Rooms need a big facelift and things to be fixed. We had a shower with a broken screen so the bathroom flooded anytime we showered and a bathroom door that didn’t close. Bed was very hard and not comfortable.

Fantastic views and very friendly staff. Pool was cold but also lovely.

Stayed in July 2024

The bathroom was smelly and old. It smelled of sewage or what. Mirrors, shower and pipes were rusty and worn. The hairdryer from different century. It felt also dirty and water was coming up from the drain on the floor. The cleaning was not the best. i was plugging in my phone charger and when i moved away the side table in the living room, there was quite a bit of dirt.

The staff was the sweetest and kindest ever. All of them friendly, smiley & helpful. The pool area is amazing. Huge breakfast choice Location great, close to bus stop, winery and to the town & restaurants Nice set up of room, large size, cute balcony

Stayed in October 2023

The whole place needs a facelift and deep clean, this is often the case staying at the end of the season! Our bathroom was grubby and the toilet leaked for 3 days. Some rooms are split level and are not ideal for people with mobility issues. It doesn’t mention this when you book.

We had a private villa and pool offering privacy. The breakfast was great and the staff were amazing, really good at helping sort travel arrangements and restaurants etc

Stayed in October 2023

Room was a villa with private pool . Private Pool area needs to be refurbished as it was very tired. Private ool was dirty in fact the day we left the pool was unusable as the pool turned Grey in colour. The bathroom was clean but rusty and mould around seals and shower screen .

Breakfast was v good main pool area v good staff Good

Stayed in September 2023

We did have a few issues with the room allocated when we first arrived however this was swiftly dealt with and an alternative room offered which we took. The staff handled our concerns swiftly and professionally which is all you can ask for.

The hotel is very well located with stunning views. The pool and outside area is very relaxing with plenty of beds and individual seating areas. Breakfast was excellent with a large choice to please everyone. The staff were all very friendly and accommodating, a particular mention to Ana on the front desk who was always extremely cheerful and accommodating. The room was cleaned daily with fresh towels provided. We had a room with a private pool which was a lovely addition and would certainly recommend it.

Stayed in August 2023

I don’t have any reason to complain about the property, my only small issue would be ensuring the upstairs bedroom in the villa is cooled at night before going to bed, but you can adjust the AC system so the cool air is directed upwards rather than into the downstairs lounge area.

The first thing that struck me about SMY Santorini Suites and Villas was the great communication with Bionka, even before arriving at the property. On arrival I was happy to discover that all staff were very friendly. The pool area had a great view and lots of beds, chairs, sofas and tables for everyone. It never felt crowded. There was a great selection of hot and cold items for breakfast to suit all tastes. There was a very relaxed vibe around the pool and Mike, the waiter, would check on you to see if you wanted a drink or something to eat. I ate dinner once at the hotel and really enjoyed the club sandwich and fries. I think the prices were very reasonable. Do yourself a favour and explore Pirgos village, only a 10 minute walk down the road. Eat at RoseMary for amazing food and great view and enjoy a drink at sunset at Franco’s bar. Visit Pirgos restaurant which is literally across the road from SMY and Santo wines, if your budget allows for decent wine with an incredible view.

Stayed in July 2023

Bed room and bath room.

We slept only one night in the bed.four night in sofa bed.because to go to the bed was dangerous. Stairs from room to go to the bed.thats why we used sofa bed.we asked reception to change our room they didn't do it.

Stayed in July 2023

The bed wasn’t comfortable, and lizards entering the bedroom all the time.

The pool area and the breakfast

Stayed in July 2023

The debit of the shower was slow and no light in the private pool

Was really amazing view

Stayed in June 2023

Breakfast was somewhat disappointing and with very limited healthy vegetarian options. Only poor coffee from a self-service machine was included, so guests had to pay extra for good coffee at breakfast. I have guaranteed my booking with credit card, and Booking.com stated explicitly that I would not have to pay before my arrival. However, a week before my travel, the hotel asked me to pay the full amount of my stay through a cryptic Greek website within 24 hours, otherwise they would cancel my reservation. Even when I explained the situation, the hotel insisted on advance payment.

Great location. Close to Pyrgos town, and with nice view across the island from the pool. Staff was very friendly but unflexible.

Stayed in May 2023

The pool is so cold (no heater) The bathroom smells very bad; not sure why!!! The hotel needs more facilities specially for kids as we could not even use the pool ( my son was bored) At least the hotel need to provide a daily water for drinking (not only to be provided on the first day !!!) specially when we were 4 in the room so do you think 2 bottles only are enough?? !!! I faced a lot of issues with the restaurant stuff attitude (they need to learn how to deal with the guests, how to be generous and friendly The smallest things ( like water ) you need to pay for. Needless to say that we were misled by the information and description written therefore, please note that the hotel is on the top of the mountain ( it was super cold!!!! And you have to bring jackets even though we were in August) At the end the hotel is not suitable for children who are less than 7 years old as the stairs inside are dangerous.

