8.8

Reviews of Casa Qatzij - Guest House, Lake Atitlan

6a Avenida 05-037, zona 1, 07013 San Lucas Tolimán, Guatemala

  • Jojo

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Feels like a home.

  • Jessica

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    The staff here are so so lovely and will back you feel at home and part of the family. I really enjoyed speaking with the volunteers and they did everything possible to make me comfortable and help me. The guesthouse is really homey and creates a very relaxing atmosphere.

    This is just me personally, but I was really disappointed in the property - outside of the main house, the place felt like it was in the middle of building projects - it felt a bit unloved and unkept. The rooms are basic and relatively clean. It is a budget guesthouse, so it does reflect the price. However, I did book to stay in the solo room with attached bathroom and there was a large gap between the walls and the ceiling - as someone who is afraid of spiders and other insects, I was really uncomfortable and unhappy with this. The volunteer was amazing and fully understood and put me in another room, although this too had a gap, so the door did not fully close. Again, the volunteer was amazing about this and offered me to move again, but by this stage, I decided I was going to leave the next day and stay somewhere else, so I agreed to just stay in the room that night, as I didn’t want to cause anymore fuss. The owner has been away for a while, so this may explain why the place looked unkept and untidy, but it does have so much potential to be a really lovely oasis in San Lucas.

  • Alice

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review

    Nice space, good location. Staff were kind.

    Had an issue of being charged double than what booking.com advertised.

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  • Luca

    Reviewed: 4 May 2025 · Stayed in March 2025

    Verified review

    I had an amazing stay here! The accommodation is perfect and peaceful with a nice set up to relax and hang out. The hostel had a very inviting and cosy atmosphere and the volunteers and the owner were just amazing!

  • Matthew

    Reviewed: 26 April 2025 · Stayed in March 2025

    Verified review

    Was so homey and such a nice atmosphere. Exquisite interior with cute fireplaces and beautiful location close by the lake. A must if visiting Lake Atitlan.

  • Jeremy

    Reviewed: 11 March 2025 · Stayed in February 2025

    Verified review

    Casa Qatzig is a good place to meet other travelers. I hiked up Atitlán Volcano with two other guests, for example, which was great! The rooms are reasonably priced. The volunteer staff members are nice and full of good information and they put together a useful little guidebook for guests of things to do and places to go. The shared bathroom was kept clean. The Wifi worked well. The place is easy to find and the location is very central overall. There's a nice outdoor seating area/garden.

    Casa Qatzig can be rather noisy at time, especially at night. For example, the dog that lives there usually barks and sometimes runs around like crazy. Furthermore, the TV in the common area as well as the volunteers themselves are often very loud. Depending on the day of the week and the time of day, the neighborhood can also be raucous. In other words, you might want to bring good earplugs along. Also, the kitchen is small and a bit messy and the volunteers use it just about every day multiple times to cook their meals, so if you want to prepare food you might have to squeeze yourself in there. Sometimes you feel like the volunteers own the place even though it's the guests who should have priority with regard to everything.

    Property response:

    Thank you for taking the time to share your experience at Casa Qatzij. We truly appreciate your honest feedback, both complimentary as well as constructive in the suggestions you make. This helps us improve and create a more comfortable space for all our guests. It's wonderful you met other travelers with whom you could hike the volcano and that you found the room prices reasonable and that you valued the suggestions offered in the guide we prepared for guests. We sincerely regret that noise levels, particularly from Qatzij (our resident dog), the common area, and the surrounding neighborhood, impacted your stay. Your comments highlight areas we need to be more mindful of, and we will be discussing possible solutions with our team, including our volunteers, to ensure a better balance between creating a welcoming atmosphere and respecting our guests’ need for rest. Your observations about the kitchen space and the volunteers’ use of it are also very helpful. We understand that a shared kitchen should be easily accessible to all, and we will address this with our team to ensure guests always feel prioritized and comfortable when preparing meals. Your feedback is invaluable, and we will be bringing these points into our team discussions to make improvements wherever possible. We truly appreciate your stay with us and hope to welcome you back in the future under even better conditions. Thanks again for taking the time to let us know your experience.

    Thank you for taking the time to share your experience at Casa Qatzij. We truly appreciate your honest feedback, both complimentary as well as constructive in the suggestions you make. This helps us improve and create a more comfortable sp… Show more

    Casa Qatzij - Guest House, Lake Atitlan
    13 March 2025
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  • Aloise

    Reviewed: 3 March 2025 · Stayed in February 2025

    Verified review

    I had an unforgettable experience at Casa Qatsij. As a solo traveler, it truly felt like home during my stay. I ended up extending my visit three times because I just couldn’t get enough. A big thank you to the volunteers—Gina, Tori, and Mauri—along with Andres and all the other guests who made my time there so memorable. These are moments I will cherish forever.

    Property response:

    It is always such a pleasure to host guests like Aloise. She actually went beyond being an ideal guest. She is the ideal among the ideals!! We loved that she extended her stay since she enjoyed being here so much, and we absolutely enjoyed her. We will likely treasure her for the rest of our lifetimes, and probably into the next!!! So much warmth and love your way, dearest Aloise!!

    It is always such a pleasure to host guests like Aloise. She actually went beyond being an ideal guest. She is the ideal among the ideals!! We loved that she extended her stay since she enjoyed being here so much, and we absolutely enjoy… Show more

    Casa Qatzij - Guest House, Lake Atitlan
    3 March 2025
  • Jack

    Reviewed: 23 February 2025 · Stayed in February 2025

    Verified review

    This review has been hidden because it doesn't meet our guidelines.

  • Michal

    Reviewed: 22 February 2025 · Stayed in February 2025

    Verified review
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  • Jacob

    Reviewed: 27 January 2025 · Stayed in January 2025

    Verified review
  • Kate

    Reviewed: 24 January 2025 · Stayed in January 2025

    Verified review

    Great cozy comfy relaxed vibe at Casa Qatzij. Volunteers were brilliant, made us feel at home. Good facilities, comfy beds and nicely located in central San Lucas.

  • Jaqueline

    Reviewed: 13 January 2025 · Stayed in January 2025

    Verified review

    What a hidden gem. This place has wonderful staff! Is clean, quiet, beautiful and has relaxed family vibes. A kitchen to cook my own food, a market around the corner, a terrace for yoga, library full of inspirational books and a TV corner for movie nights. Thank you for this wonderful stay.

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  • Daniela

    Reviewed: 13 January 2025 · Stayed in January 2025

    Verified review

    Good location, a save place for the car and very friendly people running the place.

  • Duarte

    Reviewed: 12 January 2025 · Stayed in January 2025

    Verified review

    Mauri, Live, Laura, Ema were so welcoming. . I had an amazing experience and felt like going back again to volunteer and help the community, especially the children. Their hospitality was beyond my expectations. Thank you all for what you do.

  • Stefan

    Reviewed: 8 January 2025 · Stayed in January 2025

    Verified review

    Casa Qatzij is like home, the people are so amazing. A special thanks to Mauri for being an amazing host. We had meals together after going to the market to buy ingredients and in the evening mauri played music for us. Very clean, great location, spacious house, comfy fireplace, rooftop terrace.. I can't recommend anything else better than Casa Qatzij for relaxing around lake atitlan.

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  • India

    Reviewed: 19 December 2024 · Stayed in November 2024

    Verified review
  • Tarkan

    Reviewed: 2 December 2024 · Stayed in November 2024

    Verified review

    I ended up staying three weeks in total because the volunteers there were simply amazing, Andres was happy to help with his local knowledge and they were all happy to share their knowledge of beautiful spots to explore in the area.

  • Dana

    Reviewed: 25 November 2024 · Stayed in October 2024

    Verified review

    I never walked into a guest house where it felt such like home immediately. Mostly thanks to the warm, friendly and helpful staff. Besides that the guesthouse has a cozy living and dining room and a kitchen with everything you need. I wish I could have stayed longer, but will definitely try to come back one day. Thanks everyone of Casa Qatzij for making this stay very special.

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  • Kaye

    Reviewed: 23 November 2024 · Stayed in November 2024

    Verified review

    The staff are wonderful and the atmosphere is very engaging and friendly. They are genuinely open and interested in you and ensuring you have a wonderful time. The casa itself is stunning. It has a wonderful understated elegance. It works really well as a guesthouse while still having the best elements of a hostel where you can meet travellers, have conversations and connect across varied cultures. The location is local.... you interact with locals who are relaxed, friendly and polite. Andres will explain how to have the best local experiences, including, the chicken bus, truck pick up and public la lancha experiences as well as authentic craft. The casa is very good value for money.

  • Gomez

    Reviewed: 3 November 2024 · Stayed in November 2024

    Verified review

    I like how quit is that place, the owner and his helpers are so politely, I have videos when one of the helpers invite us to join him to listen how hi was singing, we have a good memory of that much moment with my wife and my little baby, we definitely will return, thanks for that experience.

  • Danaja

    Reviewed: 21 October 2024 · Stayed in October 2024

    Verified review
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  • Antnee

    Reviewed: 29 August 2024 · Stayed in August 2024

    Verified review
  • Andrew

    Reviewed: 24 August 2024 · Stayed in August 2024

    Verified review

    Very nice building, affordable privates, and friendly staff. You can do your laundry there by hand (free, soap provided), or use their washing machine (paid). Kitchen is well maintained. Showers and washrooms are good. Place is safe. Dogs are very well behaved. Great location, close to the market and main square.

    Got locked inside one of the privates I stayed in. They door knob lock is faulty. If you lock from outside with the key, go inside, then close the door, you can't get out. Was lucky one of the staff was there to open the door for me from the outside, but could have been a problem if it was at another time. I'm sure they will fix it, so if you're reading this it's probably nothing to worry about (but maybe check).

    Property response:

    Thanks so much for staying at Casa Qatzij, Andrew. We hope you will come back and it will be great to have you stay in the room where we've fixed the door knob. Apologies for what happened to you. We really appreciate your feedback!

    Casa Qatzij - Guest House, Lake Atitlan
    26 August 2024
  • Oscar

    Reviewed: 11 August 2024 · Stayed in August 2024

    Verified review

    The room was really cool and the property well placed

    I wasn’t sure what amenities I could use

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  • Auíri

    Reviewed: 5 April 2024 · Stayed in April 2024

    Verified review

    Cozy and pleasant place. The host always willing to help. I went there to rest and loved it.

    Property response:

    It was great to host you at Casa Qatzij, Auiri! We hope you will come back!!

    Casa Qatzij - Guest House, Lake Atitlan
    5 April 2024
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