Reviews of Lancaster Kumasi City 4 stars
Kumasi, Kumasi, Ghana
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPlease I would like a recognition letter for sending my partners and myself all the time to Lancaster either burkina or Ghana
I didn't like the fact since now I have not received any recognition letter. You need to change some stuffs in room 1406 Lancaster kumasi
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewcentral location , facilities were good
the gym was not available, the pool comes with a price
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewI love the greenery and view and amazing staff
I think the shower situation could be a little better, it’s no room to really move inside.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewLocation
Front Desk staff
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe location was excellent and the breakfast was also great.
Need to renovate
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewExcellent all round. The location was ideal.
Cannot think of anything.
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewI love their pool.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in May 2025
Verified reviewThe breakfast was very good
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewIs more like the home
Staff
Dear Guest, We are glad you had a pleasant service experience and carried with you a wonderful memory of Lancaster Kumasi City Hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. G. Owusu (Guest Service Manager)
Dear Guest, We are glad you had a pleasant service experience and carried with you a wonderful memory of Lancaster Kumasi City Hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewgood location
staff need to be more proactive - receptionists can be nicer more communicative :)
Dear Guest, We are truly sorry that we did not meet the promised service standards and would like to apologize for this. Your valuable comments will be shared with the team and we will make all efforts to ensure that - if you give us an other opportunity to welcome you - the next stay will be to your utmost satisfaction. G. Owusu (Guest Service Manager)
Dear Guest, We are truly sorry that we did not meet the promised service standards and would like to apologize for this. Your valuable comments will be shared with the team and we will make all efforts to ensure that - if you give us an oth… Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewEverything was good. Security excellent
The price was too high for single bed room
Dear Guest, Thank you for highlighting your observations in regards to our service. It is only from feedback of valued guests such as yourself that we are able to identify the lapses in our service levels and product as we persist in our journey towards continuous improvement. G. Owusu (Guest Services Manager)
Dear Guest, Thank you for highlighting your observations in regards to our service. It is only from feedback of valued guests such as yourself that we are able to identify the lapses in our service levels and product as we persist in our j… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewRooms are comfortable but old . Pool is nice
WiFi
Dear Guest, Thank you for selecting our hotel for your stay in Kumasi and do appreciate your time taken to write a review. We appreciate your comment on getting value for money and we would like to assure you that we are putting measures in place to ensure our guest are always satisfied. We look forward to the pleasure of welcoming you again. G.Owusu (Guest Service Manager)
Dear Guest, Thank you for selecting our hotel for your stay in Kumasi and do appreciate your time taken to write a review. We appreciate your comment on getting value for money and we would like to assure you that we are putting measures in… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewIt was okay
I chose a room with a pool view. I was given something else. Aside that everything was good