Reviews of The Highbridge Guest Lodge 2 stars
9 Stream Street, East Legon. Accra , Accra, Ghana
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Reviewed: 7 November 2024 · Stayed in October 2024
Verified reviewReviewed: 30 April 2024 · Stayed in April 2024
Verified reviewReviewed: 24 April 2024 · Stayed in March 2024
Verified reviewReviewed: 17 April 2024 · Stayed in March 2024
Verified reviewReviewed: 29 March 2024 · Stayed in March 2024
Verified reviewThe location, the rooms and building was superb 👌 the staff were very friendly and helpful. Rooms were very clean.
Nothing...everything was great
Many Thanks for your very kind review. It was a pleasure hosting you and your family and wee look forward to hosting you in the future.
Reviewed: 5 January 2024 · Stayed in December 2023
Verified reviewlocation, room size
A receptionist charged me in dollars when I explicitly stated I wanted to be charged in local currency. Review your payments before leaving the hotel!!!
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewBreakfast was great, room was very clean
Water supply was terrible, dstv channels were not available in the room, Staff kept making promises they were not planning on keeping. Was given a lower room than what I booked for but made to pay for the higher room.
Setting the records straight. You booked for an executive room and you stayed in an executive room for the one night you spent at the facility. The records are available. It is therefore false for you to say that you were given a lower room and made to pay for a higher room. Do not tarnish our reputation by these untruths. The DSTV channels were working as the time you were at Lodge and were accessed by all other guests. You explained you had challenges accessing them. Our staff offerred to assist you but you declined saying your partner was still asleep and you did not want to disturb her. There was no water issue at the Lodge during your one night stay. Other guests were at the facility and have not made these allegations against us. We can admit their was a temporary low water pressure due to low voltage from the power company which temporarily affected the speed of flow of the water. Other than the temporary low pressure which was beyond our control, water was available during your one night stay.
Setting the records straight. You booked for an executive room and you stayed in an executive room for the one night you spent at the facility. The records are available. It is therefore false for you to say that you were given a lower… Show more
Reviewed: 13 October 2023 · Stayed in October 2023
Verified reviewReviewed: 10 April 2023 · Stayed in March 2023
Verified reviewReviewed: 30 January 2023 · Stayed in January 2023
Verified reviewReviewed: 31 December 2022 · Stayed in December 2022
Verified reviewReviewed: 11 December 2022 · Stayed in December 2022
Verified reviewthe location, the staff were very polite and helpful
the pillows were stained and I think they should put a pillow protector on their pillows. Also I asked for an iron and staff ironed by corking the first day but I was presented with a bill when I asked for my clothes to be ironed again but this was not communicated and customers should be made aware or provided with our own iron.
Reviewed: 25 November 2022 · Stayed in November 2022
Verified reviewRooms were very clean
Limited food available and very expensive Construction noises Service not really professional
Whilst we appreciate the feedback from guests as it helps to make us better. We however are of the view that some comments need to be objective and contextual. We therefore categorically state that no single dish at our property costs more than $5.00 for a full meal. With items like sandwiches costing around $2.00. We can't speak for the guests expectations as to food prices in Africa, but please note that these prices haven't changed in about a year even though prices of all items have considerably increased over the past months and this situation is not peculiar to Ghana alone. I'm near certain that we are the only property which has not increased its food prices during this time. So we must be commended for that. Just to also correct the impression that no construction is presently going on at our property and that whatever construction noise may have been heard by the guest is from surrounding property which we have no controlled over as it is within their right to undertake construction. This is also not peculiar to Ghana.
Whilst we appreciate the feedback from guests as it helps to make us better. We however are of the view that some comments need to be objective and contextual. We therefore categorically state that no single dish at our property costs more… Show more
Reviewed: 15 September 2022 · Stayed in August 2022
Verified review