Reviews of The Pelican Hotel Cantonments Accra 4 stars
Cantonments Road, Cantonments, Accra, Ghana
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewNew, clean hotel, friendly staff with excellent customer service.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewStaff were lovely! They were welcoming and so helpful. It isn’t far from the airport The food was good and the tilapia delicious.
Bathroom fittings haven’t been thought through. The towel rail and hooks were too high. The wardrobe wasn’t adequate for long dresses so I had to hang them on the outside of the wardrobe doors. They should make sure staff do an inventory after guests leave. We had no cups for tea and housekeeping couldn’t find any.
Dear Pamela, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your feedback. We are so happy to hear that you had a pleasant stay and that our lovely staff were so welcoming and helpful. We're also delighted you enjoyed our food, especially the delicious tilapia, and found our location convenient for the airport. We sincerely apologize for the issues you experienced with the room's fittings and amenities. We have taken note of your comments regarding the towel rail and wardrobe, and we will certainly consider this valuable feedback as we continue to improve our guest rooms. We are also very sorry that we were unable to provide you with cups for tea and that our housekeeping team was not able to assist you in that moment. We are reinforcing our inventory procedures with our staff to ensure this does not happen again. We truly appreciate you bringing these matters to our attention. We hope to have the pleasure of welcoming you back for a truly flawless experience. Warm Regards, General Manager Philippe W. Hitti
Dear Pamela, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your feedback. We are so happy to hear that you had a pleasant stay and that our lovely staff were so welcoming and helpful. We're also delighted you enjoy… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe property was very clean.
The hot water system not working right during my stay.
Dear Karen, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your review. We are happy to hear that you found the hotel very clean, the staff friendly, and the breakfast good. Your kind words are a great encouragement to our team. However, we are sincerely sorry to learn that you had an issue with the hot water system during your stay. Please accept our deepest apologies for this inconvenience. Providing a comfortable and seamless experience is our top priority, and we have immediately notified our maintenance team to ensure this issue is fully resolved. We value your feedback and hope to have the opportunity to welcome you back for a flawless stay with us. Best Regards, General Manager Philippe W. Hitti
Dear Karen, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your review. We are happy to hear that you found the hotel very clean, the staff friendly, and the breakfast good. Your kind words are a great encouragement to … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was Amazing and so were the welcome snacks! The rooms were clean and comfortable beds.
Dear Selasi, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your fantastic review and for choosing to stay with us. We're so happy to hear you had an "amazing stay" and found our rooms to be so clean and comfortable. It's especially wonderful to know that you loved our breakfast and the welcome snacks. Our team takes great pride in offering a wide variety of delicious options, and it's so rewarding to hear that it was your favorite part of your stay. We look forward to welcoming you back to The Pelican Hotel for another amazing experience! Best Regards, General Manager Philippe W. Hitti
Dear Selasi, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your fantastic review and for choosing to stay with us. We're so happy to hear you had an "amazing stay" and found our rooms to be so clean and c… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewFrom entering into the hotel until leaving, there was no point when we found any reason to complain. The front desk staff especially Mr Michael, Fausiana (I hope I've spelt that right) and Olivia were awesome. The porters and other ground staff including in the restaurant were cheerful, polite and very helpful. The food in the restaurant was also very good. The hotel itself was clean and all facilities were above expectations., Overall the hotel services were great, but most impressive was the customer service, which was exceptional. We would definitely book rooms here in the future when we visit Ghana again. Thank you very much to all for making our stay memorable.
We did not find anything to dislike!
Dear Morenike, Greetings from The Pelican Hotel Cantonments Accra! Thank you so much for your truly exceptional review and for choosing to stay with us. We are absolutely thrilled to hear that from the moment you arrived until the moment you left, your experience was nothing short of wonderful. Your kind words about our staff mean the world to us. We will be sure to pass on your special commendations to Mr. Michael, Fausiana (and we're so glad you gave it your best shot!), and Olivia. Our porters and restaurant team will also be delighted to know that their cheerful and helpful service made such a positive impact on your stay. We take great pride in our facilities, the cleanliness of our hotel, and the quality of our food, and we're so pleased to hear that all your expectations were not just met, but exceeded. What a joy to know that our commitment to providing exceptional customer service made your stay a memorable one. We look forward to welcoming you back to The Pelican Hotel Cantonments Accra on your next visit to Ghana. Best Regards, General Manager Philippe W. Hitti
Dear Morenike, Greetings from The Pelican Hotel Cantonments Accra! Thank you so much for your truly exceptional review and for choosing to stay with us. We are absolutely thrilled to hear that from the moment you arrived until the moment … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat pool, furnishings, lobby and gym. The bed and pillows were excellent. Love the smart TVs with access to streaming. The balcony was a nice size.
My room could have been cleaner when I checked in and the shower leaked a lot of water. Very small room is fine for solo travelers but would be difficult for couples or families.
Dear Allison, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your wonderful review and for taking the time to share your experience with us. We're so pleased to hear that you had a great time enjoying our pool, lobby, and gym, and that you loved our excellent beds and pillows, smart TVs, and balcony. However, we are very sorry to learn that your room's cleanliness and the leaking shower did not meet our high standards. Please accept our sincere apologies for these oversights. We've immediately addressed these issues with our housekeeping and maintenance teams to ensure they are fully resolved. We also appreciate your feedback regarding the room size. We have a variety of room types and would be happy to help you find a larger one on a future visit that would be more comfortable for couples or families. We hope to have the pleasure of welcoming you back soon for another stay with a truly perfect experience. The Best, General Manager Philippe W. Hitti
Dear Allison, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your wonderful review and for taking the time to share your experience with us. We're so pleased to hear that you had a great time enjoying our pool, lobb… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFriendly staff. Great location. And comfortable.
Water for shower wasn’t hot
Dear Rimbert, Greetings from The Pelican Hotel Cantonments Accra! Thank you for taking the time to share your feedback. We are very glad to hear that you enjoyed our friendly staff, great location, and the overall comfort of your stay. However, we are sincerely sorry to learn that the shower water was not hot. Please accept our deepest apologies for this inconvenience. We have already addressed this issue with our maintenance team to ensure it does not happen again. We value your feedback as it helps us to improve. We are committed to providing a flawless experience for all our guests and would love the opportunity to welcome you back for a truly perfect stay. Best Regards, General Manager Philippe W. Hitti
Dear Rimbert, Greetings from The Pelican Hotel Cantonments Accra! Thank you for taking the time to share your feedback. We are very glad to hear that you enjoyed our friendly staff, great location, and the overall comfort of your stay. H… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI stayed in the junior suite, the rooms were well designed and furnished. The staff were super polite and helpful. Special shout out to the reservations manager Gifty who went above and beyond to make our stay a most pleasant experience. The complementary airport pickup and drop off service was comfortable and on time. The hotel is conveniently located in the middle of town, and very close to major tourist attractions in Accra. Regardless, the premises itself was very quiet and provides a relaxing, serene, escape, right in the middle of town! Overall, it was such a great experience!
The hotel food was very good! The buffet breakfast options were robust and varied nicely day to day. However, I recommend that the in-Dining menu could be expanded further to offer more variety.
Dear Muhammad-Mujtaba, Greetings from The Pelican Hotel Cantonments Accra! Thank you so much for your wonderful review and for choosing to stay with us. We are delighted to hear you had such a great experience in our junior suite and that you found the rooms and furnishings to your liking. It truly makes our day to hear about the positive interactions you had with our team. We'll be sure to pass along your kind words to all our staff, and a special shout-out to Gifty, our reservations manager. She will be thrilled to know her efforts made such a difference in your stay. We're also glad you found our complimentary airport service comfortable and convenient. We take great pride in offering a quiet and serene escape right in the middle of Accra's vibrant city, and we're so happy that you were able to enjoy that unique combination. It's also fantastic to hear that you enjoyed our varied buffet breakfast. We've taken note of your valuable suggestion to expand our in-dining menu and will certainly consider this as we continue to improve our offerings. We look forward to welcoming you back to The Pelican Hotel Cantonments Accra for another peaceful and memorable stay. Warm Regards, General Manager Philippe W. Hitti
Dear Muhammad-Mujtaba, Greetings from The Pelican Hotel Cantonments Accra! Thank you so much for your wonderful review and for choosing to stay with us. We are delighted to hear you had such a great experience in our junior suite and that… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation was nice. Staff splendid
Nothing
Dear Valued Guest, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your kind review! We’re so glad you enjoyed our location and had a positive experience with our staff. We truly appreciate your feedback and look forward to welcoming you back soon! Best regards, Philippe W. Hitti General Manager
Dear Valued Guest, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your kind review! We’re so glad you enjoyed our location and had a positive experience with our staff. We truly appreciate your feedback and look forward… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewVery clean and excellent amenities. Very helpful staff
Not applicable
Dear Vincent, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your wonderful review! We’re thrilled to hear that you had an excellent stay and enjoyed the cleanliness, amenities, and helpfulness of our staff. Your feedback means a lot to us. We look forward to welcoming you back on your next visit! Best regards, Philippe W. Hitti General Manager
Dear Vincent, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your wonderful review! We’re thrilled to hear that you had an excellent stay and enjoyed the cleanliness, amenities, and helpfulness of our staff. Your feedba… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewThe location was great and the design and overall finishing of the hotel was excellent. We stayed in a suite and the cooker, microwave and fridge were of a very high standard.