The reception stuff and May be the location The view is amazing

Stayed in August 2025

When we arrived, the sink was leaking the first night. After reporting the issue to the reception, we were moved to a cheaper room and were promised it would be just for one night. However, afterwards, they refused to change our room back, claiming that the rooms were the same, even though the new one was clearly cheaper and did not meet the standards of the previous one. They behaved rudely and kept trying to prove they were right, even though they clearly weren’t. They offered us a meeting with the hotel manager, who was arrogant and disrespectful. After a while, we realized that discussing the issue further was pointless. The only thing they seem to be afraid of is Booking.com—without them, we wouldn’t have achieved anything. We are grateful to our guardian angels for taking care of us. I do not recommend this hotel at all, and in my opinion, the entire reception staff should be replaced—especially the receptionist Konstan... whose behavior was extremely unpleasant and even made my wife cry

The breakfast staff was amazing and the hotel does not deserve them.

Stayed in August 2025

Please do not book this accommodation. Rooms and facilities are falsely advertised. The management and reception team are aware of this and said it's an ongoing issue. I showed the manager the photos of the villa I booked and he agreed that the advertisement is different but said there is nothing he could do. He was not interested in resolving the issue. The online reservation team also shifted the blame and then stopped responding to my messages on booking.com. I tried so many times to resolve the issues right from the start of my stay. I have now had to lodge a case through PayPal to recoup my money because SMY are avoiding responsibility and are not responding. This accommodation is wildly overpriced and I had such a horrible experience.

Nothing. I felt uncomfortable the whole time because of the dishonesty and deception of the company.

Stayed in July 2025

Our back door needed a proper lock to make it feel more secure.

The location was nice loved the staff very helpful the room was great. I would like to say a special thank you to your manager Biona, my wife slipped just out side the hotel and broke her leg ankle? And the help we got from Biona (I hope I have this right) she call the ambulance she brought our bags to the hospital she stayed with us and helped the langauge barrier she waited for us and took us to the airport she was nothing more than amazing if it was up to me I would give her a massive bonus. From the bottom to the top of my heart thank you Biona you are a star ❤️

Stayed in October 2024

Property is not maintained well and not an apt location at this price

Only staff was cooperative

Stayed in October 2024

Thought the pictures didn’t do it justice

It was ok

Stayed in September 2024

The bed was creaking terribly. The furnishing was a bit outdated.

The private pool was amazing as was the hotel staff (very friendly and helpful). The breakfast was to die for (including the adorable company of local cats).

Stayed in September 2024

Michael and the bar staff are fantastic. View from room was lovely. Staff could not do enough for you

Stayed in August 2024

everything was great, the staff was attentive, very clean, thank you very much

Stayed in June 2024

We had the largest 2-bedroom apartment in the hotel according to the concierge but the living area was tiny and the single bathroom was not enough for 3 or 4 people. For a 4-star hotel was disappointing to see the very tired looking bathroom with very old looking reusable bottles of soap, shampoo and shower gel. The tap water was not for drinking but we had 2 small bottles of water in the fridge for 3 people. No water to brush your teeth or for tea and coffee. There is no issue with buying water but again for a 4-star hotel, the expectation is different if the water is not good for consumption. Most of the bedside lights were not working. It was very disappointing that the hotel does not provide takeaway breakfast for guests who have to catch early flights (ours was changed by the airline otherwise we would have not considered paying for breakfast. We asked the receptionist if they could pack some breakfast in the form of any pastry such as a croissant or similar, a piece of fruit, maybe a bottle of juice, or water, but we were told this was not possible. This is in great contrast with other very helpful hotels on the same island that automatically offer to prepare takeaway bags. On the following morning, the person on duty was extremely polite and trying to be helpful and had prepared plates with some cold continental breakfast. Needless to say, very few people will sit down to eat breakfast at 5 am before heading to the airport. Nevertheless, we are very grateful for this gesture to the gentleman in question.

The outside area was great, lovely private swimming pool, sunbeds and dining area (the latter not clean). This is where the luxury stops, the rest was clean but very basic. The service in the main pool area restaurant was very polite and helpful, but the person was on his own and stretched in his duties.

Stayed in June 2024

Anything

Everything. The site, the view, the room. Everything perfect

Stayed in October 2023

Nothing not to like!

The property has everything and the staff are literally amazing and couldn’t help enough.

Stayed in October 2023

All was amazing.

Property was very clean and exactly has described. Biona was amazing on reception and couldn’t help us enough thank you. Mike was also amazing in the bar and at breakfast.

Stayed in October 2023

The staff were excellent throughout. Made our lives very easy and treated us as though we were family members. I will definitely be back!

Stayed in October 2023