Reviews of Amazing Grace Hotel & Suites 3 stars
Anum Tessa Avenue Adjiringanor - East Legon, Accra, Accra, Ghana
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Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe driver who picked us up and took us back was very nice. The breakfast was also nice
Poor communication with the staff, bathroom was dirty and very rusty. Air conditioning didn't work at all, the bed was very uncomfortable felt like I was sleeping on a floor. The pictures look way better than in person
Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the service from our driver and the breakfast during your stay. However, we sincerely apologize for the shortcomings you encountered with the cleanliness, maintenance, and comfort of the room. This is not the level of service we aim to provide, and we truly appreciate your honest feedback as it helps us identify areas for improvement. Please know that we’ve addressed your concerns with our team to ensure better communication, thorough cleaning, and proper maintenance of our facilities moving forward. We hope you’ll consider giving us another opportunity to provide you with a much-improved experience in the future. If there’s anything else you’d like to discuss, please don’t hesitate to reach out. We value your feedback and would love to make things right. Best regards,
Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the service from our driver and the breakfast during your stay. However, we sincerely apologize for the shortcomings you encountered with th… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewGood breakfast. Relaxing environment. Welcoming staff.
Uncomfortable bed, a bit hard. Wall stickers were tearing off.
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast, relaxing environment, and the welcoming attitude of our staff, it’s always our goal to make guests feel at home. At the same time, we sincerely apologize for the discomfort you experienced with the bed and the condition of the wall stickers. Your comments are invaluable to us, and we’ll address these issues promptly to ensure a more comfortable stay for future guests. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back for an even better experience. Please don’t hesitate to reach out if there’s anything we can do to make your next stay more enjoyable.
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast, relaxing environment, and the welcoming attitude of our staff, it’s always our goal to make guests feel at home. At the s… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewProfessionalism
Nothing
Thank you for your kind words, We strive to maintain the highest standards of professionalism in everything we do, and we’re delighted to hear that it made a positive impression on you at AG Hotel and Suites. We truly appreciate your feedback and look forward to serving you again.
Thank you for your kind words, We strive to maintain the highest standards of professionalism in everything we do, and we’re delighted to hear that it made a positive impression on you at AG Hotel and Suites. We truly appreciate your feedba… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewThe staff very friendly and welcoming. The location was ok for me.
The breafast lacks variety. For me, I could have only chosen toasted bread, eggs and sausage resulting in not having breakfast for quite a few days, which was paid for in the package. Whats on the menu was never available so I had to start eating out at other restaurants in the area. Little to no wifi and when you do get connection, it cuts off after a few seconds or the most 2-3 minutes, then you have to continuously reconnect and hope for the best. This was reported, but was only given a wifi router the last 2 days of my trip Lighting issues in the room - was in darkness for almost 5 hours unable to sleep because of the heat as the AC and light were not working. Reported it and was moved to another room in the middle of the night. In the new room they relocate me, there was no running water the following morning, so I had to use bottled water to wash my face and brush my teeth. No bath until they fixed the issue which was ok. AG Hotel & Suites really need to update their information on booking.com as what is advertise on the web site is not what you find at the hotel. For example, the advertise there is a swimming pool but it was not in operation for the entire duration of my trip. They stated they have two restaurants but there is only one small restaurant with a seating capacity of may be 20 people, there is no bar as advertised on the website. I was told the bar and the second restaurant closed down about 5 years ago...and the list goes on, but these are the major ones that impacted me alot.
Dear Julian, Thank you for taking the time to share your detailed feedback about your recent stay at AG Hotel & Suites. We sincerely appreciate your kind words about our friendly and welcoming staff, as well as your understanding regarding our location. We deeply regret the inconveniences you experienced during your stay, particularly with the breakfast variety, WiFi connectivity, lighting and AC issues, and the misinformation on our booking platforms. Please accept our apologies for the challenges you faced—this is certainly not the level of service we aim to provide. Regarding the concerns you raised, we would like to clarify that some areas of the hotel, including certain rooms and amenities, were undergoing renovation during your stay, which may have contributed to these lapses. For instance, the WiFi issue was promptly addressed upon your report, and we provided a router to improve your experience. We also apologize for the temporary closure of the swimming pool and the discrepancies in advertised facilities, such as the bar and second restaurant. Your feedback is invaluable, and we are actively reviewing our online information to ensure accuracy moving forward. Your comfort is our priority, and we regret that the room relocation and water issues further impacted your stay. We are addressing these operational gaps to prevent recurrence. We truly value your patronage and hope for another opportunity to welcome you back and deliver the seamless, enjoyable experience you deserve. If your travels bring you to the area again, please reach out to us directly.....we’d love to make it right. Warm regards, Millicent Akofa. AG Hotel Manager.
Dear Julian, Thank you for taking the time to share your detailed feedback about your recent stay at AG Hotel & Suites. We sincerely appreciate your kind words about our friendly and welcoming staff, as well as your understanding regar… Show more
Reviewed: 12 March 2025 · Stayed in February 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewEverything
None
Thank you so much for coming! We truly appreciate your visit and are delighted to have you here. You are always welcome at the AG Hotel—we look forward to hosting you again whenever your travels bring you this way. Safe travels until we see you next
Thank you so much for coming! We truly appreciate your visit and are delighted to have you here. You are always welcome at the AG Hotel—we look forward to hosting you again whenever your travels bring you this way. Safe travels until we see… Show more
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewThe friendliness of the staff and security.
The fact that the swimming pool was never filled with water for swimming. Your gym was also not operation to enable me exercise. I had to break my schedules for exercise.
Dear Emmanuel, I apologize for the inconvenience you experienced during your stay with us. I'm sorry to hear that you were unable to use the swimming pool, but I would like to clarify that it was under maintenance during your visit. Unfortunately, this meant that it was not available for use. Regarding the gym, I'm surprised to hear that you were unable to use it. Our gym is actually in full operation, and I'm not sure why you were unable to access it. I'll look into this matter further to ensure that our facilities are always available to our guests. I do appreciate your kind words about the friendliness of our staff and security team. We take pride in providing excellent service, and I'm glad to hear that they made a positive impact on your stay. Once again, I apologize for the issues you encountered, and I hope you will give us another chance to serve you better in the future. Best regards, Manager(AG Hotels and Suites)
Dear Emmanuel, I apologize for the inconvenience you experienced during your stay with us. I'm sorry to hear that you were unable to use the swimming pool, but I would like to clarify that it was under maintenance during your visit. Unfort… Show more
Reviewed: 7 December 2024 · Stayed in December 2024
Verified reviewThe breakfast was very okay. The staff (Bright and Gideon) were very helpful. They need to fix their telecommunications from the room, though, and ensure the drinking water is replaced daily as against only on arrivals. But in total, the ambience was superb, the WiFi signal was good, and the cleanliness of the room, plus the room itself, was great!
Thanks a lot Prosper, it been great having you stay with us. All the points are well noted . Thank you.
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewReviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewThank you so much for coming! It was wonderful having you, and I really hope we get to do it again soon. You always bring such a positive vibe, and the event wouldn’t be the same without you. Can’t wait to see you again soon
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewThe food is great but the customer service is top notch.
Thanks for staying Sir.
Reviewed: 25 August 2024 · Stayed in July 2024
Verified reviewReviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 June 2024 · Stayed in June 2024
Verified reviewIt’s a convenience place
The standard was okay
Dear Guest, Thank you for your feedback. We are pleased to hear that your stay was a good one overall. We apologize for the minor issue on the first night and are glad it was resolved. We appreciate your comments about our convenient location and the standard of our accommodation. We are looking forward to your next visit. Thank you for choosing our place for your stay. Best regards,
Dear Guest, Thank you for your feedback. We are pleased to hear that your stay was a good one overall. We apologize for the minor issue on the first night and are glad it was resolved. We appreciate your comments about our convenient locat… Show more
Reviewed: 27 June 2024 · Stayed in May 2024
Verified reviewVery quiet area, hotel was clean.
Breakfast poor, cold, and they tried to charge 30 GHS for bringing to the room. Pool was half empty and looked stagnant
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations and for any inconvenience caused. We appreciate your feedback regarding the pool, breakfast, and overall ambiance of the hotel. We are glad to hear that you found the hotel clean and enjoyed the quiet area. Please know that your comments have been noted and will be addressed with our team to ensure improvements are made. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future. Best regards,
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations and for any inconvenience caused. We appreciate your feedback regarding the pool, breakfast, a… Show more
Reviewed: 24 June 2024 · Stayed in June 2024
Verified reviewThe shuttle was great, he waited until all luggages came through. A very nice driver, he helped with my bags.
My room lighting system was not working properly, No light in the shower, WC had no seat on it, glass door to the shower was cracked and unsafe, bedsheet had hole in it and duvet was not clean. The receptionist never made any effort after complaining to him. Breakfast wasn’t flexible to have basic meals. The dollar rate equivalent to local currency was a bit higher.
Dear John, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay. We are taking your comments very seriously and will address the maintenance problems promptly. We are also reviewing our breakfast options and currency exchange rates to ensure better flexibility and fairness. We are pleased to hear you had a positive experience with our shuttle service and driver. Your feedback is invaluable in helping us improve our services. Thank you for bringing these matters to our attention. Best regards,
Dear John, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay. We are taking your comments very seriously and will address the maintenance problems promptly. We are also reviewing o… Show more
Reviewed: 27 May 2024 · Stayed in May 2024
Verified reviewReviewed: 26 May 2024 · Stayed in May 2024
Verified review