Staff friendly and accommodating but need to check bookings and payments first late checkouts when changing over day / evening staff as we were locked out of our room when we had paid £30 for Late checkouts

Lovely area

Stayed in July 2025

there was nothing not to like.

Room was fantastic, very spacious and quiet. Beautiful view of the Rock. Location very close to shopping centre and the Naval Base. A very pleasant 20 min walk from the airport. 5 mins to Casements.

Stayed in August 2025

Breakfast was not worth £22. Very basic British buffet style but around the corner were some cafes and a bistro that probably offered better value than the £22 of the hotel. You were paying simply for convenience

Nice and clean with cafes around

Stayed in August 2025

faulty aircon in my room

location

Stayed in August 2025

We could only find one light switch for the bathroom and it’s by the entry to the room, some 3m from the bathroom and the furthest point from the bed, which is inconvenient (particularly at night). We found the house-keeping service hit and miss. Our room was not cleaned until late afternoon, so no replenishment of water etc when we returned in the early afternoon. On the second day of our stay, the house-keeping team seemed to have been interrupted and had not cleaned or replenished the bathroom, with hand towels removed and not replaced and bin bags left on the floor. It took some time to sort this out. They appear to be short-staffed in this area. The is provided with a TV, but we found the reception was poor.

The hotel is in a great central, but quiet location above the main pedestrian street with private parking. The building appears relatively modern, with a large lounge/casual bar and dining area on the ground floor. Breakfast is served on the 8th floor with views across the city, and is a tasty buffet. There’s a pool and sun area on the same floor and gym in the basement area. The bedrooms are a good size, with shower room, tea/coffee facilities and refrigerator. The bed was very comfortable. Staff were pleasant and helpful (particularly the waiting staff in the breakfast room and at reception).

Stayed in August 2025

It was very good we had a great stay thanks

Stayed in August 2025

Breakfast was too expensive

Location was excellent.

Stayed in July 2025

Every time I ordered a drink in lobby bar they said they were out. This happened 5 times! I also found a large piece of glass in my bed and then two more on the floor. We never broke anything so I assume an accident happened while cleaning but hotel argued this was not possible. I took pictures to show them and brought the largest piece from my bed sheet to the front desk the first morning. Found the other glass the next morning. The hotel made no attempt to rectify other than staff apologies. Management should have interviewed and intervened.

Location was perfect for us near old town and most restaurants. Rooms were very lovely all with a small balcony. The pool area was so clean and enjoyable. The staff were all friendly but always prefaced their answers with “I am very new here so I am not sure”. Would recommend for location.

Stayed in August 2025

Bar service by pool very poor didn't know what he was doing also bar on ground floor badly serviced need more staff

Roo m s lovely reception goodp

Stayed in July 2025

Everything was great.

The staff was friendly and very professional. The room was beautiful and comfortable. We had a beautiful view.

Stayed in July 2025

None

Everything was wonderful. The staff very friendly and polite, the room spacious and clean, the bed comfortable and the location was great.

Stayed in July 2025

The pool area is very small.

The hotel is in an excellent location just one street away from the main shopping street. The bedroom was large and comfortable.

Stayed in July 2025

TV coverage

All was excellent quality and we felt well looked after

Stayed in July 2025

No real refrigerator in room. The A/C went out very often.

Staff very accommodating

Stayed in June 2025

N/a

It’s always a pleasant stay.

Stayed in May 2025

I know that staff shortages are the norm in the hotel trade but it was difficult catching the bar staffs eye for servicere however they were always friendly and efficient.

Breakfast was excellent with variety of choices. The staff were pleasant and friendly.

Stayed in June 2025

None

Super clean , spacious and beautiful

Stayed in June 2025

Conveniently positioned

Stayed in May 2025

Cleaning organisation not amazing.. late check in and then knocked on our door at 9:30 in the morning to see if we was ready to leave….

Very comfortable and great location

Stayed in June 2025

Hotel staff were always friendly,location off hotel great

Stayed in June 2025

All good

Rooms are beautifully appointed and all very newly refurbed ....with super comfy beds! Bathroom equipped with separate walk in shower which is very practical...... Breakfast is actually fairly good value.......plenty of options to cater for everyone......and of course they have the good old British Teapot!!

Stayed in May 2025

Nothing really

Fantastic quality upscale hotel in center of town, not far from Rock Gibraltar cable car and not far from Ocean Village Marina with seaside restaurants, which we had. Staff help and friendly, rock with view of rock. Pool deck on eighth floor and breakfast in mornings were very pleasant. The beds were very comfortable.

Stayed in May 2025

Comfortable

Stayed in May 2025

Some of our towels had holes in - that needs to be checked

The location was perfect , the staff friendly and helpful - we would recommend staying there when visiting Gibraltar

Stayed in May 2025