Reviews of Adriatika Hotel & Residence 5 stars
4 Av. 20-44 Zona 14, Zona 14, 01014 Guatemala, Guatemala
Loading
Guests also reviewed these properties:
Cocoa Beach, United States
Seville, Spain
Glatt, Germany
Bend, United States
Puno, Peru
Empoli, Italy
Barcelona, Spain
Pont-lʼÉvêque, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewThis was our second time staying at Adriana. My family loved it, close to the airport, customer service was amazing, and we were spacious and clean.
Everything was great.
Dear Yennifer: Thank you so much for your wonderful review. We're thrilled to know that you and your family enjoyed your second stay with us and that you found everything to be spacious, clean, and convenient. Our team truly appreciates your kind words about our customer service. We look forward to welcoming you back again soon at Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Dear Yennifer: Thank you so much for your wonderful review. We're thrilled to know that you and your family enjoyed your second stay with us and that you found everything to be spacious, clean, and convenient. Our team truly appreciates… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewIt was a big room, very clean, good food and great location
Dear Jenifer: Thank you so much for your kind review! We are very happy to know that you enjoyed the spacious and clean room, as well as our food and location. Your satisfaction is very important to us and motivates us to continue providing the best. We look forward to welcoming you again soon at Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Dear Jenifer: Thank you so much for your kind review! We are very happy to know that you enjoyed the spacious and clean room, as well as our food and location. Your satisfaction is very important to us and motivates us to continue providing… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewFacilities, pool, jacuzzi, restaurant, breakfast, location, and our family room was spacious and perfect
Dear Miriam: Thank you very much for your words! We are so happy to know that we exceeded your expectations and that you enjoyed our facilities, pool, jacuzzi, restaurant, breakfast, and location. We are also glad that the family room was spacious and perfect for you. Your satisfaction is very important to us and motivates us to continue offering the best and we look forward to welcoming you again very soon at Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Dear Miriam: Thank you very much for your words! We are so happy to know that we exceeded your expectations and that you enjoyed our facilities, pool, jacuzzi, restaurant, breakfast, and location. We are also glad that the family room was s… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewGreat place and location.
Breakfast was anemic and unpalatable (both days).
Dear Kenneth: Thank you for your feedback! We are glad you enjoyed the location and the place itself. We apologize that the breakfast didn't meet your expectations. We appreciate your honesty and will work on improving our breakfast offerings. We hope to have the opportunity to provide a better experience for you in the future at Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Dear Kenneth: Thank you for your feedback! We are glad you enjoyed the location and the place itself. We apologize that the breakfast didn't meet your expectations. We appreciate your honesty and will work on improving our breakfast off… Show more
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewDon't have washing machine in junior suite and the hotel doesn't offer laundry service
Dear Yifei: Thank you for your feedback. We apologize for any inconvenience caused by the absence of a washing machine in the junior suite, however we do offer laundry service at the hotel. We appreciate your understanding and hope to have the opportunity to improve your experience in the future by staying again at Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Dear Yifei: Thank you for your feedback. We apologize for any inconvenience caused by the absence of a washing machine in the junior suite, however we do offer laundry service at the hotel. We appreciate your understanding and hope to have … Show more
Reviewed: 5 June 2025 · Stayed in March 2025
Verified reviewSmart hotel within short taxi ride (15 mins) of the airport. Very friendly hotel staff and good restaurant. Nice pool area with sun loungers and an inviting pool. Good breakfast. There is an efficient and safe airport shuttle which can be easily booked for $20.
There was some sort of extra tax on the bill which wasn't included in the booking.com price.
Dear Natasha: Thank you for your review! We're glad you enjoyed our friendly staff, convenient location, and amenities like the pool and breakfast. We appreciate your feedback regarding the extra tax; we'll look into clarifying this detail for future guests. Safe travels, and we hope to welcome you again at Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Dear Natasha: Thank you for your review! We're glad you enjoyed our friendly staff, convenient location, and amenities like the pool and breakfast. We appreciate your feedback regarding the extra tax; we'll look into clarifying this… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewDear Ricky: We are glad to know that you and your pet were very happy during your stay, hope to have you both back again at Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewAmazing ambiance. Modern, clean, and great amenities. The restaurant was very good with quality service. The staff was very helpful and friendly.
Dear Tobias: Thank you so much for your wonderful feedback! We are thrilled to know you enjoyed the ambiance, the modern and clean environment, and the amenities. It's also great to know that you had a positive experience at the restaurant and with our friendly, helpful staff. We look forward to welcoming you back soon for another fantastic stay at Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Dear Tobias: Thank you so much for your wonderful feedback! We are thrilled to know you enjoyed the ambiance, the modern and clean environment, and the amenities. It's also great to know that you had a positive experience at the restaur… Show more
Reviewed: 26 May 2025 · Stayed in March 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe AC is very noisy. Impossible to sleep with and very hot without
Dear Michal: We are really sorry to know that the AC was noisy and made it difficult for you to sleep. We appreciate you sharing this feedback, and will pass it along to the team so they can look into a solution so you can enjoy a more comfortable stay on your next visit to Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Dear Michal: We are really sorry to know that the AC was noisy and made it difficult for you to sleep. We appreciate you sharing this feedback, and will pass it along to the team so they can look into a solution so you can enjoy a more comf… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewBreakfast is poor quality
Dear Tania: We are sorry to know that you found the breakfast to be of poor quality. Your feedback is important, and we will make sure to pass it along to the team so we can improve. Thank you for sharing your thoughts regarding your stay and hope to have you back soon at Adriatika Hotel & Residence Guatemala! Kiundly, Suly V.
Dear Tania: We are sorry to know that you found the breakfast to be of poor quality. Your feedback is important, and we will make sure to pass it along to the team so we can improve. Thank you for sharing your thoughts regarding your stay a… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in March 2025
Verified reviewReviewed: 7 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewI liked the room, really spacious and comfortable! Big tv with Netflix too. Also close to the airport which is convenient and the Jacuzzi part of the pool was nice aswell.
I wanted to use the pool more but there was an old creepy guy there that made me feel very uncomfortable, so ended up not staying at the pool as much as I would’ve like. I also got charged for losing my room key.. this felt unnecessary as it was just a white plastic card and I had already paid a lot for my stay. I wanted to love the hotel and purposefully booked a nicer place to end my trip on a high but these two things didn’t make the experience great for me.
Dear Hebe: Thank you for sharing your honest feedback. We are glad to know you enjoyed the spacious and comfortable room, the Netflix TV, and the Jacuzzi area. However, we sincerely apologize for the uncomfortable experience you had at the pool and for the inconvenience regarding the room key charge. Your comfort and satisfaction are very important to us, and we will address these issues to improve our services. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future by staying at Adriatika Hotel & Residence Guatemala! Kindly, Suly V.
Dear Hebe: Thank you for sharing your honest feedback. We are glad to know you enjoyed the spacious and comfortable room, the Netflix TV, and the Jacuzzi area. However, we sincerely apologize for the uncomfortable experience you had at the … Show more
Reviewed: 26 April 2025 · Stayed in March 2025
Verified review