Reviews of Tikal Futura Hotel & Convention Center 5 stars
Calzada Roosevelt 22-43 zona 11, Zona 11, 01011 Guatemala, Guatemala
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location and facilities before taking our flight
Too long waiting time to check-in
Hi Valerie! Thank you for your feedback. We're sorry to hear about your experience at check-in. We are working on our procedures to make the process more efficient. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.
Hi Valerie! Thank you for your feedback. We're sorry to hear about your experience at check-in. We are working on our procedures to make the process more efficient. We hope to have the opportunity to welcome you back and provide you with a … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewBreakfast was fantastic with lots of options. The room was spacious and very clean. The spa, pool and gym were fantastic.
I liked everything.
Hi Sergio! Thank you so much for your wonderful feedback! We’re delighted to know you enjoyed our breakfast variety, spacious and clean rooms, as well as our spa, pool, and gym facilities. It’s great to hear that everything met your expectations. We look forward to welcoming you back soon to Tikal Futura Hotel for another fantastic stay.
Hi Sergio! Thank you so much for your wonderful feedback! We’re delighted to know you enjoyed our breakfast variety, spacious and clean rooms, as well as our spa, pool, and gym facilities. It’s great to hear that everything met your expecta… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewWe loved it 😍 great in every way!!
Hi Lisa! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewBreakfast is amazing!
Hi Rebecca! Thanks for staying with us. We appreciate your feedback!
Reviewed: 3 June 2025 · Stayed in April 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewService cleabbess
Access to hotelexekente
Hi Angel! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewRooms are spacious and quiet. Pool area is nice. Good menu selections for every meal.
Music at pool area was a little too loud for my comfort.
Hi Russ! Thank you for your kind words and for sharing your experience with us! 💬 We're glad you enjoyed our spacious and quiet rooms, the pool area, and the variety on our menu. 🍽️ We also appreciate your feedback regarding the music volume at the pool — we'll definitely keep it in mind to ensure a more relaxing atmosphere for all our guests. Hope to welcome you back soon! 🌟
Hi Russ! Thank you for your kind words and for sharing your experience with us! 💬 We're glad you enjoyed our spacious and quiet rooms, the pool area, and the variety on our menu. 🍽️ We also appreciate your feedback regarding the music volum… Show more
Reviewed: 8 March 2025 · Stayed in December 2024
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 5 February 2025 · Stayed in February 2025
Verified reviewdelicious and special restaurant food, very nice and attentive staff, heated pool , pleasant jacuzzis , good location , great view of the city and surrounding mountains, gorgeous vertical gardens in the entrance area and lobby.
for the price per night the hotel should provide at least a bench or simple chairs for smokers, it is discriminating to have to sit on the floor. It would be really cool to have a small cozier area for smokers. The room did not have a possibility to hang wet towels but over the chairs.
Hi Regine! Thank you for your valuable feedback! We're delighted you enjoyed our restaurant, staff, and amenities. We appreciate your suggestion regarding a designated area for smokers and will take it into consideration to enhance our guests' experience. We also take note of the room improvement suggestion. Your input helps us improve, and we hope to welcome you again soon!
Hi Regine! Thank you for your valuable feedback! We're delighted you enjoyed our restaurant, staff, and amenities. We appreciate your suggestion regarding a designated area for smokers and will take it into consideration to enhance our gues… Show more
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewRood and unfriendly restaurant staff unwilling to meet any expectations. Not having any selection of champagnes and imposing charges to cool your own.
Dear Zoran! Thank you for sharing your feedback with us. We sincerely apologize if your recent experience at our restaurant did not meet your expectations. Regarding your comments, we understand how important it is to have a seamless dining experience. While we strive to offer a variety of beverages, we regret that we could not meet your preferences on this occasion. Please allow us to clarify that, as part of our property policies, we do apply a corkage fee for outside beverages, which includes chilling and service. Your feedback is invaluable, and we will review how we can better communicate our policies while enhancing our overall service. We hope to have the opportunity to serve you again and provide a more enjoyable experience in the future.
Dear Zoran! Thank you for sharing your feedback with us. We sincerely apologize if your recent experience at our restaurant did not meet your expectations. Regarding your comments, we understand how important it is to have a seamless dinin… Show more
Reviewed: 17 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewThe hotel is beautiful, amenities fine, restaurant excellent! HOWEVER I will never use booking.com again The room I requested was not available according to booking.com so I went up a grade to superior suite ( for 1 person) just sleeping there. Upon arrival utter CHAOS I had in fact 2 reservations on their record. Booking.com NEVER informed me, and because I did not cancel the 2nd reservation was charged 2 nights for a room I never used. My credit card was denied because I did not give 24 hours notice to cancel the 2nd room. When I called AMEX it was NOT my card but the hotel's card reader. All in all, my problems were all caused by booking .com
Booking.com service I tried 3x to make reservations directly with the hotel, impossible, kicked back automatically to booking.com site.
Hi Joan! Thank you for taking the time to share your experience. We’re thrilled to hear you enjoyed our beautiful hotel, amenities, and especially our excellent restaurant! We truly value your feedback, as it helps us improve and enhance the guest experience. We’re sorry to hear about the challenges during the booking process and will take your comments into account to better assist our guests in the future. We look forward to welcoming you back soon for an even more seamless and enjoyable stay.
Hi Joan! Thank you for taking the time to share your experience. We’re thrilled to hear you enjoyed our beautiful hotel, amenities, and especially our excellent restaurant! We truly value your feedback, as it helps us improve and enhance t… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewThe staff was rude. Not a good experience this time.
Dear Keni! Thank you for your feedback, we are sorry that we did not meet your expectations, but we will certainly be improving our processes to achieve customer satisfaction.
Reviewed: 23 November 2024 · Stayed in November 2024
Verified reviewVery clean and a very comfortable room.
Not a fan of the open hallway down to the lobby. It allows noise to filter to the rooms.
Hi Richard! Thank you for your feedback! We’re glad you enjoyed the cleanliness and comfort of your room. We appreciate your comment about the hallway design and will consider it as we strive to enhance our guest experience. We hope to welcome you again soon!
Hi Richard! Thank you for your feedback! We’re glad you enjoyed the cleanliness and comfort of your room. We appreciate your comment about the hallway design and will consider it as we strive to enhance our guest experience. We hope to welc… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified review