Reviews of Kempinski Hotel Gold Coast City 5 stars
PMB 66 - Ministries, Gamel Abdul Nasser Avenue, Ridge - Accra, Accra, Ghana
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI had a very relaxing stay at this hotel – it’s the perfect place to unwind. The pool area is beautiful and great for lounging, and the breakfast buffet was absolutely delicious and impressively large with a wide variety of options. The staff were incredibly attentive and helpful throughout my stay – truly one of the highlights of the experience. However, the interior could use a bit of a refresh, as some areas feel a little outdated. Unfortunately, I also forgot my hat in the hotel and it couldn’t be found. That was a bit disappointing, and I suspect it might have been due to some delays or miscommunication between departments. Overall, still a great stay and I’d happily return!
Dear valued guest, Thank you for your wonderful feedback regarding your recent stay at our hotel. We're delighted to hear you had an excellent experience. We note your comment about the aging property. Your satisfaction is our top priority, and we appreciate you choosing us for your visit to Accra. We hope to welcome you back to Accra! Best regards, Etienne
Dear valued guest, Thank you for your wonderful feedback regarding your recent stay at our hotel. We're delighted to hear you had an excellent experience. We note your comment about the aging property. Your satisfaction is our top priority,… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewVery incompetent, impolite and unwelcoming staff at the reception.
Dear guest, Thank you for sharing your feedback. We sincerely apologize that your experience with our reception staff did not meet your expectations. We take these concerns seriously and will use your comments to improve our service. We hope to welcome you back to Accra! Best regards, Etienne
Dear guest, Thank you for sharing your feedback. We sincerely apologize that your experience with our reception staff did not meet your expectations. We take these concerns seriously and will use your comments to improve our service. We hop… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGreat facilities/spa,pool, restaurants and rooms
Carpet in hallways
Dear Ama, Thank you for your review. Your positive comments about our various facilities are appreciated as we try our best to upkeep the hotel. We also appreciate your feedback about the carpets in the hallways. This has been passed on to the relevant departments for review. Thank you once again and we look forward to welcoming you back to the property soon! Best Regards, Scott Law Front Office Manager
Dear Ama, Thank you for your review. Your positive comments about our various facilities are appreciated as we try our best to upkeep the hotel. We also appreciate your feedback about the carpets in the hallways. This has been passed o… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewFacility is beautiful
Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay at our hotel. We're delighted to hear you had an excellent experience. Your satisfaction is our top priority, and we appreciate you choosing us for your visit to Accra. We hope to welcome you back to Accra! Best regards, Etienne
Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay at our hotel. We're delighted to hear you had an excellent experience. Your satisfaction is our top priority, and we appreciate you choosing us for your vis… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewGood facilities
The service is one of the worst I have experienced in a 5-star hotel, anywhere in the world. The staff are focused on white people, VIPs and celebrities. If you order water, you will call 5 or 6 times. And the water probably wont come. They attempted to fine me $500 for smoking in the room (I don't smoke), they also attempted to charge me for an external phone call, that i didnt make.
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are sorry to hear that your experience did not meet your expectations. Providing excellent service to all our guests is very important to us, and we take your comments seriously. We are reviewing your feedback with our team to ensure we address these concerns. We hope to welcome you back to Accra! Best regards, Etienne.
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are sorry to hear that your experience did not meet your expectations. Providing excellent service to all our guests is very important to us, and we take your co… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe lady at the check-in, Horlali, was super friendly
The hotel did not have an adaptor for my phone
Dear Guest, We're happy to hear you had a good stay at our hotel. Your positive feedback is greatly appreciated, and we strive to provide a comfortable experience for all our guests. We will look into the phone adaptors. We hope to welcome you back to Accra! Best regards, Etienne
Dear Guest, We're happy to hear you had a good stay at our hotel. Your positive feedback is greatly appreciated, and we strive to provide a comfortable experience for all our guests. We will look into the phone adaptors. We hope to welcome … Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewI loved absolutely everything!!! The decor and setup of the rooms and hotel facilities, the hospitality of every single staff encountered and the great service offered.
Oh nothing at all, I loved it
Dear Guest, That's wonderful to hear you enjoyed your stay so much! We're delighted you appreciated our hotel facilities, and our hospitality. We hope to welcome you back to Accra! Best regards, Etienne
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe room, breakfast and the gym were all very good.
Some of the staff were a little miserable and unhappy looking.
Dear Guest, Thank you for sharing your valuable feedback regarding your recent stay. We're delighted to hear you enjoyed the room, breakfast, and gym facilities. We are disappointed that some interactions with our staff did not meet your expectations, and we are addressing this internally. We hope to welcome you back to Accra! Best regards, Etienne.
Dear Guest, Thank you for sharing your valuable feedback regarding your recent stay. We're delighted to hear you enjoyed the room, breakfast, and gym facilities. We are disappointed that some interactions with our staff did not meet your ex… Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewLocation
Dirty balcony, not possible to use the balcony
Dear Guest, Thank you for your feedback on your recent stay! We note your comment on the balcony. We will work on it and fix the issue. We hope to welcome you back to Accra! Best regards, Etienne
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewEverything about the hotel from facility to service was top notch They listen , their staff were always friendly and willing to help and they did
Nothing really
Dear Guest, Thank you for your feedback regarding your recent visit. We are pleased to hear that you found our services and amenities as per your expectations. We'd love to welcome you back in our hotel again soon! Best regards, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent visit. We are pleased to hear that you found our services and amenities as per your expectations. We'd love to welcome you back in our hotel again soon! Best regards, Hotel … Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified review