Reviews of Hidden Gem at Luxurious Ocean Village
1211 Ocean Spa Plaza Bayside road, GX11 1AA Gibraltar, Gibraltar
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReally convenient location and the rooftop pool was amazing.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewSpa was amazing
More towels needed and a welcome folder would be helpful. lifts need air conditioning
Reviewed: 8 August 2025 · Stayed in June 2025
Verified reviewGreat location!
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewBrilliant location! Bars/ restaurants, main square/ shops and airport all within walking distance. The roof top pool area was beautiful and very peaceful, as was the building. The host was also very helpful and responsive when answering questions.
The is some building work in the area but all part of the growing developments in Gibralter and it didn't affect our stay.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe location is fabulous . Two minute walk to the marina and only 5 minute walk to square. James the host was informative. Roof top pool was lovely
The toilet was dirty . The bed sheet was ripped. The shower tray filled with water as soon as used and was slow to drain. The facilities were OK for the price paid but not what you would expect.
Thanks for the feedback Neil. We’re very sorry that the standards didn’t meet your expectations. You could have messaged us and this could have been rectified. Regarding the facilities, I’m not sure how they disappointed you. There’s a Sauna, Turkish bath, hot & cold jacuzzi, jacuzzi pool with jets, bigger pool, Indoor heated jacuzzi and another small pool. Most top hotels don’t even have all these facilities in one place. I’ll take the rest of your feedback on board.
Thanks for the feedback Neil. We’re very sorry that the standards didn’t meet your expectations. You could have messaged us and this could have been rectified. Regarding the facilities, I’m not sure how they disappointed you. There’s a Saun… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe property is so amazing with the spa facilities at you're finger tips and been soo close to ocean village
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewLocation, near to Casemates Square and Marina for good choice of pubs and restaurants. Also great pools, jacuzzis, sunbeds and cabanas on roof. Good view of the runway.
Bedroom area very compact, with small wardrobe. Only one mirror in the apartment, that’s in the bathroom.
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe location was central and easy to get around
it stated on the advert you had a private pool and hot tub. This is not strictly true as you have access to a pool and a hot tub but on the 18th floor and is open to other people. So I wouldn't advertise it as private.
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewLocation
Little flies in the room. Got bite about 10 times. Dont know were they were coming from as all doors were closed.
Thanks for the review Gary. Some of the points which I think are quite dishonest. The facilities in the building are the best in Gibraltar, hot jacuzzi, sauna, Spa area, pools, Turkish bath and you seemed to have rated it a 2.5/10. I also allowed you to drop off your luggage very early and was as polite as possible. You rated the staff as a 5/10. Not sure honestly how I could have improved that.
Thanks for the review Gary. Some of the points which I think are quite dishonest. The facilities in the building are the best in Gibraltar, hot jacuzzi, sauna, Spa area, pools, Turkish bath and you seemed to have rated it a 2.5/10. I also a… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewGreat location, clean & modern.
Reviewed: 21 April 2025 · Stayed in March 2025
Verified reviewThe location was great close to everything!
No microwave No full length mirror
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe location was perfect, very easy to walk to all bars and restaurants and main sights . The public areas were immaculate, and the apartment was beautiful, very clean, comfortable and the balcony exceeded our expectations and was like an extra room.
Nothing, just wished I had more time to use the faciilities! The pools looked amazing.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewFantastic little apartment, perfect for a couple for short visits
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewCommunication was great, and it was easy to get the keys to access the property. The location was perfect ..a short stroll from the airport and Ocean Village , and very close to the city centre. Views from the balcony were amazing.
Reviewed: 2 March 2025 · Stayed in January 2025
Verified reviewLocation is perfect, really close to the airport and easily walkable (thanks to host for directions). It was also very close to the main town with several bus stops close by, as well as a variety of shops and eating places - sadly many were closed due to the season. Apartment was compact and comfortable with balcony view of airport. Bed was comfortable with clean linen. Shower was powerful. TV had lots of stations available and wifi speed was good. I didn't cook in the apartment but the kitchen was well equipped including a huge (very clean) fridge/freezer. There was also a washing machine (didn't use) and good hair dryer. Plenty of towels and toilet roll! The host, James, was really friendly with all comms before and during my stay, supplying lots of helpful information and good tips for my visit. Check in and out was simple, and I felt completely safe in and around the building.
I travelled out of season so the outdoor pools weren't in use. Whilst the majority of the apartment was clean and tidy, the bathroom would (IMHO) benefit from a really deep clean and upgrade on the sealant especially on the shower cubicle. Clearer information on payment process ahead of the visit would also have been useful to me. A couple of minor things ... there was no plug for the bathroom sink, nor back on the TV remote. The wardrobe and drawers within were hard to use due to proximity of the bedside cabinet, however there was hanging space/hooks on the utility cupboard door.
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewThe location of the appt was excellent and easy reach from the airport .also restaurants and shopping were also close by which we knew from previous visit to Gib .
Lack of contact from host to check our status, lack of cutlery and crockery or inventory to check ( only 2 of every cutlery 0nly 1 teaspoon) no television only CNN news as smart card was not registered. No information about local Thing’s such as buses , emergency numbers ,taxi numbers or any other thing of interest ! The sofa in the lounge Was so low I had trouble to stand up ! A small table and 2 chairs would be of much better use . It’s really a shame Because with a bit more attention to detail it could be a little Gem .
Hello Eileen, thanks for the feedback. You’re fully grown adults who have rented an apartment. I don't need to check on you to see if you're okay. If my guests have any issues, they raise it to me and I deal with it quite quickly. If you would have mentioned that extra cutlery was needed I would have provided it for you no problem. Regarding the TV as well, there's 30 channels that are locked and there's 250 channels that are unlocked. A quick scroll past the first channels you would have realised the other 200+ free channels. A quick message would have solved this. Regarding local numbers, a quick google search will provide you with the information. Alternatively you can always message me and I’ll be happy to help, but you didn’t. Thank you for the review but some communication from your part would have improved your stay a great deal.
Hello Eileen, thanks for the feedback. You’re fully grown adults who have rented an apartment. I don't need to check on you to see if you're okay. If my guests have any issues, they raise it to me and I deal with it quite quickly. If you wo… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewLocation
Worst check in i have ever experienced kept waiting for 35min outside, had to wait until another guest came to access properly no instructions on anything in the property and talking to another guest he pointed out we would need swipe cards to gain access to building. Security guy was exceptional let us in the parking area whilst we unloaded and sorted pass keys. Once we had sorted this out the owner who quote was busy then left a voicemail with key instructions , advice get yourself welcome pack sorted with basic instructions in at least!
Thanks for the feedback John. First of all you missed out some crucial information. You think you booked a hotel and there was a reception. You booked an apartment. You kept delaying your arrival due to your Sat Nav. I run several apartments and as you may understand I can’t be waiting for you 1-2 hours in the entrance whilst you arrive. The security was delaying with a flood and came down to open within 10 mins. Upon check out, you took more than 30-40 mins to leave the apartment. When I advised you that the cleaner had a tight schedule to clean the apartment, you started throwing the bedding out to the corridor to the cleaner. An extreme lack of respect towards the woman. Shame on you!
Thanks for the feedback John. First of all you missed out some crucial information. You think you booked a hotel and there was a reception. You booked an apartment. You kept delaying your arrival due to your Sat Nav. I run several apartment… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe apartment is beautiful with amazing views of the airport and the water. It had all the necessities required for our 3 night stay. The bed is extremely comfortable. Although we couldn't use the pools (due to close season) and we didn't use the jacuzzi, we checked these areas out and these were lovely. We loved the roof top view of Gibraltar and the airport too. We were close to Ocean Village and Casemates Square so we were central to everything we needed. James was very friendly and answered all questions quickly throughout our stay.
A mirror outside the bathroom would have been useful. We spent time relaxing in the apartment so would have liked a more comfortable sofa.
Reviewed: 26 January 2025 · Stayed in January 2025
Verified review