Reviews of PRESTIGE Guesthouse ,Ksi
AK 8196588, Kumasi, Ghana
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewA very nice and cozy place. Felix the receptionist was very helpful and kind. I loved the aesthetics of the place also.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe place is nice with the cultural designs
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewFood
Thank you for your review. We are happy you did enjoy your stay and our food. We hope to see you again. J.Marfo Manager
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe property wasn’t clean, I have no idea why it had such a high rating. On top of this, Booking.com is a scammer. My credit card was charged almost £200 in another currency (Bharat) when the booking was around 48 USD which I paid at the hotel. I’ve tried contacting Booking.com to get the situation resolved, the call centre is AI (useless) and the chat which says a customer service agent will respond in 24 hours, hasn’t contacted me and it’s been 4 days. I will never use this site again, the reviews can’t be trusted and Booking.com is making fraudulent charges on people‘s credit cards!!! Stay away from Booking.com!
The floors and surfaces had thick layers of dust in the corners. The bathroom was grimy. The toilet had stains, I don’t even want to know what it was. There was an insect crawling in the bathtub. The room is in need of a deep clean not just changing the sheets and a quick wipe down!
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewNice place, professional staff.
thank you for your recommendation and appreciation of our professional staff. J.Marfo manager
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewGood reception from Mr. Felix. Room was clean and the place was calm
Your review is truly wonderful, thank you! It brings us joy to hear that you had a wonderful stay with us. Our team works diligently to make every guest feel comfortable, as demonstrated by Mr. Felix's warm reception. We're glad you appreciated the cleanliness of your room and the peaceful atmosphere of our hotel. We are eagerly anticipating your return! J.Marfo manager
Your review is truly wonderful, thank you! It brings us joy to hear that you had a wonderful stay with us. Our team works diligently to make every guest feel comfortable, as demonstrated by Mr. Felix's warm reception. We're glad you appreci… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe place is quiet ,safe and very good comfort They have effective staff
Your kind words mean a lot to me! It brings us joy to hear that your experience with us was positive and that you will recommend us to others. Our goal is to create a quiet, secure, and comfortable environment, and it's wonderful to know that we've met your expectations. Our staff work hard to ensure our guests feel welcome and supported, so it's wonderful to hear they're effective in their roles. We appreciate your support and look forward to serving you again!" J.Marfo Manager
Your kind words mean a lot to me! It brings us joy to hear that your experience with us was positive and that you will recommend us to others. Our goal is to create a quiet, secure, and comfortable environment, and it's wonderful to know th… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReported an issue of water not being able to flow in the bathroom of Room 1. I was told it would be worked but it was never done till I left, there is no consistency in the taste of the food too.
Thank you for sharing your feedback about your recent stay. We're sorry to hear that the issue with the water flow in your bathroom wasn't resolved during your stay, despite reporting it. We'll look into this to ensure our maintenance team follows up on such issues promptly. Regarding the food, we apologize if the taste wasn't consistent to your liking. We'll pass on your feedback to our kitchen team to work on consistency. We appreciate your input and hope to serve you better in the future. J.Marfo Manager
Thank you for sharing your feedback about your recent stay. We're sorry to hear that the issue with the water flow in your bathroom wasn't resolved during your stay, despite reporting it. We'll look into this to ensure our maintenance team … Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewTHE BREAKFAST WAS EXCEPTIONAL
THE ROOMS SHOULD HAVE BEEN BIGGER
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 April 2025 · Stayed in January 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe price.
The extremely soft mattress and hard pillows, being bitten by insects in bed (maybe bed bugs), and dead insects on the floor.
Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewThe place was really nice and the staff was very helpful! Thank you especially to Emmanuel and Felyx for helping us arrange a trip and being so kind!
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewIt is a cool place. The receptionists are good. Keep it up guys.
The tv channels didn’t give much options for entertainment
Thank you for choosing to stay with us and for taking the time to share your review! We're thrilled to hear that you found our accommodation budget-friendly and cool. We're also delighted that our receptionists provided you with good service. We'll definitely pass on your encouragement to keep up the good work! Regarding the TV channels, we apologize for the limited options. We'll take your feedback into consideration and explore ways to expand our channel selection for future guests. Thanks again for your review, and we hope to welcome you back soon. J.Marfo manager
Thank you for choosing to stay with us and for taking the time to share your review! We're thrilled to hear that you found our accommodation budget-friendly and cool. We're also delighted that our receptionists provided you with good servi… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified review