Reviews of Hyatt Centric Guatemala City 5 stars
12 Calle 2-25 Zona 10, Zona 10, 01010 Guatemala, Guatemala
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Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewWork put facility was outstanding too
Dear Angelo Thank you for your kind review. We’re delighted you enjoyed the spacious rooms, comfortable beds, delicious breakfast, and the outstanding workout facility. We look forward to welcoming you back soon. Fernando Ximenez-Cruz GM
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewExactly what you would expect from this brand, very clean, classy, good for families or work. There are a few restaurants and a mall with a movie theater at walking distance
The location is great for the airport but not to visit the historic center. And there is a DJ in the dining room / lounge, with very loud music, which is not what you might expect for breakfast or for an afternoon tea.
Dear Celine Thank you for your detailed feedback. We’re glad you enjoyed our clean and classy atmosphere, as well as the convenient location near the airport, restaurants, and mall. We regret that the music volume in the lounge was not to your preference and will share this with our team for improvement. We appreciate your comments and look forward to welcoming you again. Fernando Ximenez-Cruz GM
Dear Celine Thank you for your detailed feedback. We’re glad you enjoyed our clean and classy atmosphere, as well as the convenient location near the airport, restaurants, and mall. We regret that the music volume in the lounge was not to … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewOne of the best hotel in Guatemala City.
Lack of towel hooks in the bathroom.
Dear Anonymous Thank you for your kind words about being one of the best hotels in Guatemala City. We appreciate your feedback regarding the towel hooks in the bathroom, and we will take it into consideration for future improvements. We look forward to welcoming you again soon. Fernando Ximenez-Cruz GM
Dear Anonymous Thank you for your kind words about being one of the best hotels in Guatemala City. We appreciate your feedback regarding the towel hooks in the bathroom, and we will take it into consideration for future improvements. We lo… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation room beds linens
I liked it all
Dear Anabel Thank you for your kind words! We're happy to know you enjoyed your stay, especially the room, location, and overall comfort. We hope to welcome you back soon. Fernando Ximenez-Cruz GM
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewLocation, cleanliness, excellent breakfast
The absence of hot water for two days
Dear Nicholas Thank you for your feedback. We're glad you enjoyed the location, cleanliness, and breakfast. We apologize for the inconvenience with the hot water and appreciate your understanding as we work to improve. Fernando Ximenez-Cruz GM
Dear Nicholas Thank you for your feedback. We're glad you enjoyed the location, cleanliness, and breakfast. We apologize for the inconvenience with the hot water and appreciate your understanding as we work to improve. Fernando Ximen… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewNice amenities and clean.
Too expensive! Way, way too expensive.
Dear Cope Thank you for your feedback We're happy you enjoyed the amenities and cleanliness. We'll definitely keep your comments on pricing in mind. Fernando Ximenez-Cruz GM
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewAlways stay in Hayatt this one is great, amazing service
Dear Julia Thank you for your loyalty and kind words! We're thrilled to know you enjoyed your stay and the service. We hope to welcome you back soon Fernando Ximenez-Cruz GM
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in February 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewGood location not far from the airport and friendly staff on-site.
There were issues with my airport transfer where no one showed to pick me up, so I had to uber. I tried to book it directly with the hotel in advance, but did not receive a response, so booked directly with Hyatt’s customer service chat, only for them to not communicate with the hotel (the fault for that part seemed to be on the chat person’s end). The hotel needs to do a better job of monitoring + responding to messages, and this would not have happened. On-site, they were very kind and apologetic for this mixup. Also, a small thing, but the ice machine on my floor wasn’t working.
Dear Kellie We appreciate your visit and your stay, we regret the inconvenience that occurred during your stay with transportation, your comments help us improve we hope to return soon Fernando Ximenez-Cruz GM
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewBeautiful hotel very well located. The pool is gorgeous and warm !!! We enjoyed every moment. One of the best breakfast I ever had for very long. The choice is incredible and the quality of the product is also very high. An ex, you have a real chunk of honey to get fresh honey from! Where in the world do you see that?
Nothing! It was perfect
Dear Sonia Thank you very much for your visit and your preference, we are happy to know that you enjoyed your stay, we hope you can return soon to enjoy our benefits Fernando Ximenez-Cruz GM
Reviewed: 20 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewComfy and clean rooms, good location, efficient staff.
Basic bathroom and the pool area felt a bit run down.
Dear Grace Thank you for your feedback! We're glad you enjoyed our comfortable rooms, location, and efficient staff. We appreciate your comments about the bathroom and pool area and will take them into consideration for improvements. We hope to welcome you again soon Fernando Ximenez-Cruz GM
Dear Grace Thank you for your feedback! We're glad you enjoyed our comfortable rooms, location, and efficient staff. We appreciate your comments about the bathroom and pool area and will take them into consideration for improvements. … Show more
Reviewed: 12 March 2025 · Stayed in March 2025
Verified review