Hot water in the shower took too long and it was not that hot. Something needs to be reviewed. During the first day, I went to have breakfast and I noticed someone removed two hotel towels from my room that I had left rready to use. I think there was a confusion on cleaning the room/check out day.

The staff was very friendly. Location was good. Breakfast was OK. Hotel property is beautiful and well maintained. The room was spacious. No AC but ok for me. Bathrooms could use an update, specially the shower. I stayed two non consecutive nights and they were very kind to keep my luggage the night i went to San Juan.

Stayed in August 2025

The room had a very strong smell, I had the feeling they had sprayed a product to cover the smell of mold in the bathroom (the ceiling was covered in it). We woke up every morning all stuffed up and being able to hang out in the room and relax was difficult because of it

The location was perfect, nice grounds, pool and staff

Stayed in January 2025

It was fine it was ok

It was ok

Stayed in August 2024

Minor things like smell in bathroom, breakfast options

Convenient location, clean, quiet, nice pool

Stayed in May 2024

The price was higher than expected.

Incredibly surprised how clean, peaceful and lovely the hotel was.

Stayed in April 2024

Our room was next to the kitchen, very loud at night.

Friendly staff and great location

Stayed in March 2024

Everything is green

Expelen

Stayed in March 2024

Not a great atmosphere, breakfast was okay.

Everything was alright, but nothing real good. It was centrally located.

Stayed in February 2024

No outside food or drinks allowed in room, restaurant focused on Italian

Location, cleanliness, beautiful grounds

Stayed in February 2024

Nice place, clean and equipped with all the necessary. It includes parking.

Stayed in November 2023

No AC in the room

Goog room Nice pool Good breakfast

Stayed in June 2023

breakfast was not enough and a bit poor for that price

very clean and comfortable, great standard

Stayed in April 2023

Pool water warmer & morning breakfast availability longer in the morning ...

Location of the hotel - near the main street entrance to the shops/restaurants & lake too ...

Stayed in January 2023

Pool was super cold, but still nice. The room got really warm at night, fan on the ceiling didn't do much and there was an extra fan but that made so much noise because it only had 1 speed. We were able to open the windows in front but there was no mosquito nets on them as the back windows. It cooled down somewhere in the night luckily.

Location, right off main street but super quiet. Comfortable beds, great size room. Hot shower, but low pressure. Nice pool and outside seating areas. Wifi worked in the room. Were able to stay here because of the discounted price.

Stayed in January 2023

The hotel is located in a very nice spot in Panajachel. The pool area is lovely and the room has a good size. The food is lovely, I had dinner and it was nice, breakfast too.

Stayed in January 2023

I don’t like the breakfast, don’t include juice only coffee

very comfortable

Stayed in January 2023

The beds were a bit too hard, breakfast was very rigid, with no flexibility, more bread? No. Juice? No.

Stayed in December 2022

The WiFi was a bit patchy in the room but those are first world problems aren't they. Good WiFi elsewhere.

Exceptionally friendly staff. The lady at the reception when we arrived late in the evening made an effort to speak slowly and clearly as our Spanish is very basic. We got two extra blankets because it was a cold night and in general she did her best to make us feel comfortable.

Stayed in October 2022

Abusive and undisclosed "hotel policies" turned what would have been a great stay into a mediocre experience. The Hotel refused to open my bottle of wine, and eventually told me that I was not allowed to drink my wine in my room (or anywhere on the hotel premises). That despite the hotel's restaurant literarily having a wall of wine bottles. I reviewed the "Hotel Policy" link on the Booking.com website, and of course it is not there. (See picture for the complete list, in Spanish, of these extra restrictions.) Rule #5 also prohibits bringing food, snacks or even bottled water that you bought elsewhere into the hotel. Ridiculous.

The hotel grounds were spectacular. If I stayed longer I would have loved to try the pool. Mostly, it felt like a more expensive hotel than the $60 that I paid. The included breakfast was basic (small), but they were very happy to allow substitutions based upon my dietary restrictions.

Stayed in August 2022

The rooms were a good size, lighting wasn't very good, beds were very firm and not the most comfortable. The shower floor was so slanted that I nearly fell while showering. The breakfast options were limited to three and if you wanted anything else, like butter, you are charged extra for it. One of our rooms had a dank, musty smell that was sickening. We were told that there was an exceptionally wet rainy season and that they didn't have enough time to dry everything out. Not what you want! The hotel was booked, but on the last day they did offer to switch rooms later in the day, but it was just too much trouble. I want to give this hotel amazing reviews, but it just wasn't up to par and the price was too high for what you got. I wouldn't stay there again.

The hotel is located right in the middle of Calle Santander, the main drag, which is great. It is set back a bit, but with a window open you can hear all of the street noise which does dissipate at an appropriate time. The rooms were a good size. Staff is super friendly and helpful. They stored our bags before and after checking in & out. Staff helped with procuring a taxi to the airport in the evening.

Stayed in January 2025

Nothing

Incredible staff, very helpful, they go above and beyond! Perfect location and a very good breakfast variety!

Stayed in August 2024

Breakfast was great, and the location is greater. walking distance from the pier.

Stayed in June 2024

So peaceful, yet close to the lake. And the pasta at the restaurant was amazing!

Stayed in April 2024

The room gets pretty hot and there’s no air condition. But the pluses outweigh the minuses by a lot! Great place to stay.

Everything! The lovely grounds, the peace and quiet, the shower, the breakfast area, the location, the staff!

Stayed in April 2024