Elevator stops between 1st and 2nd floor, need to take luggage by stairs to access elevator, not convenient to olders

Very good view in the hotel, and 4th floor has big relax areas for fun!

Stayed in August 2025

Wonderful view, very comfortable bed and very good breakfast. The location was also perfect and the staff was nice and professional.

Stayed in August 2025

The main patio didn't have any shade, so we really couldn't use it due to summertime sunshine. With that said, the Rooms hotel (much more expensive) also didn't have shade on their patio.

Staff, food and location are great. The rooftop offered fantastic views of the valley. Walkable from town. Plenty of public spaces to spread out (as needed.)

Stayed in June 2025

no entertainment i. the hotel somehow boring

location is good

Stayed in August 2025

Beautiful view from the front facing rooms and very good food.

Stayed in August 2025

Smell in washroom

Good location with awesome view

Stayed in July 2025

This place felt like my lost paradise in Georgia—reaching it was like stepping onto a balcony overlooking heaven. The staff were incredibly friendly and welcoming. The hotel is very close to all the amenities of the small town. I enjoyed a wonderful dinner at the hotel, and we played billiards along with many other entertainment options available to enjoy the evening. The rooms were exceptionally clean, and the breakfast buffet was delicious, rich, and varied. გმადლობთ ყველას

Stayed in July 2025

Initially, we felt that the staff was very rude except for the receptionist, because others couldn't understand english much. But 2nd day onwards, they were quite okay and on the 3rd day, they were very friendly. They can serve food on their outdoor terrace for better experience like hotel Rooms does but otherwise this was the best hotel I stayed in, including Gudauri and Tblisi. Front view is no doubt exceptional but they are not leveraging it.

Rooms were good and spacious. View from both sides is good, but the front is better. Location is very near to the main road but you would need a taxi sometimes if you do not like to or cannot walk uphill. They do not have much variety in restaurant, but still have a few options that you can try at least once. Room service is round the clock and very fast. Breakfast was good too. They have lobiani (bread with rajma/black chana filling inside), bread and potatoes.. Also, water is not a problem. I was cooking food for my baby and needed a lot of water, they didn't have problem with that.

Stayed in July 2025

Unfortunately, my stay was only for one night — I really wish I could’ve stayed longer. The apartment was nice and had all the basic necessities. What I loved the most was the spacious balcony and the stunning view of the mountains. I also had dinner at the hotel’s restaurant, and the food was good. The staff was very friendly — we really enjoyed our stay

Stayed in July 2025

There isn’t anything that comes to my mind.

Pretty much everything - location, room amenities, cleanliness and views. Cherry on top was warm staff. Special mention to Chanda who arranged a warm brownie at 12 AM on short notice in a town where you can’t find cake 😅 Wife had randomly asked for a sauce mentioning she liked it and kind staff (Avtandil and Anna) gifted us a bottle during check out, attention to detail of staff was better than some of the luxury properties I’ve stayed in past. Everyone had a warm smile throughout!

Stayed in July 2025

Everything was great, very clean, amazing view, very big room and balcony. Great food in the restaurant too. Staff is kind and friendly, especially Anna who spoke very good English.

Stayed in July 2025

Good location and great view from some of the rooms. A lovely little shared patio area too.

Stayed in June 2025

nothing

The view to caucasus mountain and the toilet bidet

Stayed in May 2025

Shower was broken.

Good. Nice view got a free upgrade to a bigger room. Parking on property.

Stayed in June 2025

More options in food could have been better

The cleanliness and the view from the room

Stayed in May 2025

Overall good - maybe they could add some breakfast options. Also the usage of elevators, especially when carrying bags can be sometimes inconvenient (need to take some steps for entering each floor).

Excellent location, loved the Mountain View room. We were lucky that it was snowing the day we visited, snow clad Mountain View was breathtaking.

Stayed in May 2025

Stunning view.

Stayed in May 2025

Breakfast varieties

Excellent view! Very friendly and helpful staff! The family room we stayed is great!

Stayed in May 2025

Like: The staff was very kind and helpful with everything. We had a problem driving downhill when snowfall, and the staff helped us get through it with comforting words. The food choices in breakfast was good not that much varieties but it was enough and pack with quality. We had dinner there as well on the night of arrival, and it was surprisingly good with generous amount. Dislike: There was elevator in alternate floors so the luggage's needs to be carry up to the floor we stay. Wifi was on and off. Not much facilities at the hotel so when we were stuck at the hotel because of the snowstorm we went to the top floor and sat there for a while.

Stayed in April 2025

I loved the location, the hotel has an amazing room view over the Kazbegi mountains and the valley. The room is spacious and has everything we need. Clean bathroom and very comfy bed! The staff was friendly and a separate thanks to administrator Luna who was always there for us and helped us whenever we contacted her. Luna also provided us all info for the stay and updated us with the road situation ( the road was closed due to severe weather conditions). Thank you, Luna!

Stayed in April 2025

Good hotel, but surroundings not clean, stray dogs all around hotel entrance, making it very uncomfortable.

Stayed in April 2025

N/A

Loved everything, the staff, the rooms, the view and services for sure.

Stayed in April 2025

Breakfast could have some more variety but everything else was perfect.

My stay at memoir hotel was the highlight of my Georgia trip. Everything was just perfect. The location, the service, the people, all perfect. The staff was incredibly helpful and kind. CHANDA made sure we were comfortable and gave us suggestions that really made our trip memorable. The view from the room is breathtaking. The warmth and helpful nature from the people in the community is very different from the rest of Georgia. Fantastic experience. I will definitely be back in summer.

Stayed in April 2025

Few stairs to go to the elevator,

The view was breathtaking, the hotel smelled fresh, and was spotlessly clean. Breakfast was delicious, and the staff were incredibly friendly. Even the manager personally checked in to make sure everything was perfect. The highlight, though, was enjoying shisha on the terrace of my room — they brought it right to us.

Stayed in April 2025