It seems the renovation was done with care, but the service does not yet match the price point. For $120 per night, you get a frequently broken elevator (it stopped working at least three times during our two-night stay), a child at the reception who had to run around for 10 minutes looking for their mom before helping guests, and dirty towels and sheets left piled up on sofas in the common areas of the floors where guests are supposed to sit. At breakfast, the only coffee available was 3-in-1 instant coffee. If there were other options, nobody informed us. On the roof, there are hot water barrels where you can relax, but no one told us about them at check-in – we only discovered them by chance when we saw other guests there. The rooftop area itself is also unfinished: just a few randomly placed tables and chairs, a closed bar, and not much else. Perhaps once it’s completed, it will become a nice spot to enjoy a glass of wine or coffee, but for now – not really. Wi-Fi only works properly until around 8 a.m.; after that, it struggles even to load messages, let alone photos or videos. I’m sharing all this in the hope that these small issues will be fixed, because the hotel really has potential. With some improvements, it could become a true oasis in the mountains.

The hotel feels brand-new, with stylish and comfortable rooms. The view from the window was wonderful, the bed was large and cozy, the shower had great water pressure, and the toiletries smelled amazing. Breakfast was tasty and fairly diverse. The location is fantastic – right by the river, with a mountain view.

Stayed in August 2025

Hotel offers diner but it hasn’t a restaurant. There are also no bar facilities to have a drink in the evening. Also the bar on the roof was not in use. For this the rates per night were little to high.

The hotel and the rooms are very beautiful. Breakfast is great and there is a hottub on the roof. The hosts are very friendly and lovely and location is perfect.

Stayed in August 2025

During our stay, the lift was broken, so it made a VERY loud noise like a ship, was hard at night not to wake up when someone used it.

The hotel looks new, and the location is perfect. Breakfast has everything necessary, but for normal coffee, you need to ask workers, like that at the buffet they have only instant one.

Stayed in August 2025

Very helpful and friendly staff/manager! Very spacious room with balcony in the center of Mestia...

Stayed in July 2025

The room is big and comfortable and the hot tub on the roof was one of the best experiences we had in our trip. The hotel is well located and sits right next to the river.

Stayed in July 2025

Everything was perfect.

The hotel was situated in the center with a charming view to the river and to the mountains. This is a brand new hotel with high quality design and materials. The room and the bathroom was very clean and the bed was extremely comfortable. We had tasty breakfast and the staff was very kind and helpful.

Stayed in June 2025

Our stay at Ushba Hotel was truly memorable. The hotel is spotlessly clean, warm, and inviting — a perfect retreat after long days of hiking and exploring. What stood out most was the spectacular view: waking up to the majestic peaks of the Caucasus was simply unforgettable. The hospitality was exceptional. The staff were genuinely kind, welcoming, and went out of their way to make sure everything was perfect throughout our stay. It’s the kind of place where you instantly feel at home. Highly recommended for anyone visiting Mestia who appreciates both comfort and stunning natural beauty.

Stayed in June 2025

There is no one at reception when I’m going to check in. I waited for a long time.

Good facilities.

Stayed in June 2025

Nothing

Everything was excellent.

Stayed in May 2025

Beautiful view of the river and mountains. Great hot tubs on the roof. Amenities were plentiful.

Stayed in May 2025

Nothing we could think of. Wished we stayed longer.

We loved our stay here. Thank you for the upgrade! Lovely hosts. Super clean and comfortable rooms. Plentiful and tasty breakfasts. Great location, close to the town centre.

Stayed in May 2025

Nothing.

Excellent hotel, cozy and comfortable rooms, superb breakfast, courteous and helpful staff

Stayed in April 2025

a little bit far from city center

Comfortable hotel, very clean. The staff was friendly and the breakfast was delicious!

Stayed in May 2025

New and clean hotel , my double bed room was spacious . Bed was comfortable. Good variety of breakfast

Stayed in May 2025

Nothing, all is perfect.

I liked everything in the hotel - room, beds, bathroom, towels, bathrobes, shower is another world, makes you feel reborn again after long day of travel. Hot tub in the roof with an amazing view is another strong point of the place. Imagine soaking in the hot water looking at the mountains - totally worth the experience. Delicious breakfast, every day was a different variety. Staff is very kind, can help you out with everything you need.

Stayed in May 2025

Nothing

Comfort, amazing breakfast, great team and spa

Stayed in May 2025

The breakfast time starts too late (at 9am). Choice of food is limited.

New, Clean, quiet, good view, parking space

Stayed in April 2025

The hotel truly exceeded our expectations. The location is perfect—a 5-minute walk to the town center and right on the riverbank. The room was spotlessly clean and had every possible bathroom amenity, even a shoe sponge. And we loved the soft, fluffy bathrobes 😌 The mattresses, blankets, and pillows were exceptionally comfortable, so we all slept perfectly. The staff went above and beyond, helping us arrange a taxi, a private driver, horses ride, and even providing free airport pick-up and drop-off. They also recommended a fantastic restaurant that we stuck with throughout our stay. Everyone was friendly and caring. Breakfast was varied and delicious, with something to suit every taste. Highly recommended!

Stayed in April 2025

The receptionist lady helped us with so many things and met all of our demands

Stayed in April 2025

Very clean and spacious, excellent hosts. Looked after us very well. Hot tubs on the roof were a lovely treat. Tea looked after us, with little bits of food and drink to try

Stayed in April 2025

From the hotel side, nothing I didn't like.

Jaccuzi and welcome wine gave me a fantastic experience. I appreciate the hospitality of the hotel and their service.

Stayed in April 2025

Great little hotel with modern amenities, great views, and the best owner manager !

Stayed in April 2025

The staff was very kind and helpful. The rooms were very clean and warm. Although it was out of season, it had a very fresh and varied breakfast.

Stayed in April 2025

Great place, great people, highly recommend

Stayed in March 2025