The only negative was that there was an issue with the electric during our stay, it kept on going off continuously. Eventually, after a day or two it was resolved and the staff were very apologetic for the inconvenience caused.
Dear Nathan, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your kind review. We’re thrilled to hear that you enjoyed the hotel’s location, design, and the high standard of amenities in your suite. We truly appreciate your understanding regarding the electrical issue, and we’re glad to hear it was resolved. We apologize again for the inconvenience and are grateful for your patience. We hope to welcome you back for an even better experience on your next visit! Best regards, Philippe W. Hitti General Manager
Dear Nathan, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your kind review. We’re thrilled to hear that you enjoyed the hotel’s location, design, and the high standard of amenities in your suite. We truly appreciate y… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewI was not really impressed by the breakfast.
More variety of foods.
Dear Anota, Greetings from The Pelican Hotel Cantonments Accra! Thank you so much for sharing your experience. We’re thrilled to hear that you had a lovely stay overall, and we would be delighted to welcome you back in the future. Your feedback about breakfast is greatly appreciated, and we will certainly take your suggestions for more variety into consideration. We look forward to providing you with another memorable stay when you return! Best regards, Philippe W. Hitti General Manager
Dear Anota, Greetings from The Pelican Hotel Cantonments Accra! Thank you so much for sharing your experience. We’re thrilled to hear that you had a lovely stay overall, and we would be delighted to welcome you back in the future. Your fe… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewWas a great short one night stay. Initially was put in the wrong room but this was quickly rectified. Staff were helpful and friendly.
Breakfast could have been better. Hot options were limited.
Dear Wendy, Greetings from The Pelican Hotel Cantonments Accra! Thank you for sharing your experience with us. We’re delighted to hear that you had a pleasant stay and that our team was able to assist in resolving the room issue quickly. We appreciate your kind words about our helpful and friendly staff. We also value your feedback on breakfast and will certainly look into expanding our hot options to better meet our guests' expectations. We hope to have the opportunity to welcome you back for another stay soon! Best regards, Philippe W. Hitti General Manager
Dear Wendy, Greetings from The Pelican Hotel Cantonments Accra! Thank you for sharing your experience with us. We’re delighted to hear that you had a pleasant stay and that our team was able to assist in resolving the room issue quickly. … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewBeautiful new hotel. Even the teenagers who traveled with us were very happy and impressed.
Dear Dawn, Greetings from The Pelican Hotel Cantonments Accra! Thank you so much for your wonderful feedback. We’re thrilled to hear that both you and your teenagers had a great experience with us. It’s always a pleasure to know that everyone, from all ages, was impressed with our facilities. We hope to welcome you all back again soon! Best regards, Philippe W. Hitti General Manager
Dear Dawn, Greetings from The Pelican Hotel Cantonments Accra! Thank you so much for your wonderful feedback. We’re thrilled to hear that both you and your teenagers had a great experience with us. It’s always a pleasure to know that ever… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI recently stayed here for 11 nights and I must say, from start to finish the experience was fantastic. The hotel is located in a nice area, its very secure, the rooms are massive, and the food is amazing! Breakfast was fantastic. I requested cold chocolate once for breakfast and the following days, James and Ebenezer would make it for me without me even asking. The pancakes were fresh and were always served with a smile. The restaurant has really good food, although the menu is small. Anna and Bless used to look after me. One night, I was feeling a curry and rice and, even though its not on the menu, Anna spoke to the chef for me and was able to make it happen. Room service was always very fast and Ibrahim would always ensure I had everything I needed. Bismarck, the legend! We used to catch up during breakfast and when I would come back from the office, sharing a laugh or too together. Overall, I thoroughly enjoyed my stay here. What made it really special was the people. Everyone was so friendly and welcoming. I really enjoyed getting to know everyone during my stay. Thank you! TK
- menu could have been a bit bigger but, that being said, the food was delicious!
Dear Tufail, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your wonderful and detailed review of your 11-night stay at The Pelican Hotel Cantonments, Accra! We’re thrilled to hear you enjoyed the spacious rooms, secure location, and especially the breakfast experience. It’s fantastic that James, Ebenezer, Anna, Bless, Ibrahim, and Bismarck made your stay truly memorable with their warm and personalized service. We appreciate your feedback about the menu variety and we're definitely expanding it to better serve our guests. Your kind words about our team and the overall experience mean a lot to us. We look forward to welcoming you back soon! Best Regards, Philippe W. Hitti General Manager
Dear Tufail, Greetings from The Pelican Hotel Cantonments Accra! Thank you for your wonderful and detailed review of your 11-night stay at The Pelican Hotel Cantonments, Accra! We’re thrilled to hear you enjoyed the spacious rooms, secure… Show more