The breakfast buffet is always excellent- The bartender made the most delicious cocktails. Everything in this hotel is amazing. Staff super friendly, food excellent, drinks amaaazing. Pool and jacuzzi with perfect temperature. Lots of lounging chairs right in front of the lake, the awesome Lake Atitlán with its magic.

Stayed in August 2025

Needs better service, friendlier and more helpful.

The place is in the middle of paradise, with an awesome view of the lake. Its gardens and rooms are perfect. The service could have been better and more cordial.

Stayed in July 2025

Variety of plants and fowers. Style Clean

Gardens and Mojitos!!!

Stayed in August 2025

The hotel is a little far from the center, and more importantly, the last few hundred meters are on a very bad dirt road, it's too bad they couldn't get together with the other hotels there to do something about it. Also, the hotel is situated next to some awful "skyscrapers", but thankfully you don't see them from your room or from the pool.

The hotel is really cosy and clean. It has lush gardens and lots of birds around. The staff was extemely helpful, and we took a tour whith them and they were very professional.

Stayed in July 2025

Loved everything

The gardens and the views

Stayed in July 2025

I thought we were walking distance to Panajachel but it’s about a 10min tuk tuk ride. Which was a fun experience. The beds could use softer pillows.

Wow what a gorgeous view! Right when you get to the patio overlooking the pool and the lake you will feel like you are somewhere special. The gardens are immaculate too. There is a lot to explore on the property. The hotel is on its own which makes it feel more exclusive. The food at the restaurant is delicious. Sunday brunch was wonderful.

Stayed in July 2025

Wifi is Bad TVs could be updated but I guess that only makes smear with better WiFi Restaurant pretty overpriced compared to the rest of Pana

Beautiful Gardens Jacuzzi with views Spacious balcony

Stayed in July 2025

EVERYTHING!

Stayed in June 2025

Nothing to complain about.

The most beautiful grounds with your own private botanical gardens. Lush plants of all varieties covering the property. Beautiful birds of many varieties. Gorgeous local decor in every corner placed with thought care.

Stayed in June 2025

The food…I had food poisoning which lasted several days

The garden and landscape areas

Stayed in June 2025

Food menu is limited and overpriced

Views, gardens, heated pool and jacuzzi, fireplace

Stayed in May 2025

Unfortunately no tea or coffee facilities in the room.

Hotel Is very pretty, in a gorgeous spot on the lake! Food was very good- ate both one dinner and a breakfast in the hotel- great menu, very tasty! Service was excellent throughout!

Stayed in May 2025

A bit far from Panajachel. Service at restaurant too slow . Meat overcooked

Beautiful garden, colonial interior decoration

Stayed in May 2025

Bathrobes in the room would be a nice touch. But honestly everything was wonderful. Would love to stay again!

Stayed in April 2025

Noting

The hotel, the gardens surrounding it and the view

Stayed in April 2025

A true gem in Atitlan. Indescribable beauty of hotel gardens! The place was uniquely decorated, the gardens were full of birds, the view from the restaurant and pool to the lake and vulcano - unforgettable. The hotel offers private boat from their dock service to multiple lake villages which was very convenient. The property is located in the outskirts of Pana, but walking distance to the center (20mjn), or a short tuk tuk ride (10q). We were hesitant to book hotel, because it did not have air conditioner, but the weather near the lake is so cool in the evenings that we slept comfortably. This hotel was favorite for our kids, because pool was very nice, they could walk the gardens and also interact with a large colorful parrot- Matilda! Would recommend 100% if you are staying in the Atitlan area.

Stayed in April 2025

Staff needed to communicate costs of items before taking orders. We saw instances where we saw other guests gasp over a $25USD breakfast and they wish they would of been informed prior. The towns nearby are very touristic and dirty, we toured 3 of them in one day and that was enough for us. We mostly stayed on the property.

The most stunning property. We spent 3 days here and the views from the pool could not be beat. the food was lovely but pricey for Guatemala standards. Breakfast on sundays was insane, so if you can be there for that do it. The gardens were manicured to perfection. I will be back.

Stayed in January 2025

The most beautiful gardens I have ever seen

Stayed in March 2025

The location is a little bit far from the town Pana. The restaurant in the hotel is pricy compared to those in town.

The garden is very beautiful. Our room is big, with lake view and a very pleasant balcony, where we enjoyed our breakfast.

Stayed in February 2025

Can't walk to town. Have to ask the desk to call a Tuk-Tuc. The rides about 5 minutes and costs Q10 before 8 pm; then Q15.

This gorgeous property is right on the lake with stunning views from our 3rd floor balcony (a free upgraded room). Great staff. The gardens are spectacular. It's in walking distance to a nature preserve.

Stayed in December 2024

The staff and the hotel were over the top. We had made a mistake with part of our booking, and the staff went above and beyond to help us out and get things corrected. The room was amazing, and a beautiful view of the lake! We would 100% recommend Hotel Atitlan as a destination to stay.

Stayed in January 2025

Nothing staff were very helpful only comment would be service could be a bit slow sometimes but is probably a Latin American thing and we weren’t in the country long enough to enjoy the slower pace of life.

Location and extensive well cultivated gardens, complete with family of parrots

Stayed in December 2024

Customer service was poor - especially at reception. It was like the staff knew they had the best property so did not need to try and make sure their guest was happy. Every time we asked them for anything it seemed like an effort.

Location is fantastic

Stayed in December 2024

Beautiful gardens, amazing scenery, charming architecture

Stayed in November 2024