Reviews of Barceló Guatemala City 5 stars
7 avenida 15-45 zona 9, Zona 9, 01009 Guatemala, Guatemala
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location, very nice lobby and stores, restaurants and services surrounding it. Clean, great Breakfast and Dinner Buffet.
Terrible Key readers. Either the keys deactivate or you need to try 3-5 times to try and open door to room.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewVery clean and staff was helpful
I was told incorrect info prior to stay date.
We greatly appreciate the time you've taken to comment on our services. They motivate us to continue working and improving our high standards of service, as well as to correct any issues that haven't met your complete satisfaction. We look forward to seeing you soon at the Barceló Guatemala City Hotel.
We greatly appreciate the time you've taken to comment on our services. They motivate us to continue working and improving our high standards of service, as well as to correct any issues that haven't met your complete satisfaction. … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewlocation, pool/gym (staff were very helpful) breakfast
had to move room because of fault with the lighting/ small card controlled by the room swipe card eventually persuaded the reception staff to change our room (from 527 to 628) but I had to argue the point. I think a change of room should have been offered .
We greatly appreciate the time you've taken to comment on our services. They motivate us to continue working and improving our high standards of service, as well as to correct any issues that haven't met your complete satisfaction. We look forward to seeing you soon at the Barceló Guatemala City Hotel.
We greatly appreciate the time you've taken to comment on our services. They motivate us to continue working and improving our high standards of service, as well as to correct any issues that haven't met your complete satisfaction. … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified review- Premium Breakfast,Snacks, workspace on the 9th floor - Centrally located in Guatemala City - Spacious rooms - Staff is very friendly/knowledgable - Breakfast is great!
N/A
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon.
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewPosition, main hotel facilities including the pool.
The room had a cupboard labelled minibar but was empty. There was no fridge to keep water cold. The bathtub was the main reason I chose this hotel over two others (they only had showers) and it was small, shallow and the water had to be refilled every 5 minutes.
We greatly appreciate the time you've taken to comment on our services. They motivate us to continue working and improving our high standards of service, as well as to correct any issues that haven't met your complete satisfaction. We look forward to seeing you soon at the Barceló Guatemala City Hotel.
We greatly appreciate the time you've taken to comment on our services. They motivate us to continue working and improving our high standards of service, as well as to correct any issues that haven't met your complete satisfaction. … Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewA perfect relaxing overnight stay before catching my long flight back home after a hectic holiday.
No english options to watch TV and ended up watching Netflix on my tiny phone screen.
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon.
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe cleanliness of our hotel room
The beds where a little too soft
Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel.
Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Gua… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGood
Dear Guest, Thank you for taking the time to share your positive feedback. We appreciate your positive feedback. We hope you had the chance to experience our courtesy shuttle service with WiFi during your stay, connecting you seamlessly between the airport and our hotel. We look forward to welcoming you back. Best wishes, Francisco Carmona, General Manager
Dear Guest, Thank you for taking the time to share your positive feedback. We appreciate your positive feedback. We hope you had the chance to experience our courtesy shuttle service with WiFi during your stay, connecting you seamless… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was exceptional and plentiful, the room and bed were very comfortable and the internet signal was extremely reliable. The security was also very thorough. It was also fantastic that many of the staff spoke English since I am still learning Spanish.
Nothing, it was perfect.
Dear Madam, We are delighted by your gracious review of your stay at Barceló Guatemala City. We are overjoyed that your experience with us was so fulfilling. Your appreciation of our morning culinary offerings means a great deal to us. We take pride in our comfortable accommodations and premium bedding that contributed to your restful stay. The reliable connectivity and thorough security measures are cornerstones of our service standards. We are particularly pleased that our multilingual team members were able to make your stay more comfortable while you enhance your Spanish language skills. The perfect ratings you gave us across all categories fill us with gratitude and motivate us to maintain these high standards for all our guests. We would be honored to welcome you back for another perfect stay. Best regards, Francisco Carmona, General Manager
Dear Madam, We are delighted by your gracious review of your stay at Barceló Guatemala City. We are overjoyed that your experience with us was so fulfilling. Your appreciation of our morning culinary offerings means a great deal to us.… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe Premium Level Duplex Suites are absolutely perfect. From the amenities kits in each bathroom, super comfortable bed/sheets, cleanliness, professional staff and great food in the VIP lounge. All with a price that won't hurt your budget
Everything welas great.
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon.
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. … Show more
Reviewed: 8 July 2025 · Stayed in April 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewEverything was wonderful... the breakfast, the restaurant, the room, the beds and the decor made me feel like in luxurious surroundings and could escape the everyday! This is my go to when staying in Guatemala!
Absolutely nothing.
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon.
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. … Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewExcellent customer service, cleanliness is great
Hotel is a bit outdated, food at the sport bar can improve the chicken quesadillas didn’t have chicken or cheese.
We appreciate the time you have taken to comment on our services. They motivate us to continue working and improving our high standards of service. As well as correcting what has not been to your complete satisfaction. We hope to see you soon at the Barceló Guatemala City Hotel.
We appreciate the time you have taken to comment on our services. They motivate us to continue working and improving our high standards of service. As well as correcting what has not been to your complete satisfaction. We hope to see you s… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewall of them were excellent, we can not describe them one by one because
We don't think we can mention anything we didn't like
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon.
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. … Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewBreakfast
Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewBreakfast
Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala.
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewVery courteous front desk service. Shuttle was on time and convenient. Our second stay, we had a wonderful corner room with lots of space. Central zone with good food options at walking distance. The breakfast was outstanding - highly recommended. Very clean and beautiful flowers arrangement in lobby - it was an overall very pleasant environment
Pillows and mattresses could be more firm - but that’s a preference.
We appreciate the time you have taken to comment on our services. They motivate us to continue working and improving our high standards of service. As well as correcting what has not been to your complete satisfaction. We hope to see you soon at the Barceló Guatemala City Hotel.
We appreciate the time you have taken to comment on our services. They motivate us to continue working and improving our high standards of service. As well as correcting what has not been to your complete satisfaction. We hope to see you s… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified review