7.7

Reviews of DUBAI by luxury Atitlan

San pedro la Laguna San pedro la Laguna zona 1, 07018 San Pedro La Laguna, Guatemala

  • Dan’s

    Reviewed: 7 January 2025 · Stayed in January 2025

    Verified review
  • Nancy

    Reviewed: 25 November 2024 · Stayed in November 2024

    Verified review

    The view and location were great!

    We didn't have coffee machine anywhere near, maybe you can include that in the apartment or at the reception.

    Property response:

    Hello Nancy, we are very grateful for having visited us at the same time we regret the inconvenience you had, thanks to your comment we can improve the service to our next guests and we hope that the inconvenience you had will not be an impediment to visit us again.

    Hello Nancy, we are very grateful for having visited us at the same time we regret the inconvenience you had, thanks to your comment we can improve the service to our next guests and we hope that the inconvenience you had will not be an imp… Show more

    DUBAI by luxury Atitlan
    25 February 2025
  • Sarah

    Reviewed: 19 November 2024 · Stayed in November 2024

    Verified review

    This is anything but luxury. All of the furniture is stained, the couch, cushions, bed frame and curtains. The chair on the balcony was broken. I nearly injured myself when I sat in it as it collapsed. We informed the hotel manager who said he would look into it and never did. The pool tiles are coming off and there are sharp edges around the pool making it quite dangerous to get into and out of.

    Property response:

    Hello Sarah. It is a pleasure for us that each guest can leave their comment about our facilities, this helps us to improve our services and make our guests feel comfortable, we regret the bad experience you had in our apartment, but let me mention that we have made the necessary changes in our apartment, and done the required maintenance, we greatly appreciate your point of view and your comment that were taken into account, we hope that in the future you will visit us again and that your experience can be different. Warm regards, Luxury Atitlán Team

    Hello Sarah. It is a pleasure for us that each guest can leave their comment about our facilities, this helps us to improve our services and make our guests feel comfortable, we regret the bad experience you had in our apartment, but let m… Show more

    DUBAI by luxury Atitlan
    25 February 2025
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  • Lara

    Reviewed: 14 April 2024 · Stayed in April 2024

    Verified review

    The location is beautiful with amazing views. The person receiving us was very kind and attentive as I was injured and she made me feel comfortable at all the times.

    Some water issues in the shower and a bit smelly bathroom. The sofas need to get tapestry changed or deep Clean

  • Matej

    Reviewed: 18 March 2024 · Stayed in March 2024

    Verified review

    Very good location on main street - close to everything. Very spacious room, nice and big terrace. Good facilities - jacuzzi with view. All conversation with owner goes via what’s up.

    Non cleaning of the room during our stay (2 nights)

  • Rich

    Reviewed: 29 February 2024 · Stayed in February 2024

    Verified review

    Hosts were very flexible and accomodating with check in and check out procedures and timing. Very good location, beautiful views. Great bathroom/shower and nice minibar in the fridge!

    Some of the furniture is a bit dated or damaged and could use repair or replacement.

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  • Wendy

    Reviewed: 10 February 2024 · Stayed in February 2024

    Verified review

    The view was fabulous

    Inadequate facilities to self cater; soiled sofa and outside seating. Badly fitting windows and mattress too small for bed. WiFi was patchy at best

  • Onarheim

    Reviewed: 6 February 2024 · Stayed in February 2024

    Verified review

    The room was absolutely amazing, and worth the money! A nice and luxurious room with a lot of space and the private balcony was huge and with an amazing view of the lake

  • Chirsteen

    Reviewed: 16 January 2024 · Stayed in January 2024

    Verified review

    The view is beautiful and the AC worked well. The shower water was consistently hot. There is a mini fridge which was very useful.

    This place looks way nicer and cleaner in pictures. In reality, there are stains on every piece of upholstered furniture. Black mold in the shower. Spider wipes and dust in the light fixtures. The mattress is too small for the bed frame. They don’t take the trash out during daily cleaning. The pool is too small.

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  • Hayley

    Reviewed: 31 May 2023 · Stayed in May 2023

    Verified review

    private terrace and location

  • Alexander

    Reviewed: 21 May 2023 · Stayed in May 2023

    Verified review

    The secure compound is a nice touch and there’s plenty of spots to hang out or enjoy the view.

    Unfortunately the shore in San Pedro is very dirty.

    Property response:

    We're pleased you appreciated our secure compound and inviting spots. We're sorry for the disappointment regarding the shore's cleanliness. We're committed to improving this aspect and ensuring a better experience on your next visit. Your feedback matters to us.

    We're pleased you appreciated our secure compound and inviting spots. We're sorry for the disappointment regarding the shore's cleanliness. We're committed to improving this aspect and ensuring a better experience on your ne… Show more

    DUBAI by luxury Atitlan
    11 August 2023
  • Emily

    Reviewed: 1 May 2023 · Stayed in May 2023

    Verified review

    it was clean and cozy!

    Wish the pool was private but it is for all the other condos as well.

    Property response:

    We're thrilled you found our place clean and cozy! Your feedback on the pool is appreciated; it's a shared amenity. We're delighted you enjoyed your stay and hope to welcome you back soon.

    DUBAI by luxury Atitlan
    11 August 2023
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  • Sheila

    Reviewed: 7 March 2023 · Stayed in March 2023

    Verified review

    We stayed in Dubai by Luxury Atitlan and it was AMAZING!!! Where do I begin… staff is very helpful and responsive. We really appreciated our check in experience. Very close to the docks and so easy to find. Close to many restaurants, stores & shops. Very safe and secure because you enter through an enclosed courtyard with a solid metal self locking door. Inside this courtyard you have the shared pool and sitting areas and gorgeous view of the lake as well as the doors to the various rooms. You’re given a key to the courtyard door and your door of course. Our room was so comfortable. The bed was KING SIZED and plush. Plenty of comfy pillows. There was Air Conditioning which was a pleasant surprise. Excellent Wifi. High quality Samsung TV with Netflix available (tip, login to your own Netflix account, just remember to log out before check-out). The couch is comfy. bathroom is large and gorgeous white marble with a rain shower head above and a handheld available. they leave a HUGE jug of filtered water for you. There’s two burners and a tea kettle and some pots and pans and dishware. A mini fridge (not complimentary but very convenient). The curtains were blackout which is a huge plus because my husband can’t sleep with any light. The room was SO QUIET at night. The first night we had the entire complex to ourselves and we got the pool and everything to ourselves. They light up the courtyard at night and it’s so pretty. We felt like king & Queen. the second night there was a family with many kids and they played in the pool and I was surprised that when we went in our room we couldn’t hear them outside playing. The private patio is the star of the show. The view is completely unobstructed. No one to either side of you either. They have nice furniture for hanging out and a huge sun umbrella that you can open up and it even has lights on it you can use at night. The ambiance is amazing.

  • Rupert

    Reviewed: 19 September 2022 · Stayed in July 2022

    Verified review

    The property is in a great location, right near the ferry dock and close to various restaurants, bars etc. The outdoor area has an amazing view, which you also have from the bed.

    The place needs to be renovated or touched up. It doesn't look like the photos. The furniture is dirty or damaged, apart from the bed which was great. The bathroom in particular needs work - the wall is mouldy, the grout around the bath and sink has come off, the room generally needs some love. My main issue was the shower - they have obviously tried to create a luxury room but fail on basic things like not having a shower holder on the wall. This means you have to hold the shower, which is made more difficult by the fact that the shower curtain is in the way. Outside, again it is a lovely idea but there is no drainage which means the astro turf floor floods after rain. The place has real potential but needs to sort out some of the fundamentals.

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