5 minutes to get hot water for the shower. Then you need to adjust precisely with the right handle to get the correct temperature.

    It's about 10 minutes walk to the Aurora Airport. I loved the small garden they had, it was well maintained and I enjoyed strolling. The room was charming and clean, it would be perfect if I had a desk or small stool. I stayed only one night before the departure from the airport, I wish there was a hotel like this in the central area so I could stay longer.

    Stayed in March 2025

  • Reviewed: 1 April 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I did not get breakfast. I went to the breakfast room, the server came in 3 times served another table but did not serve me. So after waiting 20 minutes I decided it would be faster to got to the airport even earlier and get something there. It’s too bad because the food looked delicious

    Stayed in March 2025

  • Reviewed: 30 March 2025

    8.0
    Make a program to clean the street around
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The distance to the airport

    Customer service in the lobby

    Stayed in March 2025

  • Reviewed: 24 March 2025

    9.0
    Good Place - No Airport transport
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Although they advertise that there is a an airport shuttle available, this is clearly NOT stated that it is only from 11pm to 6am and the rest of the time it is actually just an Uber option for which the guest has to pay for. You have to dig deeper into the hotel page to see that it says that the shuttle "is an additional cost". Adding an additional US$15 to the rate of the room, it would have been better to stay somewhere more economical.

    The place is nice and clean, the staff was attentive and answered my questions and also responded via the booking website.

    Stayed in March 2025

  • Reviewed: 22 March 2025

    9.0
    It was a pleasant stop before continuing my travel.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    I was happy with my stay!

    Was a wonderful stopover after long day of travel.

    Stayed in February 2025

  • Reviewed: 22 March 2025

    9.0
    Clean, great location for airport. Great people.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Construction at the moment

    Great location for late arrival into airport.

    Stayed in March 2025

  • Reviewed: 17 March 2025

    8.0
    It was fine for one night.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The room was supposed to be 3 double / full beds. It was 3 twin beds. Which is not big enough for two people on a bed

    Close to airport. Clean. Friendly staff

    Stayed in March 2025

  • Reviewed: 13 March 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There weren’t many restaurants around the hotel so you would need to take a taxi if you want to eat.

    The location was perfect if you were flying in or out of Guatemala City.

    Stayed in March 2025

  • Reviewed: 28 February 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 1 night

    There was a bit of noise at night from the windows in the room leading to a common area, where there were some people or some other guests drinking until late. Luckily we had earplugs to sleep.

    It's very close to the airport and its nice and clean as well as very comfortable!

    Stayed in February 2025

  • Reviewed: 11 February 2025

    8.0
    Recommended clean & airy place to stay near the airport
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Noise travels through & under the room doors so you can hear everything in your room. When we booked into our room we weren’t told we’d need to switch rooms for the second night. We returned from a day trip to find our first room being cleaned “around” all of our stuff.

    The property is clean, well located & has nice spaces inside & out to relax. Some lovely birdlife in the garden too.

    Stayed in February 2025

  • Reviewed: 26 January 2025

    8.0
    Great when you have a really early or late flight
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There’s a rhythmic loud noise outside all night. Not sure where it comes from, but make sure to bring your earplugs and it will be bearable.

    Very close (walking distance 5-10min) to the airport. We even felt safe enough to walk it at night.

    Stayed in January 2025

  • Reviewed: 24 January 2025

    8.0
    Very good
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wi-Fi not good. I couldn't get it going until late night when a new receptionist started shift.

    Location is great, clean place too.

    Stayed in January 2025

  • Reviewed: 14 January 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect spot for a short stay near the hotel

    Stayed in January 2025

  • Reviewed: 19 December 2024

    8.0
    Very good
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The tv channels had terrible reception

    Delicious breakfast and amazing staff

    Stayed in December 2024

  • Reviewed: 2 December 2024

    7.0
    Convenient to fly out
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    close to airport

    Stayed in November 2024

  • Reviewed: 28 November 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    That I was unaware they had a restaurant that offers lunch and dinner. The booking only mentions breakfast, and the staff failed to inform me that they offered other meals.

    I liked that I was allowed to have a virtual meeting on their premises even after checkout at 11.

    Stayed in November 2024

  • Reviewed: 5 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Lovely big clean room, great breakfast, close to the airport

    Stayed in November 2024

  • Reviewed: 20 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Receptionists didn’t know things like tours, where exchange etc

    It was peaceful and so clean

    Stayed in June 2024

  • Reviewed: 19 July 2024

    9.0
    close to the airport and great staff.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    There weren't other restaurants nearby.

    the staff was great, especially Jennifer. Close to the airport.

    Stayed in July 2024

Showing 1 – 25

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